TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281637 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax still great Have been using TurboTax for many years. Love the ease of use, speed, and not having to search for the information that I will need to complete my taxes. Thank you, Intuit!
Date published: 2021-05-09
Rated 3 out of 5 by from Pushing to hard to upsell to deluxe The only deduction that I qualified for forced a switch to deluxe which costs 60 dollars, but wouldn't have even saved me a third of that And the only way to go back at that point is to completely wipe and start over. If you plan on using free, never enter any deductions, or you'll waste more time having to start over.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to understand and use The format of the questions are really simple and it takes you through all the steps. You can choose to skip sections if you don't need it but I find it really helpful to go through each and everyone to understand the Tax process better
Date published: 2021-05-08
Rated 5 out of 5 by from easy to follow instructions The only part that was confusing to me that I had to look up how to find and process was my state 1099-MISC. It did not automatically come up as an option in the tax steps. Other than that simple and easy to follow instructions making it stress free.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is Easy TurboTax is very user-friendly.It gives you step-by-step instructions. It also allows you to review the information at several different stages so you know you haven't made a mistake.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbotax is great Will use them next year also, Used them in prior years and everything always work out, Great team for taxes.
Date published: 2021-05-08
Rated 3 out of 5 by from Software great, hit and miss with experts I like Turbotax and almost every year I use it. However, this year, I signed up for expert assistance and had to make many calls till I finally found someone more authoritative than me. The experts could not even link to a turbotax article on the web which I finally found. They meant well but lacked the expertise or tooling to help me out. The search inside Turbotax did not turn up that either which is surprising. I do not feel the additional dollars was worth the experience and will not sign up next year.
Date published: 2021-05-08
Rated 5 out of 5 by from Makes Doing taxes Fun I spent entire Saturday using turbo Tax. I couldn't think of a better way to spend the day.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is Awesome! I used TurboTax last year for the first time to file my taxes. It was quick, easy, and fast! Most importantly they guarantee that it is accurate so I do not have to stress! Thank you TurboxTax!
Date published: 2021-05-08
Rated 2 out of 5 by from Problems with TurboTax Had to delay filing for three months waiting for a Turbo Tax problem with the program regarding a Schedule C vehicle expense looping problem to be fixed by Turbo Tax. Spent at least 5 hours with representatives trying to fix it and they finally told us after much searching and trying to fix that we would have to wait until the Turbo Tax problem was fixed. Turbo Tax would announce to all Schedule C filers when they fixed the problem. To date, it has not been fixed. We simply had to file and did so without the problem being being solved by Turbo Tax. And very frustrating...we signed up to use Turbo Tax Premier, Fed and State through Fidelity Investments where we were to get the program free. We always accessed Turbo Tax through Fidelity and not by going on line directly to log in. But by having to wait three months hoping the Turbo Tax vehicle looping in Schedule C, by then we were only given Premier Fed and State with a $20 discount, rather than free! We have used Turbo Tax only for years. We now are not sure what we will do next year.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1991
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax still great Have been using TurboTax for many years. Love the ease of use, speed, and not having to search for the information that I will need to complete my taxes. Thank you, Intuit!
Date published: 2021-05-09
Rated 3 out of 5 by from Pushing to hard to upsell to deluxe The only deduction that I qualified for forced a switch to deluxe which costs 60 dollars, but wouldn't have even saved me a third of that And the only way to go back at that point is to completely wipe and start over. If you plan on using free, never enter any deductions, or you'll waste more time having to start over.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to understand and use The format of the questions are really simple and it takes you through all the steps. You can choose to skip sections if you don't need it but I find it really helpful to go through each and everyone to understand the Tax process better
Date published: 2021-05-08
Rated 5 out of 5 by from easy to follow instructions The only part that was confusing to me that I had to look up how to find and process was my state 1099-MISC. It did not automatically come up as an option in the tax steps. Other than that simple and easy to follow instructions making it stress free.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is Easy TurboTax is very user-friendly.It gives you step-by-step instructions. It also allows you to review the information at several different stages so you know you haven't made a mistake.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbotax is great Will use them next year also, Used them in prior years and everything always work out, Great team for taxes.
Date published: 2021-05-08
Rated 3 out of 5 by from Software great, hit and miss with experts I like Turbotax and almost every year I use it. However, this year, I signed up for expert assistance and had to make many calls till I finally found someone more authoritative than me. The experts could not even link to a turbotax article on the web which I finally found. They meant well but lacked the expertise or tooling to help me out. The search inside Turbotax did not turn up that either which is surprising. I do not feel the additional dollars was worth the experience and will not sign up next year.
Date published: 2021-05-08
Rated 5 out of 5 by from Makes Doing taxes Fun I spent entire Saturday using turbo Tax. I couldn't think of a better way to spend the day.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is Awesome! I used TurboTax last year for the first time to file my taxes. It was quick, easy, and fast! Most importantly they guarantee that it is accurate so I do not have to stress! Thank you TurboxTax!
Date published: 2021-05-08
Rated 2 out of 5 by from Problems with TurboTax Had to delay filing for three months waiting for a Turbo Tax problem with the program regarding a Schedule C vehicle expense looping problem to be fixed by Turbo Tax. Spent at least 5 hours with representatives trying to fix it and they finally told us after much searching and trying to fix that we would have to wait until the Turbo Tax problem was fixed. Turbo Tax would announce to all Schedule C filers when they fixed the problem. To date, it has not been fixed. We simply had to file and did so without the problem being being solved by Turbo Tax. And very frustrating...we signed up to use Turbo Tax Premier, Fed and State through Fidelity Investments where we were to get the program free. We always accessed Turbo Tax through Fidelity and not by going on line directly to log in. But by having to wait three months hoping the Turbo Tax vehicle looping in Schedule C, by then we were only given Premier Fed and State with a $20 discount, rather than free! We have used Turbo Tax only for years. We now are not sure what we will do next year.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1991