TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Fairly easy to navigate. Did not think very highly of the price change at the end of the experience. Was forced to upgrade because of a tax break i was receiving. :(
Date published: 2022-04-13
Rated 5 out of 5 by from Quick and Easy Live tax expert was quick and helpful throughout the entire process.
Date published: 2022-04-13
Rated 1 out of 5 by from Horrible James has not been very helpful. When I filed my taxes on my own, I realized I owed $10,000. I needed to hire an export to look over reasons why I own so much. He ended up making me owe $26,000. I am very disappointed. On top of that, he put me in a corner to be forced to make a $6000 payment to Virginia State in order for me to file on time. He gave me incorrect instructions that I could make payment plans, while that was not an option for me. Communication with him was hard as he didn't respond right away. He also always calls at night after 9 pm and chats for hours. I did not want to be rude to him, but that is not an apposite time to call a client to discuss tax filings.
Date published: 2022-04-13
Rated 4 out of 5 by from awesome softwate made filing easy. have been using turbo tax for many many years. even when there are problems in the software they work to fix it. and fixes can be found online or just by searching within the software or online.
Date published: 2022-04-13
Rated 2 out of 5 by from Disappointed in Turbo Tax for requiring key code Now you are asking for key code for to open prior year on my computer. I don't have the code. If I had know that you wanted the code, i would have saved it. Same for 2021 taxes. Once on my computer I have not saved the key code. Otherwise I like TurboTax
Date published: 2022-04-13
Rated 5 out of 5 by from Awesome Great app to use done in 45 minutes will definitely use next year
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax 9 Years and Running I have to say this process has made filing taxes a little less stressful. The explanations available step by step are simple to understand and help me along the process.
Date published: 2022-04-13
Rated 3 out of 5 by from TurboTax Could Be Much Better - Needs Work I'm stuck using TurboTax because I started using it back when it was better in many ways, including easier to navigate, more user friendly, more intuitive, and less expensive. The program is gargantuan, and every time I open it, it requires another 225 MB of updates before I can proceed. Really!?! What's worse, is that I have to keep buying newer computers so that I can meet their OS requirements. I'm going to choose different software next year.
Date published: 2022-04-13
Rated 5 out of 5 by from I did it with Turbotax I just followed where turbo led. Filling in the amounts
Date published: 2022-04-13
Rated 5 out of 5 by from Peggy provides professional and punctual tax help My wife and I decided to use an extra hand in our taxes this year because of our significant income changes. Peggy and I corresponded through messages, and we had a live call. I know the deadline was getting close but I never felt the need to rush this, even if we had to pay in. Peggy guided me threw my questions with the relevant documents, with prompt and concise answers.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1922
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Fairly easy to navigate. Did not think very highly of the price change at the end of the experience. Was forced to upgrade because of a tax break i was receiving. :(
Date published: 2022-04-13
Rated 5 out of 5 by from Quick and Easy Live tax expert was quick and helpful throughout the entire process.
Date published: 2022-04-13
Rated 1 out of 5 by from Horrible James has not been very helpful. When I filed my taxes on my own, I realized I owed $10,000. I needed to hire an export to look over reasons why I own so much. He ended up making me owe $26,000. I am very disappointed. On top of that, he put me in a corner to be forced to make a $6000 payment to Virginia State in order for me to file on time. He gave me incorrect instructions that I could make payment plans, while that was not an option for me. Communication with him was hard as he didn't respond right away. He also always calls at night after 9 pm and chats for hours. I did not want to be rude to him, but that is not an apposite time to call a client to discuss tax filings.
Date published: 2022-04-13
Rated 4 out of 5 by from awesome softwate made filing easy. have been using turbo tax for many many years. even when there are problems in the software they work to fix it. and fixes can be found online or just by searching within the software or online.
Date published: 2022-04-13
Rated 2 out of 5 by from Disappointed in Turbo Tax for requiring key code Now you are asking for key code for to open prior year on my computer. I don't have the code. If I had know that you wanted the code, i would have saved it. Same for 2021 taxes. Once on my computer I have not saved the key code. Otherwise I like TurboTax
Date published: 2022-04-13
Rated 5 out of 5 by from Awesome Great app to use done in 45 minutes will definitely use next year
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax 9 Years and Running I have to say this process has made filing taxes a little less stressful. The explanations available step by step are simple to understand and help me along the process.
Date published: 2022-04-13
Rated 3 out of 5 by from TurboTax Could Be Much Better - Needs Work I'm stuck using TurboTax because I started using it back when it was better in many ways, including easier to navigate, more user friendly, more intuitive, and less expensive. The program is gargantuan, and every time I open it, it requires another 225 MB of updates before I can proceed. Really!?! What's worse, is that I have to keep buying newer computers so that I can meet their OS requirements. I'm going to choose different software next year.
Date published: 2022-04-13
Rated 5 out of 5 by from I did it with Turbotax I just followed where turbo led. Filling in the amounts
Date published: 2022-04-13
Rated 5 out of 5 by from Peggy provides professional and punctual tax help My wife and I decided to use an extra hand in our taxes this year because of our significant income changes. Peggy and I corresponded through messages, and we had a live call. I know the deadline was getting close but I never felt the need to rush this, even if we had to pay in. Peggy guided me threw my questions with the relevant documents, with prompt and concise answers.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1922