TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281618 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TT rules! I like that it helps me understand everything. And the help boxes are super useful.
Date published: 2021-02-18
Rated 2 out of 5 by from Easy to use but bad experience with assistant I've used turbotax for years without issue. This year I needed help and reached out to an assistant. Not a good experience. I hope you record and listen to the call. I think I got the right help but not sure... I left the call more confused then when I started. Not sure I'm coming back to turbotax next year. Accent was too much of a language barrier.
Date published: 2021-02-18
Rated 4 out of 5 by from It's good but don't assume it's free It's good for what it is but don't get caught up thinking it's free. Unless you have the most basic tax returns it's going to cost you more money. The $40 processing fee associated with paying for turbotax out of your federal return is absolutely ridiculous. There is no reason for that to cost that much, especially considering if the user is already paying for a upgraded version of turbotax. Pay with a credit card, and don't pay more into turbotax than what it already costs.
Date published: 2021-02-18
Rated 5 out of 5 by from It was super easy to use It was super easy to use and it was also super convenient
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is easy to use. I have used Turbo Tax for many years and have been very happy with the service.
Date published: 2021-02-18
Rated 4 out of 5 by from Not Bad It was solid, alot of details. Yet helpful. Would recommend.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Great 1st Experience It was pretty easy to navigate. I will be using the online software next tax season.
Date published: 2021-02-18
Rated 5 out of 5 by from Better Than Expected! Soooo, true story. Did turbo tax in the past on my own, but this year I decided to purchase the full service program and maaaannn, let me tell you. It felt so good to know I was in constant communication with someone who had the experience under her belt. If you get Sherron, just know you're in good hands!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax was Great Was alittle confusing at first but finally got it. Thanks TurboTax
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is awesome It was easy to fill out my forms online. The questions were easy to follow.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15036
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TT rules! I like that it helps me understand everything. And the help boxes are super useful.
Date published: 2021-02-18
Rated 2 out of 5 by from Easy to use but bad experience with assistant I've used turbotax for years without issue. This year I needed help and reached out to an assistant. Not a good experience. I hope you record and listen to the call. I think I got the right help but not sure... I left the call more confused then when I started. Not sure I'm coming back to turbotax next year. Accent was too much of a language barrier.
Date published: 2021-02-18
Rated 4 out of 5 by from It's good but don't assume it's free It's good for what it is but don't get caught up thinking it's free. Unless you have the most basic tax returns it's going to cost you more money. The $40 processing fee associated with paying for turbotax out of your federal return is absolutely ridiculous. There is no reason for that to cost that much, especially considering if the user is already paying for a upgraded version of turbotax. Pay with a credit card, and don't pay more into turbotax than what it already costs.
Date published: 2021-02-18
Rated 5 out of 5 by from It was super easy to use It was super easy to use and it was also super convenient
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is easy to use. I have used Turbo Tax for many years and have been very happy with the service.
Date published: 2021-02-18
Rated 4 out of 5 by from Not Bad It was solid, alot of details. Yet helpful. Would recommend.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Great 1st Experience It was pretty easy to navigate. I will be using the online software next tax season.
Date published: 2021-02-18
Rated 5 out of 5 by from Better Than Expected! Soooo, true story. Did turbo tax in the past on my own, but this year I decided to purchase the full service program and maaaannn, let me tell you. It felt so good to know I was in constant communication with someone who had the experience under her belt. If you get Sherron, just know you're in good hands!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax was Great Was alittle confusing at first but finally got it. Thanks TurboTax
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is awesome It was easy to fill out my forms online. The questions were easy to follow.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15036