TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from This made life easy My experience was smooth and the process was very easy to understand and follow. I appreciate the friendliness of the user interface as well as the concept simplification. I felt comfortable in understanding what I was filing.
Date published: 2021-03-25
Rated 2 out of 5 by from Once the bugs were gone One of the worst filing experiences ever. My account bugged out with error codes no matter if I entered through the app or the website. I ended up having to delete my return and start over when I was almost finished. Then the app freaked out over Apple Pay so I had to use the website to pay. So irritating. Not sure if I want to file using turbo tax next year.
Date published: 2021-03-25
Rated 5 out of 5 by from Turbotax is Reliable I've used Turbotax for six years now and always get the best refund.
Date published: 2021-03-25
Rated 5 out of 5 by from SUPER EASY was thorough and straight to the point. why didnt I use them earlier??
Date published: 2021-03-25
Rated 4 out of 5 by from I've used Turbo Tax for years and it is worth it. I am unable to tell if I am being penalized for not having medical insurance which I always do. There was no space to input form 1095-B. there was "A" but not "B". My insurance is paid for through Cal Pers State employees retirement at 100 %.
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax makes it easy I followed the simple, descriptive prompts to complete fill and file my Federal and State Tax Returns for 2020. Easy since I have been doing them this way for years.
Date published: 2021-03-25
Rated 5 out of 5 by from Helpful when it counts I had an issue specific to my return, and the tech experts assisted me. I wasn't sure that would happen.
Date published: 2021-03-25
Rated 5 out of 5 by from Fast and Efficient! Works Good! Easy to use! I highly recommend it to others.
Date published: 2021-03-25
Rated 5 out of 5 by from I Feel Good About It It was easy to do and follow the steps. Considering this was my first time, I had a lot of questions, but they were there with answers at 2:30 in the morning when I decided to file.
Date published: 2021-03-25
Rated 2 out of 5 by from Dissatisfied with help from associates The live expert was not very knowledgeable, put me on hold several times and than without informing me transferred me into an automated system. Automated system wanted to know if I wanted professional tax advice for an additional $90. All I wanted was to use the stimulus credit on line 30 but this seemed impossible to access. Therefore lost $231 in tax credit, disappointed!
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 1905
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from This made life easy My experience was smooth and the process was very easy to understand and follow. I appreciate the friendliness of the user interface as well as the concept simplification. I felt comfortable in understanding what I was filing.
Date published: 2021-03-25
Rated 2 out of 5 by from Once the bugs were gone One of the worst filing experiences ever. My account bugged out with error codes no matter if I entered through the app or the website. I ended up having to delete my return and start over when I was almost finished. Then the app freaked out over Apple Pay so I had to use the website to pay. So irritating. Not sure if I want to file using turbo tax next year.
Date published: 2021-03-25
Rated 5 out of 5 by from Turbotax is Reliable I've used Turbotax for six years now and always get the best refund.
Date published: 2021-03-25
Rated 5 out of 5 by from SUPER EASY was thorough and straight to the point. why didnt I use them earlier??
Date published: 2021-03-25
Rated 4 out of 5 by from I've used Turbo Tax for years and it is worth it. I am unable to tell if I am being penalized for not having medical insurance which I always do. There was no space to input form 1095-B. there was "A" but not "B". My insurance is paid for through Cal Pers State employees retirement at 100 %.
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax makes it easy I followed the simple, descriptive prompts to complete fill and file my Federal and State Tax Returns for 2020. Easy since I have been doing them this way for years.
Date published: 2021-03-25
Rated 5 out of 5 by from Helpful when it counts I had an issue specific to my return, and the tech experts assisted me. I wasn't sure that would happen.
Date published: 2021-03-25
Rated 5 out of 5 by from Fast and Efficient! Works Good! Easy to use! I highly recommend it to others.
Date published: 2021-03-25
Rated 5 out of 5 by from I Feel Good About It It was easy to do and follow the steps. Considering this was my first time, I had a lot of questions, but they were there with answers at 2:30 in the morning when I decided to file.
Date published: 2021-03-25
Rated 2 out of 5 by from Dissatisfied with help from associates The live expert was not very knowledgeable, put me on hold several times and than without informing me transferred me into an automated system. Automated system wanted to know if I wanted professional tax advice for an additional $90. All I wanted was to use the stimulus credit on line 30 but this seemed impossible to access. Therefore lost $231 in tax credit, disappointed!
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 1905