TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Poor experience, had bugs and communication delays Had a bad experience, had bug that persisted for 2 weeks along with a lack of communication from my initial expert. From there I was placed with an EA almost 2 weeks late, then had a lot of back and forth for an additional week or 2 to even get to final. Then was charged almost $400 for what was a suboptimal product and support.
Date published: 2022-05-16
Rated 1 out of 5 by from TurboTax is Awful TurboTax spends millions of dollars every year lobbying congress to keep tax law elusive and confusing. This could be a simple automated process completed in two weeks but you just need to suckle a profit off every American. I'll be using an in-person CPA from now on, TurboTax is a leach on the American citizen.
Date published: 2022-05-16
Rated 5 out of 5 by from Richard was amazing I choose to use turbotax full service. Initially I was matched with Maximiliano. He did not respond or start my refund. One call to turbotax, thanks to Gary, my problem was resolved while I was on the phone. I was then matched with Richard. He was a breath of fresh air. Richard was extremely helpful. He covered all my options with great knowledge of what I was to expect and what I could do to have the best refund. Richard was very personable and had a great attitude. Filing my taxes was painless and efficient thanks to Richards quick responses and understanding of my personal situations. If I could choose him to do my taxes every time I most definitely would.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax was a great help this year when we sold property!
Date published: 2022-05-16
Rated 1 out of 5 by from Horrible!!! This was the most expensive and took the longest time ever spent to file, Morgan was not a good communicator and when we were up charged she didn't even inform us. Also I have to ask her what is going on with our review just for her to move it to the next stage. We spoke to her the first time gave her all our info and then when she finally after weeks starts our taxes she re asks all the same questions and even asks if I claim my son on taxes yet she has the tax docs that show i do and have received the child tax credit for him last year and this whole year. Seriously Ridiculous!!! I will never use nor refer anyone to Turbo Tax ever.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is Awesome! Terri was absolutely wonderful in helping my family with our taxes this year! We had some unique situations for us in 2021 and weren't able to figure out how to complete our taxes, and Terri came to our rescue!
Date published: 2022-05-16
Rated 5 out of 5 by from Appreciate Turbo Tax Quick efficient appreciate how they collect data from previous years to decrease typing.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is great Prompt service and action keeps bringing me back for reliable services
Date published: 2022-05-16
Rated 4 out of 5 by from Used TuboTax for years and I relay on it The problem I have is when adding expenses from my QB worksheet TurboTax jumps around using a sub-menu of questions and it takes hours to reconcile back to QB. If you just use one long list of expenses with the minicolumns that will reduce errors. My QB is more detail as I have rebiled travel and regular travel to fit into the IRS form
Date published: 2022-05-16
Rated 4 out of 5 by from It was Easy All the people who helped me were easy to work with and knew their stuff.
Date published: 2022-05-16
All TurboTax® Offerings Reviews - Page 161
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Poor experience, had bugs and communication delays Had a bad experience, had bug that persisted for 2 weeks along with a lack of communication from my initial expert. From there I was placed with an EA almost 2 weeks late, then had a lot of back and forth for an additional week or 2 to even get to final. Then was charged almost $400 for what was a suboptimal product and support.
Date published: 2022-05-16
Rated 1 out of 5 by from TurboTax is Awful TurboTax spends millions of dollars every year lobbying congress to keep tax law elusive and confusing. This could be a simple automated process completed in two weeks but you just need to suckle a profit off every American. I'll be using an in-person CPA from now on, TurboTax is a leach on the American citizen.
Date published: 2022-05-16
Rated 5 out of 5 by from Richard was amazing I choose to use turbotax full service. Initially I was matched with Maximiliano. He did not respond or start my refund. One call to turbotax, thanks to Gary, my problem was resolved while I was on the phone. I was then matched with Richard. He was a breath of fresh air. Richard was extremely helpful. He covered all my options with great knowledge of what I was to expect and what I could do to have the best refund. Richard was very personable and had a great attitude. Filing my taxes was painless and efficient thanks to Richards quick responses and understanding of my personal situations. If I could choose him to do my taxes every time I most definitely would.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax was a great help this year when we sold property!
Date published: 2022-05-16
Rated 1 out of 5 by from Horrible!!! This was the most expensive and took the longest time ever spent to file, Morgan was not a good communicator and when we were up charged she didn't even inform us. Also I have to ask her what is going on with our review just for her to move it to the next stage. We spoke to her the first time gave her all our info and then when she finally after weeks starts our taxes she re asks all the same questions and even asks if I claim my son on taxes yet she has the tax docs that show i do and have received the child tax credit for him last year and this whole year. Seriously Ridiculous!!! I will never use nor refer anyone to Turbo Tax ever.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is Awesome! Terri was absolutely wonderful in helping my family with our taxes this year! We had some unique situations for us in 2021 and weren't able to figure out how to complete our taxes, and Terri came to our rescue!
Date published: 2022-05-16
Rated 5 out of 5 by from Appreciate Turbo Tax Quick efficient appreciate how they collect data from previous years to decrease typing.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is great Prompt service and action keeps bringing me back for reliable services
Date published: 2022-05-16
Rated 4 out of 5 by from Used TuboTax for years and I relay on it The problem I have is when adding expenses from my QB worksheet TurboTax jumps around using a sub-menu of questions and it takes hours to reconcile back to QB. If you just use one long list of expenses with the minicolumns that will reduce errors. My QB is more detail as I have rebiled travel and regular travel to fit into the IRS form
Date published: 2022-05-16
Rated 4 out of 5 by from It was Easy All the people who helped me were easy to work with and knew their stuff.
Date published: 2022-05-16
All TurboTax® Offerings Reviews - Page 161