TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Worst Year to File Yet This year, the program was a lot less user friendly and I got stuck on a screen before filing without explanation of how to fix the problem. Two hours later, I fixed it but without any help from the program. Overall terrible experience with taxes this year.
Date published: 2023-04-15
Rated 4 out of 5 by from Decent but... It works, saves time but the state direct debit feature filed badly and was really frustrating.
Date published: 2023-04-15
Rated 1 out of 5 by from Prepare to be overcharged! My husband and I have been using TurboTax for 5 years. Every year it gets more expensive, with more advertisements to encourage you to pay additional fees for services. We chose to utilize the most basic plan since our taxes are pretty straightforward, and continued on to complete both our federal and state returns, which took just under an hour and a half. Once we reached the end of the return we were informed that we are not eligible for the basic service and would instead need to upgrade to the premium, which is an additional $60 (on top of the $60 filing fee per state). Thanks for letting us know at the end of the return! Since the entire process is long and frustrating I'm obviously not going to start the whole thing over elsewhere. I will, however, choose to file my taxes with a different tax company next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax review My experience was great! Always is. Thanks Turbo Tax
Date published: 2023-04-15
Rated 5 out of 5 by from Great Great, super easy and ask The appropriate questions p
Date published: 2023-04-15
Rated 5 out of 5 by from Quick and convenient It only took 30 minutes to file out, quick and convenient
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is very great. Very speedy and easy to use. The guidance is very immensely useful.
Date published: 2023-04-15
Rated 5 out of 5 by from Always Awesome Been using it for years and years. I always feel comfortable. It's pretty stress-free.
Date published: 2023-04-15
Rated 5 out of 5 by from GREAT WORK! I was able to work through my taxes in an afternoon on TurboTax. Great prompts and usability. I'll be back next year!
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax I do not like the changes. I prepay for the software and has been doing this for more than 30 years; the e-file should be included but I have to pay again. I like to print to review my taxes before filing. No longer!! I want to mail state taxes but now the choice is eliminated. The system has to reload often. The new system is not user friendly. Its like I am flying in the dark.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2334
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst Year to File Yet This year, the program was a lot less user friendly and I got stuck on a screen before filing without explanation of how to fix the problem. Two hours later, I fixed it but without any help from the program. Overall terrible experience with taxes this year.
Date published: 2023-04-15
Rated 4 out of 5 by from Decent but... It works, saves time but the state direct debit feature filed badly and was really frustrating.
Date published: 2023-04-15
Rated 1 out of 5 by from Prepare to be overcharged! My husband and I have been using TurboTax for 5 years. Every year it gets more expensive, with more advertisements to encourage you to pay additional fees for services. We chose to utilize the most basic plan since our taxes are pretty straightforward, and continued on to complete both our federal and state returns, which took just under an hour and a half. Once we reached the end of the return we were informed that we are not eligible for the basic service and would instead need to upgrade to the premium, which is an additional $60 (on top of the $60 filing fee per state). Thanks for letting us know at the end of the return! Since the entire process is long and frustrating I'm obviously not going to start the whole thing over elsewhere. I will, however, choose to file my taxes with a different tax company next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax review My experience was great! Always is. Thanks Turbo Tax
Date published: 2023-04-15
Rated 5 out of 5 by from Great Great, super easy and ask The appropriate questions p
Date published: 2023-04-15
Rated 5 out of 5 by from Quick and convenient It only took 30 minutes to file out, quick and convenient
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is very great. Very speedy and easy to use. The guidance is very immensely useful.
Date published: 2023-04-15
Rated 5 out of 5 by from Always Awesome Been using it for years and years. I always feel comfortable. It's pretty stress-free.
Date published: 2023-04-15
Rated 5 out of 5 by from GREAT WORK! I was able to work through my taxes in an afternoon on TurboTax. Great prompts and usability. I'll be back next year!
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax I do not like the changes. I prepay for the software and has been doing this for more than 30 years; the e-file should be included but I have to pay again. I like to print to review my taxes before filing. No longer!! I want to mail state taxes but now the choice is eliminated. The system has to reload often. The new system is not user friendly. Its like I am flying in the dark.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2334