TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from I too think TurboTax is awesome Very helpful I had a lot of question due to being disabled
Date published: 2021-02-18
Rated 1 out of 5 by from Forced pay Turbotax forced me to pay a deluxe fee in order to file. There was nothing I could do due to something only requiring deluxe to file which makes no sense because everyone else with that was able to for free. Turbotax isn't free!
Date published: 2021-02-18
Rated 5 out of 5 by from awesome program first time in 8 years that i used live chat and it was really easy and comforting to be able to converse with someone
Date published: 2021-02-18
Rated 4 out of 5 by from Great but with flaws I always love using turbo tax and its very helpful. This year was frustrating because I had at first opted for assistance but decided against it after receiving help from my mother, there was no option to cancel the assistance and I ended up losing over $200 from fees.
Date published: 2021-02-18
Rated 4 out of 5 by from GLITCHES AND LACK OF ASSISTANCE THIS TAX YEAR 2020 THE HELP BUTTON DID NOT WORK, SOME LIVE ASSIST PERSONS DID NOT KNOW THE ANSWERS, FEES NOT TOLD BEFORE OPTIONS FOR FILING SELECTED; PAGE TO REVIEW DID NOT HAVE A BACK BUTTON (SO HAD TO SELECT WAY NOT SURE OF TO CONTINUE TO FILE....NOT THE BEST TURBO TAX PROGRAM THIS YEAR DUE TO GLITCHES AND LACK OF ASSISTANCE, VIRTUAL AND LIVE; AS WELL AS CPA REVIEW WAS NOT AVAILABLE FOR TOO LONG - MIKE, LIVE EXPERT WAS THE ONLY ONE SEEMINGLY KNOWLEDGE FOR WHICH THE REVIEW BELOW IS APPLICABLE. - MANY MORE QUERIES THIS YEAR AROSE IN PROCESS OF FILING - SOME ISSUES DUE TO AMBIGUOUS TURBO TAX SECTION QUESTIONS
Date published: 2021-02-18
Rated 1 out of 5 by from Horrible Was horrible to try and file federal and state... wanted to mail in state tax and had to pay another $40 to mail it in .... even tho both were done on my first $40. I use to like the app but truly was very frustrating this year for me...
Date published: 2021-02-18
Rated 5 out of 5 by from great service called them for help was a 18 min. wait they call me in 5 min. very helpful
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax works. Good experience. I would use turbo tax again, it was a very simple process.
Date published: 2021-02-18
Rated 5 out of 5 by from the experts were very help full in all questions The tax experts were great on the phone. the online was not as help full. I was very pleased with their services.
Date published: 2021-02-18
Rated 4 out of 5 by from Good Program Difficulty in Making CC Payment Program has worked good for me for many years. But as usual the program freezes up after making a credit card payment and you need to close down and restart....frustrating and it happens every year. Some developer needs to get their act together.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14967
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I too think TurboTax is awesome Very helpful I had a lot of question due to being disabled
Date published: 2021-02-18
Rated 1 out of 5 by from Forced pay Turbotax forced me to pay a deluxe fee in order to file. There was nothing I could do due to something only requiring deluxe to file which makes no sense because everyone else with that was able to for free. Turbotax isn't free!
Date published: 2021-02-18
Rated 5 out of 5 by from awesome program first time in 8 years that i used live chat and it was really easy and comforting to be able to converse with someone
Date published: 2021-02-18
Rated 4 out of 5 by from Great but with flaws I always love using turbo tax and its very helpful. This year was frustrating because I had at first opted for assistance but decided against it after receiving help from my mother, there was no option to cancel the assistance and I ended up losing over $200 from fees.
Date published: 2021-02-18
Rated 4 out of 5 by from GLITCHES AND LACK OF ASSISTANCE THIS TAX YEAR 2020 THE HELP BUTTON DID NOT WORK, SOME LIVE ASSIST PERSONS DID NOT KNOW THE ANSWERS, FEES NOT TOLD BEFORE OPTIONS FOR FILING SELECTED; PAGE TO REVIEW DID NOT HAVE A BACK BUTTON (SO HAD TO SELECT WAY NOT SURE OF TO CONTINUE TO FILE....NOT THE BEST TURBO TAX PROGRAM THIS YEAR DUE TO GLITCHES AND LACK OF ASSISTANCE, VIRTUAL AND LIVE; AS WELL AS CPA REVIEW WAS NOT AVAILABLE FOR TOO LONG - MIKE, LIVE EXPERT WAS THE ONLY ONE SEEMINGLY KNOWLEDGE FOR WHICH THE REVIEW BELOW IS APPLICABLE. - MANY MORE QUERIES THIS YEAR AROSE IN PROCESS OF FILING - SOME ISSUES DUE TO AMBIGUOUS TURBO TAX SECTION QUESTIONS
Date published: 2021-02-18
Rated 1 out of 5 by from Horrible Was horrible to try and file federal and state... wanted to mail in state tax and had to pay another $40 to mail it in .... even tho both were done on my first $40. I use to like the app but truly was very frustrating this year for me...
Date published: 2021-02-18
Rated 5 out of 5 by from great service called them for help was a 18 min. wait they call me in 5 min. very helpful
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax works. Good experience. I would use turbo tax again, it was a very simple process.
Date published: 2021-02-18
Rated 5 out of 5 by from the experts were very help full in all questions The tax experts were great on the phone. the online was not as help full. I was very pleased with their services.
Date published: 2021-02-18
Rated 4 out of 5 by from Good Program Difficulty in Making CC Payment Program has worked good for me for many years. But as usual the program freezes up after making a credit card payment and you need to close down and restart....frustrating and it happens every year. Some developer needs to get their act together.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14967