TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Long-term/satisfied customer Been a Turbotax Customer for many years, and love the simplicity, protection, and accuracy of information and help we get.
Date published: 2021-02-17
Rated 1 out of 5 by from My experience was not worth the fee I had to pay for my expert but it took her longer than she said to finish my taxes. I reached out to her and would not hear from her. She was not professional in my opinion and i still got charger $100 for her poor service. I will not recommend
Date published: 2021-02-17
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL! REALLY EASY AND PROMPT, EXPLANATORY HELP INFO IS GREAT!
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Wonderful I have been using TurboTax for about 20 years. During the last 3 years I have also become familiar with Tax Slayer which I use as a volunteer tax counselor for the AARP program. I still prefer to use TurboTax for my personal taxes because it is easier to use and helps me to be sure I have taken advantage of all possible tax savings. Congratulations to the TurboTax team!!!
Date published: 2021-02-17
Rated 5 out of 5 by from Easy to use Simple to follow, easy instructions. Cost is affordable.
Date published: 2021-02-17
Rated 2 out of 5 by from Not my greatest experience this year This review is solely for the Turbo Tax software. I paid to get Max Benefits, which includes access to a live expert. After filling out all my information, I noticed that my federal tax total to pay was unusually high. I knew I was likely going to pay taxes this year, but the number seemed off. After speaking with my live expert, it came to our attention that Turbo Tax was automatically DOUBLING UI benefits earned and the previous year's state return, in turn increasing my total "income" for 2020. For example: When you go fill out your income, you'll be asked about any UI benefits earned and last year's state tax returns (if any). Let's say you put down $200 for UI and $200 for last year's state return. After you're done with this section, the "review" page will show $400 earned for UI and $400 earned for last year's state return. In my case, I had to go back and delete the extra entries for these that somehow appeared when it came to review this section. My live expert mentioned this happened to someone else she had helped. I'm thankful I asked and that we caught this mistake, but I know so many others are going to submit their taxes with these errors or may not even notice them. I hope Turbo Tax fixes this glitch (or whatever it is) and communicates this to users that are affected. Not okay!
Date published: 2021-02-17
Rated 5 out of 5 by from We tax with Turbo Tax This is the about the 8th time we have used Turbo Tax to do our income tax. It makes filing a breeze, especially when we have all the information at our finger tips.
Date published: 2021-02-17
Rated 2 out of 5 by from Form 7202 fail, Cant give high marks this year I normally rave about Turbo Tax, but this year, sorry, one small thing isnt so small. The inability to e-file with form 7202 is total crap, pardon my French. It has turned an easy return for my daughter into lots more work/research into why etc. Not to mention you took my $20 before you told me I couldn't e-file her state because I couldn't e-file federal first. I know I can request a refund for that, but that's just one more thing I shouldn't have to do. That's just plain lazy on your part. I realize it may seem like a small thing to you and frankly I am not usually this picky. But seriously, all the folks that use that form and you completely dropped the ball. I will be seriously considering a competitor product next year for the first ever. I have nothing to lose. With everything that's gone on the last year I just didn't need this hassle.
Date published: 2021-02-17
Rated 5 out of 5 by from Been using TurboTax for 8years! I like TurboTax, while it isn't free it is efficient. As the saying goes however; you get what you pay for; this is in fact true here. We will continue to use TurboTax. We file ourselves. They save previous year's information, and life changes weren't difficult to add in. We have been filing with them since we both were "single", and since are married with 2 children. TurboTax is also almost always "on point" with their 21 day (for 9 out of 10 people) refund deposit when using your bank account for direct deposit. Think about how fast 21 days goes!!!!
Date published: 2021-02-17
Rated 5 out of 5 by from AWESOME IT WAS REALLY HELPFUL WITH PROFESSIONAL ASSISTANT.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15053
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Long-term/satisfied customer Been a Turbotax Customer for many years, and love the simplicity, protection, and accuracy of information and help we get.
Date published: 2021-02-17
Rated 1 out of 5 by from My experience was not worth the fee I had to pay for my expert but it took her longer than she said to finish my taxes. I reached out to her and would not hear from her. She was not professional in my opinion and i still got charger $100 for her poor service. I will not recommend
Date published: 2021-02-17
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL! REALLY EASY AND PROMPT, EXPLANATORY HELP INFO IS GREAT!
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Wonderful I have been using TurboTax for about 20 years. During the last 3 years I have also become familiar with Tax Slayer which I use as a volunteer tax counselor for the AARP program. I still prefer to use TurboTax for my personal taxes because it is easier to use and helps me to be sure I have taken advantage of all possible tax savings. Congratulations to the TurboTax team!!!
Date published: 2021-02-17
Rated 5 out of 5 by from Easy to use Simple to follow, easy instructions. Cost is affordable.
Date published: 2021-02-17
Rated 2 out of 5 by from Not my greatest experience this year This review is solely for the Turbo Tax software. I paid to get Max Benefits, which includes access to a live expert. After filling out all my information, I noticed that my federal tax total to pay was unusually high. I knew I was likely going to pay taxes this year, but the number seemed off. After speaking with my live expert, it came to our attention that Turbo Tax was automatically DOUBLING UI benefits earned and the previous year's state return, in turn increasing my total "income" for 2020. For example: When you go fill out your income, you'll be asked about any UI benefits earned and last year's state tax returns (if any). Let's say you put down $200 for UI and $200 for last year's state return. After you're done with this section, the "review" page will show $400 earned for UI and $400 earned for last year's state return. In my case, I had to go back and delete the extra entries for these that somehow appeared when it came to review this section. My live expert mentioned this happened to someone else she had helped. I'm thankful I asked and that we caught this mistake, but I know so many others are going to submit their taxes with these errors or may not even notice them. I hope Turbo Tax fixes this glitch (or whatever it is) and communicates this to users that are affected. Not okay!
Date published: 2021-02-17
Rated 5 out of 5 by from We tax with Turbo Tax This is the about the 8th time we have used Turbo Tax to do our income tax. It makes filing a breeze, especially when we have all the information at our finger tips.
Date published: 2021-02-17
Rated 2 out of 5 by from Form 7202 fail, Cant give high marks this year I normally rave about Turbo Tax, but this year, sorry, one small thing isnt so small. The inability to e-file with form 7202 is total crap, pardon my French. It has turned an easy return for my daughter into lots more work/research into why etc. Not to mention you took my $20 before you told me I couldn't e-file her state because I couldn't e-file federal first. I know I can request a refund for that, but that's just one more thing I shouldn't have to do. That's just plain lazy on your part. I realize it may seem like a small thing to you and frankly I am not usually this picky. But seriously, all the folks that use that form and you completely dropped the ball. I will be seriously considering a competitor product next year for the first ever. I have nothing to lose. With everything that's gone on the last year I just didn't need this hassle.
Date published: 2021-02-17
Rated 5 out of 5 by from Been using TurboTax for 8years! I like TurboTax, while it isn't free it is efficient. As the saying goes however; you get what you pay for; this is in fact true here. We will continue to use TurboTax. We file ourselves. They save previous year's information, and life changes weren't difficult to add in. We have been filing with them since we both were "single", and since are married with 2 children. TurboTax is also almost always "on point" with their 21 day (for 9 out of 10 people) refund deposit when using your bank account for direct deposit. Think about how fast 21 days goes!!!!
Date published: 2021-02-17
Rated 5 out of 5 by from AWESOME IT WAS REALLY HELPFUL WITH PROFESSIONAL ASSISTANT.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15053