TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from You wasted almost two days of my life! I purchased the downloadable version of turbotax earlier this year. When I logged in to do my taxes last week, I was immediately deflected to the On-Line version for home and small business, thinking I was following your guidance. What happened was I entered all my data, and then when I went to pay (what turned out to be a duplicate payment) as part of the end process to file my taxes the system froze up and would not process my payment. We spent hours trying to figure this out with your CSR(s) under Case# 482294024 to no avail. Today, on my third attempt with customer care the agent finally figured out I had not been using my already downloadable software instead of the On-Line version your system deflected me to when I signed in to do my taxes. Not sure if I am just stupid, or if your web interface simply does not clearly guide your users to the appropriate product. So other than having had to enter all my data twice, I am still a happy customer, but pretty frustrated with the confusing log-in and linkage to the On-Line version as your default post login onto the platform.
Date published: 2021-09-25
Rated 5 out of 5 by from great software I got sick last year and did not have time to complete my taxes.
Date published: 2021-09-25
Rated 5 out of 5 by from Good service and easy to use Great Yes I will bring the boys to sleep and take leave
Date published: 2021-09-25
Rated 5 out of 5 by from Easy Awesome as the day is long. I was late filing but started the process months ago. It saved my place and an hour or so later bam. Taxes filed
Date published: 2021-09-25
Rated 3 out of 5 by from Very Helpful I'm still a little bit confused but they helped me every step.
Date published: 2021-09-25
Rated 5 out of 5 by from Awesome - as always So simple with easy navigation. Easily edited data. Easy to locate IRS resorces
Date published: 2021-09-25
Rated 5 out of 5 by from Thank you so much Thank you so much for the simple easy instructions to submit my returns!
Date published: 2021-09-24
Rated 5 out of 5 by from Turbo tax wins again I FELT SO SECURE AND SAFE WORKING WITH Turbo Tax. See ya next year.
Date published: 2021-09-24
Rated 5 out of 5 by from THE Best year after year Consistently awesome. Love having a trail of information that is automatically inserted into my return.
Date published: 2021-09-24
Rated 5 out of 5 by from TurboTax is awesome Very easy and helpful I will definitely recommend to my friends and family
Date published: 2021-09-24
All TurboTax® Offerings Reviews - Page 160
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from You wasted almost two days of my life! I purchased the downloadable version of turbotax earlier this year. When I logged in to do my taxes last week, I was immediately deflected to the On-Line version for home and small business, thinking I was following your guidance. What happened was I entered all my data, and then when I went to pay (what turned out to be a duplicate payment) as part of the end process to file my taxes the system froze up and would not process my payment. We spent hours trying to figure this out with your CSR(s) under Case# 482294024 to no avail. Today, on my third attempt with customer care the agent finally figured out I had not been using my already downloadable software instead of the On-Line version your system deflected me to when I signed in to do my taxes. Not sure if I am just stupid, or if your web interface simply does not clearly guide your users to the appropriate product. So other than having had to enter all my data twice, I am still a happy customer, but pretty frustrated with the confusing log-in and linkage to the On-Line version as your default post login onto the platform.
Date published: 2021-09-25
Rated 5 out of 5 by from great software I got sick last year and did not have time to complete my taxes.
Date published: 2021-09-25
Rated 5 out of 5 by from Good service and easy to use Great Yes I will bring the boys to sleep and take leave
Date published: 2021-09-25
Rated 5 out of 5 by from Easy Awesome as the day is long. I was late filing but started the process months ago. It saved my place and an hour or so later bam. Taxes filed
Date published: 2021-09-25
Rated 3 out of 5 by from Very Helpful I'm still a little bit confused but they helped me every step.
Date published: 2021-09-25
Rated 5 out of 5 by from Awesome - as always So simple with easy navigation. Easily edited data. Easy to locate IRS resorces
Date published: 2021-09-25
Rated 5 out of 5 by from Thank you so much Thank you so much for the simple easy instructions to submit my returns!
Date published: 2021-09-24
Rated 5 out of 5 by from Turbo tax wins again I FELT SO SECURE AND SAFE WORKING WITH Turbo Tax. See ya next year.
Date published: 2021-09-24
Rated 5 out of 5 by from THE Best year after year Consistently awesome. Love having a trail of information that is automatically inserted into my return.
Date published: 2021-09-24
Rated 5 out of 5 by from TurboTax is awesome Very easy and helpful I will definitely recommend to my friends and family
Date published: 2021-09-24
All TurboTax® Offerings Reviews - Page 160