TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Meganisawesome It was easy to use. Having questions answered instantly was very helpful.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is Safe Turbo Tax does go through all scenarios that you can think of. I appreciate the careful steps and the careful checking.
Date published: 2022-02-22
Rated 4 out of 5 by from Good service but a serious glitch The live support was very good. However, I trade options and had hundreds of individual trades it was telling me I had to review each and every one. It took 40 seconds for each one and was still going to take many hours. Fortunately, one of your agents knew how to work around this glitch (one did not), so overall a good experience but you need to do a better job with quality control on the software before releasing it. Also had an issue with my stock option sales. Even though the tax and gains were reported on my W2 the software just added in more income after downloading the 1099 from the brokage. Your live support person did a great job figuring out what to do. Basically had to make the sale and gain net out to zero to avoid the double dip on the income and paying extra tax on income that I did not actually have. This happened to me a few years ago with Turbo Tax and the support was not nearly as good as it is now so I stopped using it. I decided to try it again this year and was surprised this issue still exists.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is cool but taxes SUCK I wanted more money back. *insert sad face* Hopefully 2023 is better.
Date published: 2022-02-22
Rated 2 out of 5 by from Bugs in dependent calculations & prior deductions There are 2 bugs in Turbotax Deluxe. One when going through the Federal Review, the comparison of previous year and current year, same deduction was should in the table. Second when going through Federal Error check, I don't have any dependents nor am I a dependent of anyone as stated in Turbotax personal information interview, but I still need to enter an amount on the Schedule 8812 and Principal Place of Abode and Letter 6419 Information Smart Worksheet for advanced child tax credit.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is Great Very easy and great experts to help you through the steps. Easy to go through each step
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is convienent Able to do my taxes without going anywhere. Thank You.
Date published: 2022-02-22
Rated 5 out of 5 by from very good yes she was very very helpful and detailed easy to follow
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is AWESOME I've used Turbo Tax for the last 4 years and have enjoyed it. It's been very simple to use and if I need assistance, it's available. Thanks so much and keep up the good work.
Date published: 2022-02-22
Rated 5 out of 5 by from turbo Tax was awesome turbo was very understanding doing it by myself would recommend to family and friends r
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14997
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Meganisawesome It was easy to use. Having questions answered instantly was very helpful.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is Safe Turbo Tax does go through all scenarios that you can think of. I appreciate the careful steps and the careful checking.
Date published: 2022-02-22
Rated 4 out of 5 by from Good service but a serious glitch The live support was very good. However, I trade options and had hundreds of individual trades it was telling me I had to review each and every one. It took 40 seconds for each one and was still going to take many hours. Fortunately, one of your agents knew how to work around this glitch (one did not), so overall a good experience but you need to do a better job with quality control on the software before releasing it. Also had an issue with my stock option sales. Even though the tax and gains were reported on my W2 the software just added in more income after downloading the 1099 from the brokage. Your live support person did a great job figuring out what to do. Basically had to make the sale and gain net out to zero to avoid the double dip on the income and paying extra tax on income that I did not actually have. This happened to me a few years ago with Turbo Tax and the support was not nearly as good as it is now so I stopped using it. I decided to try it again this year and was surprised this issue still exists.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is cool but taxes SUCK I wanted more money back. *insert sad face* Hopefully 2023 is better.
Date published: 2022-02-22
Rated 2 out of 5 by from Bugs in dependent calculations & prior deductions There are 2 bugs in Turbotax Deluxe. One when going through the Federal Review, the comparison of previous year and current year, same deduction was should in the table. Second when going through Federal Error check, I don't have any dependents nor am I a dependent of anyone as stated in Turbotax personal information interview, but I still need to enter an amount on the Schedule 8812 and Principal Place of Abode and Letter 6419 Information Smart Worksheet for advanced child tax credit.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is Great Very easy and great experts to help you through the steps. Easy to go through each step
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is convienent Able to do my taxes without going anywhere. Thank You.
Date published: 2022-02-22
Rated 5 out of 5 by from very good yes she was very very helpful and detailed easy to follow
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo Tax is AWESOME I've used Turbo Tax for the last 4 years and have enjoyed it. It's been very simple to use and if I need assistance, it's available. Thanks so much and keep up the good work.
Date published: 2022-02-22
Rated 5 out of 5 by from turbo Tax was awesome turbo was very understanding doing it by myself would recommend to family and friends r
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14997