TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from ok experience was almost haggled into purchasing another tier up for a simple question regarding interest received from the IRS without a 1099. luckily gregory on the phone was able to assist after i told him the situation
Date published: 2021-05-04
Rated 4 out of 5 by from 2020 FED & STATE SUPER HARD to download. I have Windows 8.1 so maybe that has something to do with this problem. Tried to download on my computer 1st but then I had to use the disc. Same problem as past few years!.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo tax is awesome! I love this app it walks you through step by step and it is amazing
Date published: 2021-05-04
Rated 4 out of 5 by from easy to use! I am a senior and did need some technical assistance which I was able to get from my adult daughter. There was little that presented a challenge for me to answer. Most everything was straightforward and easy to accomplish.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax Awesome Turbo Tax has improved over the last 2 years and is so easy to use.
Date published: 2021-05-04
Rated 5 out of 5 by from Saves a lot time Love the previous year return transfers and logging into accounts to retrieve bank/brokerage info
Date published: 2021-05-04
Rated 1 out of 5 by from Ease of Switching From Free Edition to Paid This was my worst experience to date with TurboTax after having used them the past 8 years. A couple years ago I was in a better financial place and needed to upgrade from the free version to a paid version for peace of mind and to file my taxes. Once this happened, the system WILL NOT allow you to ever go back and use the Free Edition if you have a simple return. You will always be charged once you upgrade. I tried using Customer Service representatives and everything. Ultimately, I ended up just having to use my secondary email account and creating everything from scratch. Hopefully, the IRS can determine everything is still accurate and I am who I say I am, and I'll get a return in a timely manner and hassle-free.
Date published: 2021-05-04
Rated 5 out of 5 by from Worked great as usual I have used TurboTax for years with no problems. It is very easy to navigate.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is excellent! I have filed my tax returns with Turbo Tax for several years. It makes the whole process so much easier, guiding you step by step. Very thorough.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is a huge money and time saver Turbotax allows a person who is not a tax accountant to prepare their own taxes!
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1975
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from ok experience was almost haggled into purchasing another tier up for a simple question regarding interest received from the IRS without a 1099. luckily gregory on the phone was able to assist after i told him the situation
Date published: 2021-05-04
Rated 4 out of 5 by from 2020 FED & STATE SUPER HARD to download. I have Windows 8.1 so maybe that has something to do with this problem. Tried to download on my computer 1st but then I had to use the disc. Same problem as past few years!.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo tax is awesome! I love this app it walks you through step by step and it is amazing
Date published: 2021-05-04
Rated 4 out of 5 by from easy to use! I am a senior and did need some technical assistance which I was able to get from my adult daughter. There was little that presented a challenge for me to answer. Most everything was straightforward and easy to accomplish.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax Awesome Turbo Tax has improved over the last 2 years and is so easy to use.
Date published: 2021-05-04
Rated 5 out of 5 by from Saves a lot time Love the previous year return transfers and logging into accounts to retrieve bank/brokerage info
Date published: 2021-05-04
Rated 1 out of 5 by from Ease of Switching From Free Edition to Paid This was my worst experience to date with TurboTax after having used them the past 8 years. A couple years ago I was in a better financial place and needed to upgrade from the free version to a paid version for peace of mind and to file my taxes. Once this happened, the system WILL NOT allow you to ever go back and use the Free Edition if you have a simple return. You will always be charged once you upgrade. I tried using Customer Service representatives and everything. Ultimately, I ended up just having to use my secondary email account and creating everything from scratch. Hopefully, the IRS can determine everything is still accurate and I am who I say I am, and I'll get a return in a timely manner and hassle-free.
Date published: 2021-05-04
Rated 5 out of 5 by from Worked great as usual I have used TurboTax for years with no problems. It is very easy to navigate.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is excellent! I have filed my tax returns with Turbo Tax for several years. It makes the whole process so much easier, guiding you step by step. Very thorough.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is a huge money and time saver Turbotax allows a person who is not a tax accountant to prepare their own taxes!
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1975