TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TurboTax is a great system to use! Good! Easy and quick. So helpful. I finished in time. Thank you very much.
Date published: 2023-01-24
Rated 3 out of 5 by from Sneaky on dropping extra prices on people......... It is a great, easy product to use don't get me wrong... and the customer service is great when needed. However, it is sneaky with dropping extra prices for features people may not even want on the total at the end. By that for example, I mean when I finished with all of my stuff and went to begin to check out, I had 2 features I did not even click on or want (sign up for). Such as the Deluxe, an extra $39 I think it was. As well as the State "something (auto-fill, or whatever it's called", another extra $39 or whatever it was. Then I was charged at the end another $39 for a refund processing fee. When the service said NOTHING once so ever about that... However, I did end up calling customer service and the guy I talked to (I believe his name was James, I think", and he was nice enough to give me a 30% discount code. He was very kind in general, I would give him a 5-star customer service rating. Which is much better than nothing at least. But the point is I did not ask for any of those features that I had gotten stuck with at the very end. I know for a fact that I did not. The service should have said something about those fees at the very start!
Date published: 2023-01-24
Rated 5 out of 5 by from Easy to use Finished in a ittle over 30 min. It walks you through the steps.
Date published: 2023-01-24
Rated 5 out of 5 by from Excellent It was easy to use. I would Recommend this product to others.
Date published: 2023-01-24
Rated 5 out of 5 by from Love this guys everyone should use it it saves so Every year it gets Better and Easier Blind person can do this
Date published: 2023-01-24
Rated 1 out of 5 by from Taking out double for turbo deluxe Ive been using turbo tax for years and no issues. This year I was charged for deluxe and I chose to take it out of my tax refund for $39 but that the end it charged me $39 and added it again for taking it out of my tax return? So instead of $627, I'm receiving $549. Will not be using turbo tax again for 2023 taxes.
Date published: 2023-01-24
Rated 5 out of 5 by from Smooth and easy I've been using Turbo Tax for a few years now. Everything goes real smooth and easy.
Date published: 2023-01-24
Rated 5 out of 5 by from This the tax place Easy nd great to use on the go and very helpful with forms u may not know you need when filling
Date published: 2023-01-24
Rated 5 out of 5 by from Turbo Tax Easy to File Turbo Tax is so easy to use. It was easy to follow the steps and guidelines provided by Turbo Tax. I would use Turbo Tax in the future
Date published: 2023-01-24
Rated 5 out of 5 by from Turbo Tax is so easy to use it was easy to work through everything without going anywhere and giving my info to someone else.
Date published: 2023-01-24
All TurboTax® Offerings Reviews - Page 1922
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is a great system to use! Good! Easy and quick. So helpful. I finished in time. Thank you very much.
Date published: 2023-01-24
Rated 3 out of 5 by from Sneaky on dropping extra prices on people......... It is a great, easy product to use don't get me wrong... and the customer service is great when needed. However, it is sneaky with dropping extra prices for features people may not even want on the total at the end. By that for example, I mean when I finished with all of my stuff and went to begin to check out, I had 2 features I did not even click on or want (sign up for). Such as the Deluxe, an extra $39 I think it was. As well as the State "something (auto-fill, or whatever it's called", another extra $39 or whatever it was. Then I was charged at the end another $39 for a refund processing fee. When the service said NOTHING once so ever about that... However, I did end up calling customer service and the guy I talked to (I believe his name was James, I think", and he was nice enough to give me a 30% discount code. He was very kind in general, I would give him a 5-star customer service rating. Which is much better than nothing at least. But the point is I did not ask for any of those features that I had gotten stuck with at the very end. I know for a fact that I did not. The service should have said something about those fees at the very start!
Date published: 2023-01-24
Rated 5 out of 5 by from Easy to use Finished in a ittle over 30 min. It walks you through the steps.
Date published: 2023-01-24
Rated 5 out of 5 by from Excellent It was easy to use. I would Recommend this product to others.
Date published: 2023-01-24
Rated 5 out of 5 by from Love this guys everyone should use it it saves so Every year it gets Better and Easier Blind person can do this
Date published: 2023-01-24
Rated 1 out of 5 by from Taking out double for turbo deluxe Ive been using turbo tax for years and no issues. This year I was charged for deluxe and I chose to take it out of my tax refund for $39 but that the end it charged me $39 and added it again for taking it out of my tax return? So instead of $627, I'm receiving $549. Will not be using turbo tax again for 2023 taxes.
Date published: 2023-01-24
Rated 5 out of 5 by from Smooth and easy I've been using Turbo Tax for a few years now. Everything goes real smooth and easy.
Date published: 2023-01-24
Rated 5 out of 5 by from This the tax place Easy nd great to use on the go and very helpful with forms u may not know you need when filling
Date published: 2023-01-24
Rated 5 out of 5 by from Turbo Tax Easy to File Turbo Tax is so easy to use. It was easy to follow the steps and guidelines provided by Turbo Tax. I would use Turbo Tax in the future
Date published: 2023-01-24
Rated 5 out of 5 by from Turbo Tax is so easy to use it was easy to work through everything without going anywhere and giving my info to someone else.
Date published: 2023-01-24
All TurboTax® Offerings Reviews - Page 1922