TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax was great This was a very easy process and was quick and efficient
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax was easy to understand TurboTax to all the guess work out of doing my taxes. This was the first time filing on my own. I usually go to HRblock. It was so easy I helped a friend with her tax return using TurboTax.
Date published: 2021-04-30
Rated 4 out of 5 by from Needs some refinement Jerry was great, and the concept is great however the web interface experience needs work. The check out process was not intuitive. It made me think I was still filing when in fact there are more steps. There were other things in the web interface / instructions etc that didn't match what my expert was telling me about the process causing confusion and second guessing. I should still be able to see my return in progress. (need more visibility and transparency in the web interface. Why can't i see my previous returns ? Jerry had to send them to me. Why can't i see my previous account info ? I should have most of what I had in the past even though I am using a different service. As a premium I should have everything I had before + the added service of Jerry
Date published: 2021-04-30
Rated 4 out of 5 by from Very thorough but watch timelines My first expert was very communicative. He answered all my questions and covered every base. However, for some reason, he deleted my return because I didn't respond within two weeks. The return was done, so I'm not sure what the rush was. Additionally, everything was completed. I was waiting to have the money to pay for it. There was no mention of these timelines prior. After going through quite a few customer service agents who had no idea what was happening, and told me I messed something up, I was assigned to my next expert. She was very apologetic and finished my return in record time. My only other issue was that I was assigned an agent in a different state. He had to ask some questions about state taxes, Personal property, etc. I would have felt a bit more comfortable with someone who was already aware of these.
Date published: 2021-04-30
Rated 2 out of 5 by from TurboTax fails in the electronic filing option I tried several times to electronically file my federal and NC state return unsuccessfully. The error message was IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, this was incorrect. So, I had to pay to mail the federal and NC state return...and the attempted electronically filing for NC state return debited my credit card, $25, which was not returned to me.
Date published: 2021-04-30
Rated 5 out of 5 by from Quick, Easy, Thorough Filing my taxes with TurboTax was very easy it was completed very quickly and I feel their program is very thorough in finding all my deductions and making sure I don't make any mistakes
Date published: 2021-04-30
Rated 4 out of 5 by from VERY GOOD Very good experience, very easy to manuever. very please
Date published: 2021-04-30
Rated 2 out of 5 by from Turbo tax is to expensive Turbo tax is getting more expensive every year and more confusing.
Date published: 2021-04-30
Rated 5 out of 5 by from Made my life easier! I did not have the time to do the taxes myself and chose the live expert option. I have used Turbotax for many years and love their product. The full service was not that much more money and saved me a lot of time and energy. The expert knew the laws well and got it done right.
Date published: 2021-04-30
Rated 2 out of 5 by from not good Things were ok until the end. As I was about to e-file I was blind sided by a slew of questions for which I had no idea what the answer was.
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2194
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax was great This was a very easy process and was quick and efficient
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax was easy to understand TurboTax to all the guess work out of doing my taxes. This was the first time filing on my own. I usually go to HRblock. It was so easy I helped a friend with her tax return using TurboTax.
Date published: 2021-04-30
Rated 4 out of 5 by from Needs some refinement Jerry was great, and the concept is great however the web interface experience needs work. The check out process was not intuitive. It made me think I was still filing when in fact there are more steps. There were other things in the web interface / instructions etc that didn't match what my expert was telling me about the process causing confusion and second guessing. I should still be able to see my return in progress. (need more visibility and transparency in the web interface. Why can't i see my previous returns ? Jerry had to send them to me. Why can't i see my previous account info ? I should have most of what I had in the past even though I am using a different service. As a premium I should have everything I had before + the added service of Jerry
Date published: 2021-04-30
Rated 4 out of 5 by from Very thorough but watch timelines My first expert was very communicative. He answered all my questions and covered every base. However, for some reason, he deleted my return because I didn't respond within two weeks. The return was done, so I'm not sure what the rush was. Additionally, everything was completed. I was waiting to have the money to pay for it. There was no mention of these timelines prior. After going through quite a few customer service agents who had no idea what was happening, and told me I messed something up, I was assigned to my next expert. She was very apologetic and finished my return in record time. My only other issue was that I was assigned an agent in a different state. He had to ask some questions about state taxes, Personal property, etc. I would have felt a bit more comfortable with someone who was already aware of these.
Date published: 2021-04-30
Rated 2 out of 5 by from TurboTax fails in the electronic filing option I tried several times to electronically file my federal and NC state return unsuccessfully. The error message was IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, this was incorrect. So, I had to pay to mail the federal and NC state return...and the attempted electronically filing for NC state return debited my credit card, $25, which was not returned to me.
Date published: 2021-04-30
Rated 5 out of 5 by from Quick, Easy, Thorough Filing my taxes with TurboTax was very easy it was completed very quickly and I feel their program is very thorough in finding all my deductions and making sure I don't make any mistakes
Date published: 2021-04-30
Rated 4 out of 5 by from VERY GOOD Very good experience, very easy to manuever. very please
Date published: 2021-04-30
Rated 2 out of 5 by from Turbo tax is to expensive Turbo tax is getting more expensive every year and more confusing.
Date published: 2021-04-30
Rated 5 out of 5 by from Made my life easier! I did not have the time to do the taxes myself and chose the live expert option. I have used Turbotax for many years and love their product. The full service was not that much more money and saved me a lot of time and energy. The expert knew the laws well and got it done right.
Date published: 2021-04-30
Rated 2 out of 5 by from not good Things were ok until the end. As I was about to e-file I was blind sided by a slew of questions for which I had no idea what the answer was.
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2194