TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from I love TurboTax I had an issue and signed up for a call. A representative called me in a timely manner and was very helpful.
Date published: 2021-02-18
Rated 5 out of 5 by from Best decision we've ever made! We've been using Turbo Tax for a long time and it was the best decision we've ever made. TT makes doing taxes easy, fun and informative. Like they always say, they love untangling taxes! I know that there are other tax preparation software out there now that's probably cheaper than TT, but at $40+tax, you can't really beat that. Definitely cheaper than having to go to a CPA or one of the tax preparation companies out there.
Date published: 2021-02-18
Rated 4 out of 5 by from Trouble with filing MA State Tax using Turbotax An error was evident when trying to complete the filing of my MA state tax return for 2020. A 1099-R for the MA State Retirement Board has the income as non-taxable for the MA state tax. The final REVIEW on TurboTax kept showing an error message not allowing the filing to complete. On Wednesday 2/17/20 I worked with two Turbotax specialists via telephone to try to solve the issue. I allowed both specialists remote access to my computer and account. Despite being both polite, and knowledgeable they were unsuccessful in helping me to solve the issue. I was put on hold multiple times while they consulted with supervisors. The first call ended up being cutoff and I did not receive a call back. The second time I spoke with a Turbotax specialist I was told that she and her supervisor could not "fix" the problem and I was given the number 1-800-446-8848 to call to speak with a "TAX Specialist". They were asking for my TurboTAX Support ID #. I was not given a TurboTax support ID number by either support specialist I talked to. This led me to further frustration. After all that, I tried to again go through all the steps again, and this time the Federal and MA State tax was successfully filed on 2/18/21. Not sure if a technical "fix" was put into the system overnight? Bottom line, I hope the TurboTax 2021 system includes a smoother "fix" for this MA state 1099-R (Non-Taxable) issue! Thank you for listening to this recommendation/complaint. The specialists did list "notes" regarding this issue on my account if you choose to follow-up.
Date published: 2021-02-18
Rated 5 out of 5 by from Great Software Tool softeware very useful and helpful especially for someone to new to tax filing
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is great Very easy and helpful should have used it before not changing again
Date published: 2021-02-18
Rated 5 out of 5 by from Great! Great, Turbotax is easy for me. I want to protect my Privacy.
Date published: 2021-02-18
Rated 5 out of 5 by from Great service I love this service. This is my second year using it.
Date published: 2021-02-18
Rated 5 out of 5 by from turbo tax is easy! I told my brothers that they have to wuse this site and ti's free.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax Is Very Easy They have it so it's very easy to follow. They make filing your own taxes very easy.
Date published: 2021-02-18
Rated 5 out of 5 by from Love Turbo Tax I have been using this program for years. I would not go anywhere else.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14860
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love TurboTax I had an issue and signed up for a call. A representative called me in a timely manner and was very helpful.
Date published: 2021-02-18
Rated 5 out of 5 by from Best decision we've ever made! We've been using Turbo Tax for a long time and it was the best decision we've ever made. TT makes doing taxes easy, fun and informative. Like they always say, they love untangling taxes! I know that there are other tax preparation software out there now that's probably cheaper than TT, but at $40+tax, you can't really beat that. Definitely cheaper than having to go to a CPA or one of the tax preparation companies out there.
Date published: 2021-02-18
Rated 4 out of 5 by from Trouble with filing MA State Tax using Turbotax An error was evident when trying to complete the filing of my MA state tax return for 2020. A 1099-R for the MA State Retirement Board has the income as non-taxable for the MA state tax. The final REVIEW on TurboTax kept showing an error message not allowing the filing to complete. On Wednesday 2/17/20 I worked with two Turbotax specialists via telephone to try to solve the issue. I allowed both specialists remote access to my computer and account. Despite being both polite, and knowledgeable they were unsuccessful in helping me to solve the issue. I was put on hold multiple times while they consulted with supervisors. The first call ended up being cutoff and I did not receive a call back. The second time I spoke with a Turbotax specialist I was told that she and her supervisor could not "fix" the problem and I was given the number 1-800-446-8848 to call to speak with a "TAX Specialist". They were asking for my TurboTAX Support ID #. I was not given a TurboTax support ID number by either support specialist I talked to. This led me to further frustration. After all that, I tried to again go through all the steps again, and this time the Federal and MA State tax was successfully filed on 2/18/21. Not sure if a technical "fix" was put into the system overnight? Bottom line, I hope the TurboTax 2021 system includes a smoother "fix" for this MA state 1099-R (Non-Taxable) issue! Thank you for listening to this recommendation/complaint. The specialists did list "notes" regarding this issue on my account if you choose to follow-up.
Date published: 2021-02-18
Rated 5 out of 5 by from Great Software Tool softeware very useful and helpful especially for someone to new to tax filing
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is great Very easy and helpful should have used it before not changing again
Date published: 2021-02-18
Rated 5 out of 5 by from Great! Great, Turbotax is easy for me. I want to protect my Privacy.
Date published: 2021-02-18
Rated 5 out of 5 by from Great service I love this service. This is my second year using it.
Date published: 2021-02-18
Rated 5 out of 5 by from turbo tax is easy! I told my brothers that they have to wuse this site and ti's free.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax Is Very Easy They have it so it's very easy to follow. They make filing your own taxes very easy.
Date published: 2021-02-18
Rated 5 out of 5 by from Love Turbo Tax I have been using this program for years. I would not go anywhere else.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14860