TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Always use Turbotax I always use Turbotax and every year it is quick easy and painless. I can always choose to do it all by myself or at any time in the process get help from an agent and the fees for that are very affordable. I love TurboTax
Date published: 2023-02-14
Rated 3 out of 5 by from Turbo Tax good, could be better Third year of using Turbo Tax, this year was a little more frustrating. I liked how it imported information from last year. However, there were some changes in the type of work I did last year that were difficult to change in Turbo Tax. Going through the itemized deductions could have been quicker as I had to click on each item to enter information. One problematic area was a deduction I did not need so I entered "0." This caused a problem for the program because it wanted a the box left blank. However, the error message would not let me make the change and I had to go into the form to delete the "0." I also had a problem setting up an Intuit account, which I was never allowed to do. I was locked out, supposedly for 15 minutes. But when I went back the next morning, 10 hours latter, the error message had not changed. I had to continue as a guest to complete a transaction. In summary, I like Turbo Tax, but there are still "bugs" in the system.
Date published: 2023-02-14
Rated 5 out of 5 by from Awsome and fast From customer service over the phone to using the app everything smooth sailing
Date published: 2023-02-14
Rated 5 out of 5 by from Tubo tax👍🏻 Awesome great terrific good luck with your taxes amen
Date published: 2023-02-14
Rated 5 out of 5 by from Helpful Assistant made sure I had all the necessary docs. Live expert was very friendly
Date published: 2023-02-14
Rated 4 out of 5 by from Love turbotax Tedious but worth it and simple to follow but it’s easy and will be using it from now on.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo Tax is the Best I love how the live expert help is included. The Turbo Tax system itself is great, it make filing taxes easy and fun. and it also teaches the ones that don't know how to file, how to file. love it and yes I will highly recommend Turbo Tax to everyone I know.
Date published: 2023-02-14
Rated 5 out of 5 by from Excellent program, never had an issue. (KOW) I've done our taxes for the past 8 years with this software and I think it's a super easy and painless process.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo Tax is amazing Always a wonderful experience working with TurboTax.
Date published: 2023-02-14
Rated 2 out of 5 by from Was charged twice, last time I use Turbotax Turbo Tax has charged me their "Upgrade" for $39 twice, now I would understand the upgrade for $39 may have really been required for this year was a complicated filing, but why was I charged twice for this service. Once was for "Federal filing" and Electronic filing. Something along the lines for this.
Date published: 2023-02-14
All TurboTax® Offerings Reviews - Page 13991
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always use Turbotax I always use Turbotax and every year it is quick easy and painless. I can always choose to do it all by myself or at any time in the process get help from an agent and the fees for that are very affordable. I love TurboTax
Date published: 2023-02-14
Rated 3 out of 5 by from Turbo Tax good, could be better Third year of using Turbo Tax, this year was a little more frustrating. I liked how it imported information from last year. However, there were some changes in the type of work I did last year that were difficult to change in Turbo Tax. Going through the itemized deductions could have been quicker as I had to click on each item to enter information. One problematic area was a deduction I did not need so I entered "0." This caused a problem for the program because it wanted a the box left blank. However, the error message would not let me make the change and I had to go into the form to delete the "0." I also had a problem setting up an Intuit account, which I was never allowed to do. I was locked out, supposedly for 15 minutes. But when I went back the next morning, 10 hours latter, the error message had not changed. I had to continue as a guest to complete a transaction. In summary, I like Turbo Tax, but there are still "bugs" in the system.
Date published: 2023-02-14
Rated 5 out of 5 by from Awsome and fast From customer service over the phone to using the app everything smooth sailing
Date published: 2023-02-14
Rated 5 out of 5 by from Tubo tax👍🏻 Awesome great terrific good luck with your taxes amen
Date published: 2023-02-14
Rated 5 out of 5 by from Helpful Assistant made sure I had all the necessary docs. Live expert was very friendly
Date published: 2023-02-14
Rated 4 out of 5 by from Love turbotax Tedious but worth it and simple to follow but it’s easy and will be using it from now on.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo Tax is the Best I love how the live expert help is included. The Turbo Tax system itself is great, it make filing taxes easy and fun. and it also teaches the ones that don't know how to file, how to file. love it and yes I will highly recommend Turbo Tax to everyone I know.
Date published: 2023-02-14
Rated 5 out of 5 by from Excellent program, never had an issue. (KOW) I've done our taxes for the past 8 years with this software and I think it's a super easy and painless process.
Date published: 2023-02-14
Rated 5 out of 5 by from Turbo Tax is amazing Always a wonderful experience working with TurboTax.
Date published: 2023-02-14
Rated 2 out of 5 by from Was charged twice, last time I use Turbotax Turbo Tax has charged me their "Upgrade" for $39 twice, now I would understand the upgrade for $39 may have really been required for this year was a complicated filing, but why was I charged twice for this service. Once was for "Federal filing" and Electronic filing. Something along the lines for this.
Date published: 2023-02-14
All TurboTax® Offerings Reviews - Page 13991