TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Wonderful Love the customer service! I would recommend this product!
Date published: 2022-10-14
Rated 5 out of 5 by from Turbo Tax makes it easy I found it easy to use and appreciated being walked through the deductions
Date published: 2022-10-14
Rated 5 out of 5 by from Long time Customer I've used Turbo Tax for years!! This year when I had a bit more complex situation and couldn't figure out the review and how to answer it correctly, I contacted Customer Support. They quickly got me to the right person who helped me resolve the issue and finish filing my taxes. Love the service!
Date published: 2022-10-14
Rated 5 out of 5 by from 2021Tax Return I needed to file an extension due to missing paperwork and I filed my taxes on 10/14/2022 and it was easy and successful. Thank you!!
Date published: 2022-10-14
Rated 5 out of 5 by from Amazing! It's not just the format. It's the people! Get in a jam . . . they are there for you. Not only thoroughly professional but knowledgable and friendly at the same time!
Date published: 2022-10-14
Rated 4 out of 5 by from Turbo Tax is very easy to use! I thought I would have to do my taxes all week. With TurboTax I was able to finish my taxes in less than a week!
Date published: 2022-10-14
Rated 2 out of 5 by from Turbo Tax needs to be loyal to its customers Customer service phone help 2 stars especially Josh he is the worst CS you got., ease of use for first timers 3 stars, Easy access to saving work 2 stars. You guys do have potential to be awesome. People just want to feel good about doing their taxes and not feel burdened., Try to improve, its easier than your software : ) I will most likely give you guys another go next year now that I'm not a newbie but listen to your customers, no customers, no company. By the way I hate your website that bogs me down when Im trying to get into my account, I am waiting on a credit, My first TT didnt work had to buy it again and it crashed my computer because it removed security for some reason I suspect. But all in all Taxes are a necessary evil for all of us. You asked my honest opinion, I gave it. I'll be looking to see if you listened next year.
Date published: 2022-10-14
Rated 3 out of 5 by from good turbo tax is fantastic i love it i had a great time uing it but right now i need to quit this review and submit my return
Date published: 2022-10-14
Rated 2 out of 5 by from TurboTax needs a lot of improvements. Three areas I noticed that require significant improvements: 1. I am asked a lot of questions about potential deduction, and when I answer all of them TurboTax says, "Your income is too high for this deduction". My income is known to TurboTax, why ask all that questions if they obviously will be ignored? Waste of time and effort 2. ESPP questionary need significant improvements. Fidelity Consolidated Form 1099 has all the info needed, but TurboTax cannot extract it. Instead, I need to enter a lot of dates and numbers and two of them twice for every trade. The questions seem to ignore current practices. 3. No option to pay Failure to Pay penalty with tax return. The help says that TurboTax cannot calculate it but provides formula for me to do it. Recommendation to wait for IRS to bill is very wrong -- IRS will aply double penalty if I don't pay this fee at time I submit tax return. 4. There is little (if any) support to file tax return after extension
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is the absolute best! I have used TurboTax for years now. Every year it gets better and better. I recommend it to everyone.
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 161
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Wonderful Love the customer service! I would recommend this product!
Date published: 2022-10-14
Rated 5 out of 5 by from Turbo Tax makes it easy I found it easy to use and appreciated being walked through the deductions
Date published: 2022-10-14
Rated 5 out of 5 by from Long time Customer I've used Turbo Tax for years!! This year when I had a bit more complex situation and couldn't figure out the review and how to answer it correctly, I contacted Customer Support. They quickly got me to the right person who helped me resolve the issue and finish filing my taxes. Love the service!
Date published: 2022-10-14
Rated 5 out of 5 by from 2021Tax Return I needed to file an extension due to missing paperwork and I filed my taxes on 10/14/2022 and it was easy and successful. Thank you!!
Date published: 2022-10-14
Rated 5 out of 5 by from Amazing! It's not just the format. It's the people! Get in a jam . . . they are there for you. Not only thoroughly professional but knowledgable and friendly at the same time!
Date published: 2022-10-14
Rated 4 out of 5 by from Turbo Tax is very easy to use! I thought I would have to do my taxes all week. With TurboTax I was able to finish my taxes in less than a week!
Date published: 2022-10-14
Rated 2 out of 5 by from Turbo Tax needs to be loyal to its customers Customer service phone help 2 stars especially Josh he is the worst CS you got., ease of use for first timers 3 stars, Easy access to saving work 2 stars. You guys do have potential to be awesome. People just want to feel good about doing their taxes and not feel burdened., Try to improve, its easier than your software : ) I will most likely give you guys another go next year now that I'm not a newbie but listen to your customers, no customers, no company. By the way I hate your website that bogs me down when Im trying to get into my account, I am waiting on a credit, My first TT didnt work had to buy it again and it crashed my computer because it removed security for some reason I suspect. But all in all Taxes are a necessary evil for all of us. You asked my honest opinion, I gave it. I'll be looking to see if you listened next year.
Date published: 2022-10-14
Rated 3 out of 5 by from good turbo tax is fantastic i love it i had a great time uing it but right now i need to quit this review and submit my return
Date published: 2022-10-14
Rated 2 out of 5 by from TurboTax needs a lot of improvements. Three areas I noticed that require significant improvements: 1. I am asked a lot of questions about potential deduction, and when I answer all of them TurboTax says, "Your income is too high for this deduction". My income is known to TurboTax, why ask all that questions if they obviously will be ignored? Waste of time and effort 2. ESPP questionary need significant improvements. Fidelity Consolidated Form 1099 has all the info needed, but TurboTax cannot extract it. Instead, I need to enter a lot of dates and numbers and two of them twice for every trade. The questions seem to ignore current practices. 3. No option to pay Failure to Pay penalty with tax return. The help says that TurboTax cannot calculate it but provides formula for me to do it. Recommendation to wait for IRS to bill is very wrong -- IRS will aply double penalty if I don't pay this fee at time I submit tax return. 4. There is little (if any) support to file tax return after extension
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is the absolute best! I have used TurboTax for years now. Every year it gets better and better. I recommend it to everyone.
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 161