TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Meganisawesome from
Meganisawesome
It was easy to use. Having questions answered instantly was very helpful.
Date published: 2022-02-22
Rated 5 out of 5 by
Mrs G Thank you TT from
Turbo Tax is Safe
Turbo Tax does go through all scenarios that you can think of. I appreciate the careful steps and the careful checking.
Date published: 2022-02-22
Rated 4 out of 5 by
DPAJR from
Good service but a serious glitch
The live support was very good. However, I trade options and had hundreds of individual trades it was telling me I had to review each and every one. It took 40 seconds for each one and was still going to take many hours. Fortunately, one of your agents knew how to work around this glitch (one did not), so overall a good experience but you need to do a better job with quality control on the software before releasing it. Also had an issue with my stock option sales. Even though the tax and gains were reported on my W2 the software just added in more income after downloading the 1099 from the brokage. Your live support person did a great job figuring out what to do. Basically had to make the sale and gain net out to zero to avoid the double dip on the income and paying extra tax on income that I did not actually have. This happened to me a few years ago with Turbo Tax and the support was not nearly as good as it is now so I stopped using it. I decided to try it again this year and was surprised this issue still exists.
Date published: 2022-02-22
Rated 5 out of 5 by
Ihatetaxes2022 from
Turbo tax is cool but taxes SUCK
I wanted more money back. *insert sad face* Hopefully 2023 is better.
Date published: 2022-02-22
Rated 2 out of 5 by
logan91 from
Bugs in dependent calculations & prior deductions
There are 2 bugs in Turbotax Deluxe. One when going through the Federal Review, the comparison of previous year and current year, same deduction was should in the table. Second when going through Federal Error check, I don't have any dependents nor am I a dependent of anyone as stated in Turbotax personal information interview, but I still need to enter an amount on the Schedule 8812 and Principal Place of Abode and Letter 6419 Information Smart Worksheet for advanced child tax credit.
Date published: 2022-02-22
Rated 5 out of 5 by
Tieku from
Turbo Tax is Great
Very easy and great experts to help you through the steps. Easy to go through each step
Date published: 2022-02-22
Rated 5 out of 5 by
RookieJ from
Turbo Tax is convienent
Able to do my taxes without going anywhere. Thank You.
Date published: 2022-02-22
Rated 5 out of 5 by
jthompson2 from
very good
yes she was very very helpful and detailed easy to follow
Date published: 2022-02-22
Rated 5 out of 5 by
GDWJr from
Turbo Tax is AWESOME
I've used Turbo Tax for the last 4 years and have enjoyed it. It's been very simple to use and if I need assistance, it's available. Thanks so much and keep up the good work.
Date published: 2022-02-22
Rated 5 out of 5 by
Robles68 from
turbo Tax was awesome
turbo was very understanding doing it by myself would recommend to family and friends r
All TurboTax® Offerings Reviews - Page 14997
Date published: 2022-02-22
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Meganisawesome from
Meganisawesome
It was easy to use. Having questions answered instantly was very helpful.
Date published: 2022-02-22
Rated 5 out of 5 by
Mrs G Thank you TT from
Turbo Tax is Safe
Turbo Tax does go through all scenarios that you can think of. I appreciate the careful steps and the careful checking.
Date published: 2022-02-22
Rated 4 out of 5 by
DPAJR from
Good service but a serious glitch
The live support was very good. However, I trade options and had hundreds of individual trades it was telling me I had to review each and every one. It took 40 seconds for each one and was still going to take many hours. Fortunately, one of your agents knew how to work around this glitch (one did not), so overall a good experience but you need to do a better job with quality control on the software before releasing it. Also had an issue with my stock option sales. Even though the tax and gains were reported on my W2 the software just added in more income after downloading the 1099 from the brokage. Your live support person did a great job figuring out what to do. Basically had to make the sale and gain net out to zero to avoid the double dip on the income and paying extra tax on income that I did not actually have. This happened to me a few years ago with Turbo Tax and the support was not nearly as good as it is now so I stopped using it. I decided to try it again this year and was surprised this issue still exists.
Date published: 2022-02-22
Rated 5 out of 5 by
Ihatetaxes2022 from
Turbo tax is cool but taxes SUCK
I wanted more money back. *insert sad face* Hopefully 2023 is better.
Date published: 2022-02-22
Rated 2 out of 5 by
logan91 from
Bugs in dependent calculations & prior deductions
There are 2 bugs in Turbotax Deluxe. One when going through the Federal Review, the comparison of previous year and current year, same deduction was should in the table. Second when going through Federal Error check, I don't have any dependents nor am I a dependent of anyone as stated in Turbotax personal information interview, but I still need to enter an amount on the Schedule 8812 and Principal Place of Abode and Letter 6419 Information Smart Worksheet for advanced child tax credit.
Date published: 2022-02-22
Rated 5 out of 5 by
Tieku from
Turbo Tax is Great
Very easy and great experts to help you through the steps. Easy to go through each step
Date published: 2022-02-22
Rated 5 out of 5 by
RookieJ from
Turbo Tax is convienent
Able to do my taxes without going anywhere. Thank You.
Date published: 2022-02-22
Rated 5 out of 5 by
jthompson2 from
very good
yes she was very very helpful and detailed easy to follow
Date published: 2022-02-22
Rated 5 out of 5 by
GDWJr from
Turbo Tax is AWESOME
I've used Turbo Tax for the last 4 years and have enjoyed it. It's been very simple to use and if I need assistance, it's available. Thanks so much and keep up the good work.
Date published: 2022-02-22
Rated 5 out of 5 by
Robles68 from
turbo Tax was awesome
turbo was very understanding doing it by myself would recommend to family and friends r
All TurboTax® Offerings Reviews - Page 14997
Date published: 2022-02-22