TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from AWESOME! Everything was simple and very understandable. LOVE IT!
Date published: 2022-02-11
Rated 5 out of 5 by from It was nice to see it so clean. I used it for the last few years and I was impressed!
Date published: 2022-02-11
Rated 5 out of 5 by from great fast help and great attitude amazing service thanks
Date published: 2022-02-11
Rated 2 out of 5 by from Glitchy with multiple errors While preparing 2022's tax return there were multiple errors within the software which made filing difficult. When utilizing a "tax expert" the connection was also very glitchy. It took two attempts before finally reaching someone with a decent connection however, this "tax expert" didn't seem like an expert at all. They would just read the provided explanation I read and seemed to guess on how to complete the disaster section. Ultimately, I had to do my own research online to answer the question. Seemed like a real waste of money for the service.
Date published: 2022-02-11
Rated 5 out of 5 by from Matt Quick and easy. I use turbotax every year and never have any problems
Date published: 2022-02-11
Rated 5 out of 5 by from I LOVE turbo tax! Super easy to use and help when you need it. I will always use turbo tax.
Date published: 2022-02-11
Rated 4 out of 5 by from Great Easy to use not to expensive have used for the past 6 years
Date published: 2022-02-11
Rated 5 out of 5 by from Great program. Even with a complicated return, Turbo Tax made it possible to do my own.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo Tax Basic (free) worked great! Been using TT for decades, and used the free online version last year. Worked great. Used it again this year, but was having trouble with simple TT online (free), so I upgraded to TT Online Basic, which was (for a limited time) also free! Still having trouble so I tried the online chat. The agents were courteous, but the session kept dropping, so I gave up and decided to go with what I had: small fed refund but large state taxes due :(. Then my phone rang--it was the TT chat person I'd been talking with! That's going the extra mile, in my book. Agent was sweet and knowledgeable, but we still couldn't find the problem. Oh, well, kept going. Finished taxes and then got the screen "Would you like to get a call from a tax expert", and I thought, "Why not!" Clicked the button and another tax expert called about 10 minutes later. Agent pointed me in the right place, and I saw the error I had entered in a 1099-R form, and--Voila! My large taxes due instantly became a hefty refund. I'm an extremely happy camper. TT Forever! P.S. The chat and call from a tax expert are only available on TT Basic or better. It's worth it!
Date published: 2022-02-11
Rated 5 out of 5 by from I highly recommend this!! Super easy to use and learn to use, i got my taxes finished with No fees!
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 15159
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWESOME! Everything was simple and very understandable. LOVE IT!
Date published: 2022-02-11
Rated 5 out of 5 by from It was nice to see it so clean. I used it for the last few years and I was impressed!
Date published: 2022-02-11
Rated 5 out of 5 by from great fast help and great attitude amazing service thanks
Date published: 2022-02-11
Rated 2 out of 5 by from Glitchy with multiple errors While preparing 2022's tax return there were multiple errors within the software which made filing difficult. When utilizing a "tax expert" the connection was also very glitchy. It took two attempts before finally reaching someone with a decent connection however, this "tax expert" didn't seem like an expert at all. They would just read the provided explanation I read and seemed to guess on how to complete the disaster section. Ultimately, I had to do my own research online to answer the question. Seemed like a real waste of money for the service.
Date published: 2022-02-11
Rated 5 out of 5 by from Matt Quick and easy. I use turbotax every year and never have any problems
Date published: 2022-02-11
Rated 5 out of 5 by from I LOVE turbo tax! Super easy to use and help when you need it. I will always use turbo tax.
Date published: 2022-02-11
Rated 4 out of 5 by from Great Easy to use not to expensive have used for the past 6 years
Date published: 2022-02-11
Rated 5 out of 5 by from Great program. Even with a complicated return, Turbo Tax made it possible to do my own.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo Tax Basic (free) worked great! Been using TT for decades, and used the free online version last year. Worked great. Used it again this year, but was having trouble with simple TT online (free), so I upgraded to TT Online Basic, which was (for a limited time) also free! Still having trouble so I tried the online chat. The agents were courteous, but the session kept dropping, so I gave up and decided to go with what I had: small fed refund but large state taxes due :(. Then my phone rang--it was the TT chat person I'd been talking with! That's going the extra mile, in my book. Agent was sweet and knowledgeable, but we still couldn't find the problem. Oh, well, kept going. Finished taxes and then got the screen "Would you like to get a call from a tax expert", and I thought, "Why not!" Clicked the button and another tax expert called about 10 minutes later. Agent pointed me in the right place, and I saw the error I had entered in a 1099-R form, and--Voila! My large taxes due instantly became a hefty refund. I'm an extremely happy camper. TT Forever! P.S. The chat and call from a tax expert are only available on TT Basic or better. It's worth it!
Date published: 2022-02-11
Rated 5 out of 5 by from I highly recommend this!! Super easy to use and learn to use, i got my taxes finished with No fees!
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 15159