TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Good Experience I've used TurboTax for a number of years. It's very easy to follow their instructions and proceed through the forms. Their On-line help is excellent. I highly recommend them.
Date published: 2021-02-18
Rated 5 out of 5 by from great help Joann helped and was wonderful! very easy to use would use again.
Date published: 2021-02-18
Rated 2 out of 5 by from Turbo Tax is easy, but frustrating. This is my 2nd year using turbo tax. They are very easy to use and i am a very understanding and laid back person. However, your free service isn't really free. You have to pay $40 just for state. Then you have any extra stuff, like your in school or you have school loans, you have to upgrade which is another $40. And then if you want to use your Return to pay those fees you have to pay ANOTHER $40. That is RIDICULOUS. Not to mention, it took a month for me to get my second stimulus due to glitch and when i filed this year there was another glitch that wouldn't let me e-file, then a THIRD glitch that wouldn't take my card info. Your service is too expensive and full of glitches.
Date published: 2021-02-18
Rated 5 out of 5 by from Gets easier each year! I have used TurboTax for more than ten years, and the user interface keeps getting better and better. I did have one question and got a prompt solution using the "Live Chat" feature. If you do owe taxes, it's simple to set up a electronic payment from your bank account.
Date published: 2021-02-18
Rated 5 out of 5 by from Does it All For Ya I really love how it takes you from page to page, inputting info from the W-2's is a plus & the e-filing is the best offer. I don't like the charge of $120 that it charged at the end.
Date published: 2021-02-18
Rated 1 out of 5 by from 40 Dollar Fee its a business doesn't mean I have to like it. I paid.
Date published: 2021-02-18
Rated 5 out of 5 by from Great It was a great help to have someone real to assist.
Date published: 2021-02-18
Rated 3 out of 5 by from Not so easy Was ok but had trouble navigating this year All worked out so ok
Date published: 2021-02-18
Rated 5 out of 5 by from Sweet Easy to use, directions are easy for me to understand
Date published: 2021-02-18
Rated 5 out of 5 by from amaizing and fast fast and good this is the first time ive ever done my taxes myself
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14499
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Good Experience I've used TurboTax for a number of years. It's very easy to follow their instructions and proceed through the forms. Their On-line help is excellent. I highly recommend them.
Date published: 2021-02-18
Rated 5 out of 5 by from great help Joann helped and was wonderful! very easy to use would use again.
Date published: 2021-02-18
Rated 2 out of 5 by from Turbo Tax is easy, but frustrating. This is my 2nd year using turbo tax. They are very easy to use and i am a very understanding and laid back person. However, your free service isn't really free. You have to pay $40 just for state. Then you have any extra stuff, like your in school or you have school loans, you have to upgrade which is another $40. And then if you want to use your Return to pay those fees you have to pay ANOTHER $40. That is RIDICULOUS. Not to mention, it took a month for me to get my second stimulus due to glitch and when i filed this year there was another glitch that wouldn't let me e-file, then a THIRD glitch that wouldn't take my card info. Your service is too expensive and full of glitches.
Date published: 2021-02-18
Rated 5 out of 5 by from Gets easier each year! I have used TurboTax for more than ten years, and the user interface keeps getting better and better. I did have one question and got a prompt solution using the "Live Chat" feature. If you do owe taxes, it's simple to set up a electronic payment from your bank account.
Date published: 2021-02-18
Rated 5 out of 5 by from Does it All For Ya I really love how it takes you from page to page, inputting info from the W-2's is a plus & the e-filing is the best offer. I don't like the charge of $120 that it charged at the end.
Date published: 2021-02-18
Rated 1 out of 5 by from 40 Dollar Fee its a business doesn't mean I have to like it. I paid.
Date published: 2021-02-18
Rated 5 out of 5 by from Great It was a great help to have someone real to assist.
Date published: 2021-02-18
Rated 3 out of 5 by from Not so easy Was ok but had trouble navigating this year All worked out so ok
Date published: 2021-02-18
Rated 5 out of 5 by from Sweet Easy to use, directions are easy for me to understand
Date published: 2021-02-18
Rated 5 out of 5 by from amaizing and fast fast and good this is the first time ive ever done my taxes myself
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14499