TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Way, WAY better than TaxSlayer I have used TaxSlayer since I was about 18 years old - I am 40 this year.... This year I got a $20 discount through my bank for using Turbo Tax, so I decided to try it. I honestly feel very cheated by TaxSlayer now and I really wish I could go back and amend all of my returns because I KNOW they did not ask me questions like Turbo Tax did and I KNOW I missed money that I could have been eligible for those years....Turbo Tax went a ton further in depth than Tax Slayer ever has....I will be using TURBO TAX from now on!
Date published: 2022-04-15
Rated 5 out of 5 by from First time user First time user and found this to be easier than expected. As long as things continue, i'll be back for years and years :)
Date published: 2022-04-15
Rated 5 out of 5 by from Quick experience Tax agents responded to my call and spent time walking me through and explaining the processes.
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is pretty good Generally, it's thorough, but it has some bugs and warts. Some forms count business income of 0 (on K-1, part 1) as a "gain" because it checks the presence of a value, and 0 doesn't count as valid. I haven't found anything better, so kudos to them.
Date published: 2022-04-15
Rated 2 out of 5 by from Very Very Lengthy!!! It is very very lengthy, it kept asking me questions that I already answered and I had no choice to just skip again because it wouldn't go forward. Very Disapointed, next year would think of another app to file my tax. Very expensive by the way.
Date published: 2022-04-15
Rated 1 out of 5 by from Terrible To get any kind of deductions I had to pay over $100. Had to pay for state as well. Not worth it and I wouldn’t have ever done it had I not had to file my taxes.
Date published: 2022-04-15
Rated 4 out of 5 by from Every year I am charged to file my State I have been using Turbo Tax for several years. Each year I purchase the software with the promise that I can file 5 federal taxes and one state return for free. I typically use all 5 e-files and I have never received a free state filing. It is a bit disappointing. Does anyone else have this problem??
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is OK Turbo Tax is great for simple returns. It is only good for more complicated returns. The interview asks pertinent questions, but sometimes they are too specific and sometimes they're not specific enough. Not all situations have simple answers. When the questions are good, TurboTax makes the whole process go so quickly - it's great! But the your situation isn't addressed exactly, it can be quite frustrating. I've found answers by questioning the TurboTax community of users. They're especially helpful when TurboTax says they've found a problem, but they just show you an inserted picture of a small portion of the filled out tax form, without specifically telling you what info is missing! Again, quite frustrating. If one of the users can explain what's missing rather easily, it seems to me that TurboTax should be able to explain it also. But I've been using it for years now, and basically it's fine for returns that aren't excessively complicated.
Date published: 2022-04-15
Rated 2 out of 5 by from Extra Fees for everything Extra Fees for everything. It's like flying a lost cost airline. Especially annoying after all the ads about free free free. Also annoying that my bank pushes TurboTax, but isn't one that you connect with to load forms (going to bring that up with them, too).
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax-THE BEST! I have used TurboTax for years and years and years and never had one issue. I love this application!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1630
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Way, WAY better than TaxSlayer I have used TaxSlayer since I was about 18 years old - I am 40 this year.... This year I got a $20 discount through my bank for using Turbo Tax, so I decided to try it. I honestly feel very cheated by TaxSlayer now and I really wish I could go back and amend all of my returns because I KNOW they did not ask me questions like Turbo Tax did and I KNOW I missed money that I could have been eligible for those years....Turbo Tax went a ton further in depth than Tax Slayer ever has....I will be using TURBO TAX from now on!
Date published: 2022-04-15
Rated 5 out of 5 by from First time user First time user and found this to be easier than expected. As long as things continue, i'll be back for years and years :)
Date published: 2022-04-15
Rated 5 out of 5 by from Quick experience Tax agents responded to my call and spent time walking me through and explaining the processes.
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is pretty good Generally, it's thorough, but it has some bugs and warts. Some forms count business income of 0 (on K-1, part 1) as a "gain" because it checks the presence of a value, and 0 doesn't count as valid. I haven't found anything better, so kudos to them.
Date published: 2022-04-15
Rated 2 out of 5 by from Very Very Lengthy!!! It is very very lengthy, it kept asking me questions that I already answered and I had no choice to just skip again because it wouldn't go forward. Very Disapointed, next year would think of another app to file my tax. Very expensive by the way.
Date published: 2022-04-15
Rated 1 out of 5 by from Terrible To get any kind of deductions I had to pay over $100. Had to pay for state as well. Not worth it and I wouldn’t have ever done it had I not had to file my taxes.
Date published: 2022-04-15
Rated 4 out of 5 by from Every year I am charged to file my State I have been using Turbo Tax for several years. Each year I purchase the software with the promise that I can file 5 federal taxes and one state return for free. I typically use all 5 e-files and I have never received a free state filing. It is a bit disappointing. Does anyone else have this problem??
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is OK Turbo Tax is great for simple returns. It is only good for more complicated returns. The interview asks pertinent questions, but sometimes they are too specific and sometimes they're not specific enough. Not all situations have simple answers. When the questions are good, TurboTax makes the whole process go so quickly - it's great! But the your situation isn't addressed exactly, it can be quite frustrating. I've found answers by questioning the TurboTax community of users. They're especially helpful when TurboTax says they've found a problem, but they just show you an inserted picture of a small portion of the filled out tax form, without specifically telling you what info is missing! Again, quite frustrating. If one of the users can explain what's missing rather easily, it seems to me that TurboTax should be able to explain it also. But I've been using it for years now, and basically it's fine for returns that aren't excessively complicated.
Date published: 2022-04-15
Rated 2 out of 5 by from Extra Fees for everything Extra Fees for everything. It's like flying a lost cost airline. Especially annoying after all the ads about free free free. Also annoying that my bank pushes TurboTax, but isn't one that you connect with to load forms (going to bring that up with them, too).
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax-THE BEST! I have used TurboTax for years and years and years and never had one issue. I love this application!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1630