TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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America’s #1 tax prep provider.

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Rated 1 out of 5 by from Got swindled into Turbo Tax Live Premier Due to a glitch on Turbo Tax's website, my HSA contribution amount was getting flagged and I could not figure out why. I understand the limits of what I can contribute and I did not overcontribute. After trying to figure out what to do for 30 minutes or so, I decided I would try the Live Help option via Turbo Tax to consult with an expert. The consultant was anything but an expert. She was extremely slow to respond to any of the questions I asked her and she brought zero new information to the table. She repeated at nauseum the contribution limit, which I already knew. She did not know how to help me and she never assisted me with the problem. It was a waste of time and cost me $179 for the upgraded service. I'm still upset thinking about it.
Date published: 2022-02-22
Rated 3 out of 5 by from there did ok it was for the most part easy going self explanatory to the point where i needed help my tax professional dident know much about my state return i was working on she tryed her best but i ended up having to call the state office for help kinda sucks to spend money to do my taxes and end up doing the work i was hoping to get
Date published: 2022-02-22
Rated 5 out of 5 by from Fast and Easy to Use The entire program and well thought out and easy to use
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is amazing So is and also cheap to protect you and your identity thank you
Date published: 2022-02-22
Rated 5 out of 5 by from Excellent program The way the program guides you though each step make it EASY doing you taxes. I have used this program (TurboTax) for many year.
Date published: 2022-02-22
Rated 4 out of 5 by from Awesome Hard getting ahold of a live person. TURBO tax was not able to resolve the first three tines. Then I talked to a live representative who help me complete taxes. Unexpected cost. The charge was quite high.
Date published: 2022-02-22
Rated 5 out of 5 by from awsome It was a great experience and very very easy to use,
Date published: 2022-02-22
Rated 5 out of 5 by from Awesome It was easy to navigate all of the tabs and sections.
Date published: 2022-02-22
Rated 5 out of 5 by from Outstanding Very pleased will for sure use it again. Please keep up the great job.
Date published: 2022-02-22
Rated 3 out of 5 by from Too Expensive and sometimes complicated I had to enter my college information into my taxes and for that I was charged $119 plus $49 for state taxes due to having to file deluxe now. That is a lot of money to me that I did not have and had to pay upfront or it would be an extra $39 to deduct the fees from my refund. My refund also lowered by a lot when I added my college information which just makes no sense. This is so unfortunate and sad I had to pay so much to file my taxes (including a $10 fee for filing!). The live agents that assisted me were very nice and helpful which is why this review is getting 3 stars (they get 5 though).
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14895
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Got swindled into Turbo Tax Live Premier Due to a glitch on Turbo Tax's website, my HSA contribution amount was getting flagged and I could not figure out why. I understand the limits of what I can contribute and I did not overcontribute. After trying to figure out what to do for 30 minutes or so, I decided I would try the Live Help option via Turbo Tax to consult with an expert. The consultant was anything but an expert. She was extremely slow to respond to any of the questions I asked her and she brought zero new information to the table. She repeated at nauseum the contribution limit, which I already knew. She did not know how to help me and she never assisted me with the problem. It was a waste of time and cost me $179 for the upgraded service. I'm still upset thinking about it.
Date published: 2022-02-22
Rated 3 out of 5 by from there did ok it was for the most part easy going self explanatory to the point where i needed help my tax professional dident know much about my state return i was working on she tryed her best but i ended up having to call the state office for help kinda sucks to spend money to do my taxes and end up doing the work i was hoping to get
Date published: 2022-02-22
Rated 5 out of 5 by from Fast and Easy to Use The entire program and well thought out and easy to use
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is amazing So is and also cheap to protect you and your identity thank you
Date published: 2022-02-22
Rated 5 out of 5 by from Excellent program The way the program guides you though each step make it EASY doing you taxes. I have used this program (TurboTax) for many year.
Date published: 2022-02-22
Rated 4 out of 5 by from Awesome Hard getting ahold of a live person. TURBO tax was not able to resolve the first three tines. Then I talked to a live representative who help me complete taxes. Unexpected cost. The charge was quite high.
Date published: 2022-02-22
Rated 5 out of 5 by from awsome It was a great experience and very very easy to use,
Date published: 2022-02-22
Rated 5 out of 5 by from Awesome It was easy to navigate all of the tabs and sections.
Date published: 2022-02-22
Rated 5 out of 5 by from Outstanding Very pleased will for sure use it again. Please keep up the great job.
Date published: 2022-02-22
Rated 3 out of 5 by from Too Expensive and sometimes complicated I had to enter my college information into my taxes and for that I was charged $119 plus $49 for state taxes due to having to file deluxe now. That is a lot of money to me that I did not have and had to pay upfront or it would be an extra $39 to deduct the fees from my refund. My refund also lowered by a lot when I added my college information which just makes no sense. This is so unfortunate and sad I had to pay so much to file my taxes (including a $10 fee for filing!). The live agents that assisted me were very nice and helpful which is why this review is getting 3 stars (they get 5 though).
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14895