TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Problems I have used turbo tax for years. This year, I have had problem after problem. Even though I used live premier, it has been practically impossible to get live help or support. The 2 live experts were fantastic. But other than that, I have been unable to get so reach anyone to help me with very simple problems. On top of that, I was overcharged and I haven't been able to reach support to remedy this situation. I don't know if I will ever use turbo tax again unless I can be sure these problems have been fixed
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo tax is awesome Everything was easy and fast to do. I definitely will be using them next year
Date published: 2021-02-12
Rated 4 out of 5 by from TurboTax Review I usually like using Turbo Tax and find the system easy to navigate considering I do not have complicated taxes. Today I utilized the Live Expert and did not have a positive experience. He took over 15 minutes to respond to my question, gave me an extremely vague response ("the system is putting that because of the information you put in") and when I tried to ask what specific information he signed off. He did not say goodbye or ask if he could help further. I was extremely disappointed in the customer service I received.
Date published: 2021-02-12
Rated 5 out of 5 by from TurboTax is great! Every year TurboTax helps me file my taxes easily! Even if I need to amend something, they are life-savers!
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo Tax is so easy to use I had to access the live chat feature. Virginia was the one that assisted me and she was very helpful.
Date published: 2021-02-12
Rated 5 out of 5 by from Great and easy Great and easy......I love using TurboTax it makes tac season a brease
Date published: 2021-02-12
Rated 5 out of 5 by from Amazing service It is an amazing, and needed service and very well designed.
Date published: 2021-02-12
Rated 5 out of 5 by from AWSOME I HAVE USED TURBO TAX MANY YEARS AND AM SATISFIED AND STILL CONTINUE TO USE
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo I was guided on how to enter, file my return, I was notified when the return was rejected
Date published: 2021-02-12
Rated 5 out of 5 by from awesome to work wth i love super easy to work with and achieve great effort to get all credits
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 15036
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Problems I have used turbo tax for years. This year, I have had problem after problem. Even though I used live premier, it has been practically impossible to get live help or support. The 2 live experts were fantastic. But other than that, I have been unable to get so reach anyone to help me with very simple problems. On top of that, I was overcharged and I haven't been able to reach support to remedy this situation. I don't know if I will ever use turbo tax again unless I can be sure these problems have been fixed
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo tax is awesome Everything was easy and fast to do. I definitely will be using them next year
Date published: 2021-02-12
Rated 4 out of 5 by from TurboTax Review I usually like using Turbo Tax and find the system easy to navigate considering I do not have complicated taxes. Today I utilized the Live Expert and did not have a positive experience. He took over 15 minutes to respond to my question, gave me an extremely vague response ("the system is putting that because of the information you put in") and when I tried to ask what specific information he signed off. He did not say goodbye or ask if he could help further. I was extremely disappointed in the customer service I received.
Date published: 2021-02-12
Rated 5 out of 5 by from TurboTax is great! Every year TurboTax helps me file my taxes easily! Even if I need to amend something, they are life-savers!
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo Tax is so easy to use I had to access the live chat feature. Virginia was the one that assisted me and she was very helpful.
Date published: 2021-02-12
Rated 5 out of 5 by from Great and easy Great and easy......I love using TurboTax it makes tac season a brease
Date published: 2021-02-12
Rated 5 out of 5 by from Amazing service It is an amazing, and needed service and very well designed.
Date published: 2021-02-12
Rated 5 out of 5 by from AWSOME I HAVE USED TURBO TAX MANY YEARS AND AM SATISFIED AND STILL CONTINUE TO USE
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo I was guided on how to enter, file my return, I was notified when the return was rejected
Date published: 2021-02-12
Rated 5 out of 5 by from awesome to work wth i love super easy to work with and achieve great effort to get all credits
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 15036