TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Full Service
Rated 1 out of 5 by
michaelf1026 from
Poor experience, had bugs and communication delays
Had a bad experience, had bug that persisted for 2 weeks along with a lack of communication from my initial expert. From there I was placed with an EA almost 2 weeks late, then had a lot of back and forth for an additional week or 2 to even get to final. Then was charged almost $400 for what was a suboptimal product and support.
Date published: 2022-05-16
Rated 1 out of 5 by
ignant from
TurboTax is Awful
TurboTax spends millions of dollars every year lobbying congress to keep tax law elusive and confusing. This could be a simple automated process completed in two weeks but you just need to suckle a profit off every American. I'll be using an in-person CPA from now on, TurboTax is a leach on the American citizen.
Date published: 2022-05-16
Rated 5 out of 5 by
Achapman5870 from
Richard was amazing
I choose to use turbotax full service. Initially I was matched with Maximiliano. He did not respond or start my refund. One call to turbotax, thanks to Gary, my problem was resolved while I was on the phone. I was then matched with Richard. He was a breath of fresh air. Richard was extremely helpful. He covered all my options with great knowledge of what I was to expect and what I could do to have the best refund. Richard was very personable and had a great attitude. Filing my taxes was painless and efficient thanks to Richards quick responses and understanding of my personal situations. If I could choose him to do my taxes every time I most definitely would.
Date published: 2022-05-16
Rated 5 out of 5 by
BandLB from
Turbo Tax is awesome!
Turbo Tax was a great help this year when we sold property!
Date published: 2022-05-16
Rated 1 out of 5 by
Will Smith from
Horrible!!!
This was the most expensive and took the longest time ever spent to file, Morgan was not a good communicator and when we were up charged she didn't even inform us. Also I have to ask her what is going on with our review just for her to move it to the next stage. We spoke to her the first time gave her all our info and then when she finally after weeks starts our taxes she re asks all the same questions and even asks if I claim my son on taxes yet she has the tax docs that show i do and have received the child tax credit for him last year and this whole year. Seriously Ridiculous!!! I will never use nor refer anyone to Turbo Tax ever.
Date published: 2022-05-16
Rated 5 out of 5 by
BKnox2244 from
Turbo Tax is Awesome!
Terri was absolutely wonderful in helping my family with our taxes this year! We had some unique situations for us in 2021 and weren't able to figure out how to complete our taxes, and Terri came to our rescue!
Date published: 2022-05-16
Rated 5 out of 5 by
IndieLilly71 from
Appreciate Turbo Tax
Quick efficient appreciate how they collect data from previous years to decrease typing.
Date published: 2022-05-16
Rated 5 out of 5 by
z236731 from
Turbo Tax is great
Prompt service and action keeps bringing me back for reliable services
Date published: 2022-05-16
Rated 4 out of 5 by
KenG123159147 from
Used TuboTax for years and I relay on it
The problem I have is when adding expenses from my QB worksheet TurboTax jumps around using a sub-menu of questions and it takes hours to reconcile back to QB. If you just use one long list of expenses with the minicolumns that will reduce errors. My QB is more detail as I have rebiled travel and regular travel to fit into the IRS form
Date published: 2022-05-16
Rated 4 out of 5 by
Game of Jones from
It was Easy
All the people who helped me were easy to work with and knew their stuff.
All TurboTax® Offerings Reviews - Page 161
Date published: 2022-05-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
michaelf1026 from
Poor experience, had bugs and communication delays
Had a bad experience, had bug that persisted for 2 weeks along with a lack of communication from my initial expert. From there I was placed with an EA almost 2 weeks late, then had a lot of back and forth for an additional week or 2 to even get to final. Then was charged almost $400 for what was a suboptimal product and support.
Date published: 2022-05-16
Rated 1 out of 5 by
ignant from
TurboTax is Awful
TurboTax spends millions of dollars every year lobbying congress to keep tax law elusive and confusing. This could be a simple automated process completed in two weeks but you just need to suckle a profit off every American. I'll be using an in-person CPA from now on, TurboTax is a leach on the American citizen.
Date published: 2022-05-16
Rated 5 out of 5 by
Achapman5870 from
Richard was amazing
I choose to use turbotax full service. Initially I was matched with Maximiliano. He did not respond or start my refund. One call to turbotax, thanks to Gary, my problem was resolved while I was on the phone. I was then matched with Richard. He was a breath of fresh air. Richard was extremely helpful. He covered all my options with great knowledge of what I was to expect and what I could do to have the best refund. Richard was very personable and had a great attitude. Filing my taxes was painless and efficient thanks to Richards quick responses and understanding of my personal situations. If I could choose him to do my taxes every time I most definitely would.
Date published: 2022-05-16
Rated 5 out of 5 by
BandLB from
Turbo Tax is awesome!
Turbo Tax was a great help this year when we sold property!
Date published: 2022-05-16
Rated 1 out of 5 by
Will Smith from
Horrible!!!
This was the most expensive and took the longest time ever spent to file, Morgan was not a good communicator and when we were up charged she didn't even inform us. Also I have to ask her what is going on with our review just for her to move it to the next stage. We spoke to her the first time gave her all our info and then when she finally after weeks starts our taxes she re asks all the same questions and even asks if I claim my son on taxes yet she has the tax docs that show i do and have received the child tax credit for him last year and this whole year. Seriously Ridiculous!!! I will never use nor refer anyone to Turbo Tax ever.
Date published: 2022-05-16
Rated 5 out of 5 by
BKnox2244 from
Turbo Tax is Awesome!
Terri was absolutely wonderful in helping my family with our taxes this year! We had some unique situations for us in 2021 and weren't able to figure out how to complete our taxes, and Terri came to our rescue!
Date published: 2022-05-16
Rated 5 out of 5 by
IndieLilly71 from
Appreciate Turbo Tax
Quick efficient appreciate how they collect data from previous years to decrease typing.
Date published: 2022-05-16
Rated 5 out of 5 by
z236731 from
Turbo Tax is great
Prompt service and action keeps bringing me back for reliable services
Date published: 2022-05-16
Rated 4 out of 5 by
KenG123159147 from
Used TuboTax for years and I relay on it
The problem I have is when adding expenses from my QB worksheet TurboTax jumps around using a sub-menu of questions and it takes hours to reconcile back to QB. If you just use one long list of expenses with the minicolumns that will reduce errors. My QB is more detail as I have rebiled travel and regular travel to fit into the IRS form
Date published: 2022-05-16
Rated 4 out of 5 by
Game of Jones from
It was Easy
All the people who helped me were easy to work with and knew their stuff.
All TurboTax® Offerings Reviews - Page 161
Date published: 2022-05-16