TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from Took months to complete. I was bounced between at least 3 different experts over a couple month period
Date published: 2022-06-27
Rated 5 out of 5 by from EASY TO USE THE SOFTWARE WALKS YOU THROUGH ALL THE QUESTIONS. THE FILING PROCESS WAS EASY.
Date published: 2022-06-27
Rated 4 out of 5 by from Friendly service during my difficult return I had an unusual filing this year, and I really needed the assistance of someone who knew cryptocurrency. My initial expert with experience inexplicably disappeared and I was assigned someone else. It honestly did not inspire confidence when it took some back and forth with the escalated team to determine the correct tax rate for cryptocurrency that I held for 8 years. There was also a final omission of my prepaid tax to the state which would have cost me another $4480 had I not spoke up about prepaying it. In the end, the return appears to be correct after a lot of back and forth. Even with all of that, the price of the advanced service is very competitive and still worth doing in the end.
Date published: 2022-06-27
Rated 5 out of 5 by from TurboTax is excellent!!! I love how they help you out. If you don't understand the question, they have other ways to explain it
Date published: 2022-06-27
Rated 2 out of 5 by from too expensive Found out after I paid that could have done for free but it was too hard to find the free version. I did this return for my son who is low income.
Date published: 2022-06-27
Rated 3 out of 5 by from Turbotax is convenient Needs more explanation in some areas. It gets confusing
Date published: 2022-06-27
Rated 5 out of 5 by from Love Turbo Tax I was referred to Turbo Tax by a friend. Glad we did as it is easier to work with. But the Live Full Service Basic is just awesome as we received max refund that we did not know was possible.
Date published: 2022-06-27
Rated 5 out of 5 by from Turbo tax is Awesome My agent William was awesome stayed on the line and helped me all the way super friendly.
Date published: 2022-06-27
Rated 3 out of 5 by from Turbo Tax Overall good experience. Had problems with communication due to a physical disability.
Date published: 2022-06-27
Rated 5 out of 5 by from Amazing service The live agent that helped me was patient and understanding. I was able to do this at work, even with frequent stops to help a guest(at work). I had this problem for two days and I need the money to help move. She was able to fix it.
Date published: 2022-06-27
All TurboTax® Offerings Reviews - Page 178
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Took months to complete. I was bounced between at least 3 different experts over a couple month period
Date published: 2022-06-27
Rated 5 out of 5 by from EASY TO USE THE SOFTWARE WALKS YOU THROUGH ALL THE QUESTIONS. THE FILING PROCESS WAS EASY.
Date published: 2022-06-27
Rated 4 out of 5 by from Friendly service during my difficult return I had an unusual filing this year, and I really needed the assistance of someone who knew cryptocurrency. My initial expert with experience inexplicably disappeared and I was assigned someone else. It honestly did not inspire confidence when it took some back and forth with the escalated team to determine the correct tax rate for cryptocurrency that I held for 8 years. There was also a final omission of my prepaid tax to the state which would have cost me another $4480 had I not spoke up about prepaying it. In the end, the return appears to be correct after a lot of back and forth. Even with all of that, the price of the advanced service is very competitive and still worth doing in the end.
Date published: 2022-06-27
Rated 5 out of 5 by from TurboTax is excellent!!! I love how they help you out. If you don't understand the question, they have other ways to explain it
Date published: 2022-06-27
Rated 2 out of 5 by from too expensive Found out after I paid that could have done for free but it was too hard to find the free version. I did this return for my son who is low income.
Date published: 2022-06-27
Rated 3 out of 5 by from Turbotax is convenient Needs more explanation in some areas. It gets confusing
Date published: 2022-06-27
Rated 5 out of 5 by from Love Turbo Tax I was referred to Turbo Tax by a friend. Glad we did as it is easier to work with. But the Live Full Service Basic is just awesome as we received max refund that we did not know was possible.
Date published: 2022-06-27
Rated 5 out of 5 by from Turbo tax is Awesome My agent William was awesome stayed on the line and helped me all the way super friendly.
Date published: 2022-06-27
Rated 3 out of 5 by from Turbo Tax Overall good experience. Had problems with communication due to a physical disability.
Date published: 2022-06-27
Rated 5 out of 5 by from Amazing service The live agent that helped me was patient and understanding. I was able to do this at work, even with frequent stops to help a guest(at work). I had this problem for two days and I need the money to help move. She was able to fix it.
Date published: 2022-06-27
All TurboTax® Offerings Reviews - Page 178