TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo Tax Gets the Job Done with All Tax Breaks Disappointed about the fee and no free version. But, the service has to make money and it is thorough.
Date published: 2022-04-15
Rated 5 out of 5 by from Easiest tax website to navigate! I preferred in person tax appointments, but turbo tax makes it so easy to do online! Really easy website to navigate!
Date published: 2022-04-15
Rated 1 out of 5 by from EVERY YEAR I CAN'T GET MY $20 DISCOUNT I choose to use Turbo Tax every year. It seems like every time I file I'm offered a $20 dollar credit. When i go to exercise this option it's unavailable. Customer service is ineffective. This is MY LAST YEAR using your product at full price.
Date published: 2022-04-15
Rated 2 out of 5 by from I will go back to HR Block This was my first time using Turbo Tax, I had used HR Block for a few years prior, there were too many pre-screens to use and it took far longer than I expected.
Date published: 2022-04-15
Rated 5 out of 5 by from great product just a nice digital experience to pay taxes with great guidance and help topics
Date published: 2022-04-15
Rated 5 out of 5 by from Its quick and easy I like turbo tax because they do everything for you
Date published: 2022-04-15
Rated 5 out of 5 by from Very Simple way to do your taxes. I was a little nervous about doing my taxes but Turbo Tax's format made it very easy.
Date published: 2022-04-15
Rated 4 out of 5 by from Best tax software I've used but has some flaws I used TurboTax once before, many years ago, and it's greatly improved now. It's much better than the other two big names in not insisting on asking a bunch of questions that don't apply to your situation. But there's room for improvement: - I don't import any data from other companies, so there should be an option to turn off ALL questions about that. - There should be page numbers so a page you're having problems with can be identified easily. - Some fields don't have clear enough explanations for the information they need (on page ??? (where I entered my state tax refund), in the field below the refund amount, do they want the amount of state income tax I paid last year, or are they asking for some other numbers? I had to peruse last years state return and income statements for several minutes to decide that they must just want the amount of state tax I paid. JUST SAY THAT, GUYS! - Why ask me to calculate information that the program could easily calculate, because it has all the necessary data? - Provide a way to add numbers in the program when a field calls for an entry that might include multiple values. Still, given the above issues, I'll go with TurboTax next year, as long as they have a downloadable program I can run on my computer, rather than just an online version like some of the other tax software. Doing my taxes this year was somewhat quicker and less frustrating than it's been for quite a while.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Awesome TurboTax is exlent to use for seniors. It's very easy and self explantary.
Date published: 2022-04-15
Rated 5 out of 5 by from As Always simple and easy! Please start including some more credit unions to import data from. Never find my credit unions there and I end up entering manually
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1924
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Gets the Job Done with All Tax Breaks Disappointed about the fee and no free version. But, the service has to make money and it is thorough.
Date published: 2022-04-15
Rated 5 out of 5 by from Easiest tax website to navigate! I preferred in person tax appointments, but turbo tax makes it so easy to do online! Really easy website to navigate!
Date published: 2022-04-15
Rated 1 out of 5 by from EVERY YEAR I CAN'T GET MY $20 DISCOUNT I choose to use Turbo Tax every year. It seems like every time I file I'm offered a $20 dollar credit. When i go to exercise this option it's unavailable. Customer service is ineffective. This is MY LAST YEAR using your product at full price.
Date published: 2022-04-15
Rated 2 out of 5 by from I will go back to HR Block This was my first time using Turbo Tax, I had used HR Block for a few years prior, there were too many pre-screens to use and it took far longer than I expected.
Date published: 2022-04-15
Rated 5 out of 5 by from great product just a nice digital experience to pay taxes with great guidance and help topics
Date published: 2022-04-15
Rated 5 out of 5 by from Its quick and easy I like turbo tax because they do everything for you
Date published: 2022-04-15
Rated 5 out of 5 by from Very Simple way to do your taxes. I was a little nervous about doing my taxes but Turbo Tax's format made it very easy.
Date published: 2022-04-15
Rated 4 out of 5 by from Best tax software I've used but has some flaws I used TurboTax once before, many years ago, and it's greatly improved now. It's much better than the other two big names in not insisting on asking a bunch of questions that don't apply to your situation. But there's room for improvement: - I don't import any data from other companies, so there should be an option to turn off ALL questions about that. - There should be page numbers so a page you're having problems with can be identified easily. - Some fields don't have clear enough explanations for the information they need (on page ??? (where I entered my state tax refund), in the field below the refund amount, do they want the amount of state income tax I paid last year, or are they asking for some other numbers? I had to peruse last years state return and income statements for several minutes to decide that they must just want the amount of state tax I paid. JUST SAY THAT, GUYS! - Why ask me to calculate information that the program could easily calculate, because it has all the necessary data? - Provide a way to add numbers in the program when a field calls for an entry that might include multiple values. Still, given the above issues, I'll go with TurboTax next year, as long as they have a downloadable program I can run on my computer, rather than just an online version like some of the other tax software. Doing my taxes this year was somewhat quicker and less frustrating than it's been for quite a while.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Awesome TurboTax is exlent to use for seniors. It's very easy and self explantary.
Date published: 2022-04-15
Rated 5 out of 5 by from As Always simple and easy! Please start including some more credit unions to import data from. Never find my credit unions there and I end up entering manually
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1924