TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo Tax Login I have been a longtime user of Turbo Tax. Each time I try to login to Turbo Tax, it doesn't recognize my id or password. It takes me to help page to get a verification code and then I have to change the password again. Even after doing this, it still doesn't recognize my password. This is frustrating.
Date published: 2022-10-11
Rated 5 out of 5 by from Very easy to understand and use. I have a rental property and standard investments and was able to complete my return with no issues. Completing and emailing the return was seamless - which can be an issue with other programs. Only critique is the nickname is a waste of time.
Date published: 2022-10-11
Rated 1 out of 5 by from Turbo Tax is no longer user friendly The program doesn't allow me to save and print the entire file. It didn't allow me to enter a Schedule C without paying more. It used to be fairly easy to use, but this time it was a pain. After years of using Turbo Tax, this is the last time I'm going to use it.
Date published: 2022-10-11
Rated 4 out of 5 by from Hard to go back and find what I want Overall, very positive, whenever calling super service
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is the Best! I've been using Turbo Tax for well over 15 years. It is the easiest and best tax software on the market.
Date published: 2022-10-11
Rated 3 out of 5 by from Using Turbo Tax is never a pleasant experience Even in Oct - six MONTHS after filing my extension, I still can't get Turbo Tax to let me insert property taxes or prescription costs. I can always count on some unresolvable hassle when it comes to using Turbo Ta.
Date published: 2022-10-11
Rated 5 out of 5 by from First TurboTax Experience Gabrielle helped us file and follow the process all while being patient, professional, friendly and knowledgeable! Making it easy to understand and a service I would recommend. Good job TurboTax!
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax Everything went well. I am very satisfied - thank you!
Date published: 2022-10-11
Rated 4 out of 5 by from Ok but needs to be better for married and living S Turbotax was helpful but we found the interface confusing as we were married and living and earning in two different states (PA and CA) so got super confusing and plus the tax advisors were not 100% sure and it took us hours to figure out what to do.
Date published: 2022-10-11
Rated 4 out of 5 by from Good but can be better Everything is great except when it comes to doing a print preview. Get an error message that something is not right so save as a pdf. I remember having the same issue last year but I don't remember the work-around. Very annoying especially since I believe the company knows there is a problem and refuses to fix it.
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 215
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Login I have been a longtime user of Turbo Tax. Each time I try to login to Turbo Tax, it doesn't recognize my id or password. It takes me to help page to get a verification code and then I have to change the password again. Even after doing this, it still doesn't recognize my password. This is frustrating.
Date published: 2022-10-11
Rated 5 out of 5 by from Very easy to understand and use. I have a rental property and standard investments and was able to complete my return with no issues. Completing and emailing the return was seamless - which can be an issue with other programs. Only critique is the nickname is a waste of time.
Date published: 2022-10-11
Rated 1 out of 5 by from Turbo Tax is no longer user friendly The program doesn't allow me to save and print the entire file. It didn't allow me to enter a Schedule C without paying more. It used to be fairly easy to use, but this time it was a pain. After years of using Turbo Tax, this is the last time I'm going to use it.
Date published: 2022-10-11
Rated 4 out of 5 by from Hard to go back and find what I want Overall, very positive, whenever calling super service
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is the Best! I've been using Turbo Tax for well over 15 years. It is the easiest and best tax software on the market.
Date published: 2022-10-11
Rated 3 out of 5 by from Using Turbo Tax is never a pleasant experience Even in Oct - six MONTHS after filing my extension, I still can't get Turbo Tax to let me insert property taxes or prescription costs. I can always count on some unresolvable hassle when it comes to using Turbo Ta.
Date published: 2022-10-11
Rated 5 out of 5 by from First TurboTax Experience Gabrielle helped us file and follow the process all while being patient, professional, friendly and knowledgeable! Making it easy to understand and a service I would recommend. Good job TurboTax!
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax Everything went well. I am very satisfied - thank you!
Date published: 2022-10-11
Rated 4 out of 5 by from Ok but needs to be better for married and living S Turbotax was helpful but we found the interface confusing as we were married and living and earning in two different states (PA and CA) so got super confusing and plus the tax advisors were not 100% sure and it took us hours to figure out what to do.
Date published: 2022-10-11
Rated 4 out of 5 by from Good but can be better Everything is great except when it comes to doing a print preview. Get an error message that something is not right so save as a pdf. I remember having the same issue last year but I don't remember the work-around. Very annoying especially since I believe the company knows there is a problem and refuses to fix it.
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 215