TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Honest Review The layout was fine, pretty straightforward to fill out. What made this experience terrible was that I had to file taxes in 2 states because I had to move around during 2020. So I lived in one state for 3 months before moving. I didn't have a job in State 1 but I filled it out, fine. After asking me to pay I got prompted for state ID because of Illinois state laws. I didn't have an IL ID of any sort because I only lived there for a few months! So it didn't let me file so I just wanted a refund. I tried to get a refund and their refund form didn't work. Called customer service, got stalled for nearly an hour before they suddenly got their online refund form to magically work. I did use the "find your charge" option and it gave me a slightly different order number with the wrong states so it clearly wasn't mine. They made getting a refund terribly hard (and I only wanted a refund for the state that I couldn't even file for!) I found this whole process ridiculous because I clearly didn't use the product for one state but was ready to file it through Turbo Tax but they made this very stressful and this is already quite expensive to use for me ($50 per state and $60 for federal, I might as well go to tax-slayer or H&R Block if they can't keep it clean). Overall, the website is fine, customer service was clumsy, and the whole process is miserable. I'm never using TurboTax again and possibly returning to manually filling them out in hopes that the IRS will stop making this process miserable.
Date published: 2021-05-04
Rated 1 out of 5 by from honestly a rip off - easier to just do by hand TurboTax is terrible at handling backdoor ROTH conversions, 401K to IRA rollover basis, and K1s. It is so useless if you don't have the easiest tax forms ever, in which case you might as well do it by hand any way
Date published: 2021-05-04
Rated 3 out of 5 by from Terrible on Mac Big Sur Can't open after upgrade my OS to Big Sur, numerous people had the same issue, I had to use my old Mac instead for the tax filing.
Date published: 2021-05-04
Rated 4 out of 5 by from easy made it simple to do on my own. been with them for 7 yrs
Date published: 2021-05-04
Rated 5 out of 5 by from Great Company Turbo tax is streamlined and efficient. Its always a breeze to do taxes because this compamy has it all sorted for you. Highly reccommend!
Date published: 2021-05-04
Rated 5 out of 5 by from easy to navigate Excellent program. I highly recommend it. Easy to navigate
Date published: 2021-05-04
Rated 4 out of 5 by from TURBO tax was doable on my own Helpful hints were actually very helpful. User friendly
Date published: 2021-05-04
Rated 3 out of 5 by from Average Form 1116 input is hard to follow, could not use it.
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is easy and awesome! TurboTax has saved me a lot of time. I absolutely love it!
Date published: 2021-05-04
Rated 5 out of 5 by from LOVE IT Been using for years and will continue to do so. They make it easy.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2006
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Honest Review The layout was fine, pretty straightforward to fill out. What made this experience terrible was that I had to file taxes in 2 states because I had to move around during 2020. So I lived in one state for 3 months before moving. I didn't have a job in State 1 but I filled it out, fine. After asking me to pay I got prompted for state ID because of Illinois state laws. I didn't have an IL ID of any sort because I only lived there for a few months! So it didn't let me file so I just wanted a refund. I tried to get a refund and their refund form didn't work. Called customer service, got stalled for nearly an hour before they suddenly got their online refund form to magically work. I did use the "find your charge" option and it gave me a slightly different order number with the wrong states so it clearly wasn't mine. They made getting a refund terribly hard (and I only wanted a refund for the state that I couldn't even file for!) I found this whole process ridiculous because I clearly didn't use the product for one state but was ready to file it through Turbo Tax but they made this very stressful and this is already quite expensive to use for me ($50 per state and $60 for federal, I might as well go to tax-slayer or H&R Block if they can't keep it clean). Overall, the website is fine, customer service was clumsy, and the whole process is miserable. I'm never using TurboTax again and possibly returning to manually filling them out in hopes that the IRS will stop making this process miserable.
Date published: 2021-05-04
Rated 1 out of 5 by from honestly a rip off - easier to just do by hand TurboTax is terrible at handling backdoor ROTH conversions, 401K to IRA rollover basis, and K1s. It is so useless if you don't have the easiest tax forms ever, in which case you might as well do it by hand any way
Date published: 2021-05-04
Rated 3 out of 5 by from Terrible on Mac Big Sur Can't open after upgrade my OS to Big Sur, numerous people had the same issue, I had to use my old Mac instead for the tax filing.
Date published: 2021-05-04
Rated 4 out of 5 by from easy made it simple to do on my own. been with them for 7 yrs
Date published: 2021-05-04
Rated 5 out of 5 by from Great Company Turbo tax is streamlined and efficient. Its always a breeze to do taxes because this compamy has it all sorted for you. Highly reccommend!
Date published: 2021-05-04
Rated 5 out of 5 by from easy to navigate Excellent program. I highly recommend it. Easy to navigate
Date published: 2021-05-04
Rated 4 out of 5 by from TURBO tax was doable on my own Helpful hints were actually very helpful. User friendly
Date published: 2021-05-04
Rated 3 out of 5 by from Average Form 1116 input is hard to follow, could not use it.
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is easy and awesome! TurboTax has saved me a lot of time. I absolutely love it!
Date published: 2021-05-04
Rated 5 out of 5 by from LOVE IT Been using for years and will continue to do so. They make it easy.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2006