TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from TurboTax is going downhill I've been using TurboTax for approximately 25 years. I obviously like it, but it's gone downhill over the past few years. A few years ago they required the software be activated before you could use it. I understand why they did it, but the first year activation was required, there were endless headaches. To try to make up for the problems, TurboTax gave away complimentary licenses for the subsequent year. This year, I activated the software and started work on my return. I got to a certain point and stopped with plans to continue the next day. The next day when I opened the software, it said I needed to activate the software again. This continued until being told I exceeded activations. I called TurboTax tech support, explained what happened, and the only solution they offered was telling me I exceeded the number of activations, there is nothing they could to do fix it on their end, and I would need to purchase another license. I tried a few different things and finally got it going again, but this is completely inexcusable. This may be my final year using TurboTax. I know many people who use other tax prep programs, and none of them appear to have similar problems.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy to use Very user friendly! It made a terrible task endurable.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax was great It was easy and simple. Very efficient and simple to use
Date published: 2021-05-08
Rated 5 out of 5 by from awesome Turbo Tax is awesome. Used it for years and it makes things so plain and simple.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax Makes Filing Taxes A Breeze Turbo Tax Free Makes filing my federal and state taxes so easy. Highly recommend!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo 2020 Easy to use, takes the pain away, stops me from getting drunk
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is great Made tax prep easy! Found the best deductions and keeps updated with all tax laws.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax was awesome Kimberli was awesome aswell very helpful with all of return information...
Date published: 2021-05-08
Rated 1 out of 5 by from TurboTax Business Sucks The business state tax created a form it did not need and would not show up in the forms so could not delete it. I went through about 3 different troubleshooting calls with Turbotax agents. Finally the 4th agent had me fill out the un necessary form . It then showed up under the forms, deleted it and the e-file went through. I could not file my returns on time and end up paying late penalty both for the federal and state.
Date published: 2021-05-08
Rated 5 out of 5 by from Great Service Service was good, didn't speak to specialist but was able to get through the software
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1785
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax is going downhill I've been using TurboTax for approximately 25 years. I obviously like it, but it's gone downhill over the past few years. A few years ago they required the software be activated before you could use it. I understand why they did it, but the first year activation was required, there were endless headaches. To try to make up for the problems, TurboTax gave away complimentary licenses for the subsequent year. This year, I activated the software and started work on my return. I got to a certain point and stopped with plans to continue the next day. The next day when I opened the software, it said I needed to activate the software again. This continued until being told I exceeded activations. I called TurboTax tech support, explained what happened, and the only solution they offered was telling me I exceeded the number of activations, there is nothing they could to do fix it on their end, and I would need to purchase another license. I tried a few different things and finally got it going again, but this is completely inexcusable. This may be my final year using TurboTax. I know many people who use other tax prep programs, and none of them appear to have similar problems.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy to use Very user friendly! It made a terrible task endurable.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax was great It was easy and simple. Very efficient and simple to use
Date published: 2021-05-08
Rated 5 out of 5 by from awesome Turbo Tax is awesome. Used it for years and it makes things so plain and simple.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax Makes Filing Taxes A Breeze Turbo Tax Free Makes filing my federal and state taxes so easy. Highly recommend!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo 2020 Easy to use, takes the pain away, stops me from getting drunk
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is great Made tax prep easy! Found the best deductions and keeps updated with all tax laws.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax was awesome Kimberli was awesome aswell very helpful with all of return information...
Date published: 2021-05-08
Rated 1 out of 5 by from TurboTax Business Sucks The business state tax created a form it did not need and would not show up in the forms so could not delete it. I went through about 3 different troubleshooting calls with Turbotax agents. Finally the 4th agent had me fill out the un necessary form . It then showed up under the forms, deleted it and the e-file went through. I could not file my returns on time and end up paying late penalty both for the federal and state.
Date published: 2021-05-08
Rated 5 out of 5 by from Great Service Service was good, didn't speak to specialist but was able to get through the software
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1785