TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great service Talked to a person twice and both of them were super helpful.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to use We had some big changes this year, but turbo tax continued to make doing taxes a breeze.
Date published: 2021-05-14
Rated 5 out of 5 by from Lex Good service, support and very helpful with explaining things.
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo Tax I found the program to be helpful and fairly easy to use
Date published: 2021-05-14
Rated 3 out of 5 by from Turbo tax isn't free Turbo tax is far from free. I had income tax from work, social security tax and interest from a small CD. 3 things and I paid $60! Then they tried to slip in an extra $40 for what I still don't know. FREE DOES NOT MEAN FREE!
Date published: 2021-05-14
Rated 3 out of 5 by from expensive I think it is too expensive. I don't think it should cost so much
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great Been using it for years and years, it never disapoints
Date published: 2021-05-14
Rated 3 out of 5 by from turbotax is NOT awesome To begin with the disc I bought at Costco would not load. I then downloaded turbotax premier online using the license code on the cd jacket. It also wouldn't finish loading, getting stuck at the same spot as the cd. I called customer support and was directed to the most incompetent person I have ever encountered. After a futile 30 minutes, I eventually hung up. I called again the next day hoping to do better and was helped by some one who was very helpful and competent, and was up and running in a few minutes. After completing my return and attempting to efile I was asked to pay for turbo again even though I submitted a license code. I don't know what transpired there even though the efile went through. When last updating, the program attempted to update Alabama instead of California, so I had to cancel that.
Date published: 2021-05-14
Rated 4 out of 5 by from Awesome Easy to use and if you need help you just use the help.
Date published: 2021-05-14
Rated 5 out of 5 by from Kirk from Multi-State Live Assist was AMAZING Kirk did an excellent job of providing me piece of mind while navigating my complex multi-state filing for 2020. THANK YOU KIRK! He deserves a raise!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1548
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great service Talked to a person twice and both of them were super helpful.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to use We had some big changes this year, but turbo tax continued to make doing taxes a breeze.
Date published: 2021-05-14
Rated 5 out of 5 by from Lex Good service, support and very helpful with explaining things.
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo Tax I found the program to be helpful and fairly easy to use
Date published: 2021-05-14
Rated 3 out of 5 by from Turbo tax isn't free Turbo tax is far from free. I had income tax from work, social security tax and interest from a small CD. 3 things and I paid $60! Then they tried to slip in an extra $40 for what I still don't know. FREE DOES NOT MEAN FREE!
Date published: 2021-05-14
Rated 3 out of 5 by from expensive I think it is too expensive. I don't think it should cost so much
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great Been using it for years and years, it never disapoints
Date published: 2021-05-14
Rated 3 out of 5 by from turbotax is NOT awesome To begin with the disc I bought at Costco would not load. I then downloaded turbotax premier online using the license code on the cd jacket. It also wouldn't finish loading, getting stuck at the same spot as the cd. I called customer support and was directed to the most incompetent person I have ever encountered. After a futile 30 minutes, I eventually hung up. I called again the next day hoping to do better and was helped by some one who was very helpful and competent, and was up and running in a few minutes. After completing my return and attempting to efile I was asked to pay for turbo again even though I submitted a license code. I don't know what transpired there even though the efile went through. When last updating, the program attempted to update Alabama instead of California, so I had to cancel that.
Date published: 2021-05-14
Rated 4 out of 5 by from Awesome Easy to use and if you need help you just use the help.
Date published: 2021-05-14
Rated 5 out of 5 by from Kirk from Multi-State Live Assist was AMAZING Kirk did an excellent job of providing me piece of mind while navigating my complex multi-state filing for 2020. THANK YOU KIRK! He deserves a raise!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1548