TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281629 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Still - Extremely easy to use!!!!!!! Been using it for years, and it seems to get easier and quicker
Date published: 2021-02-20
Rated 4 out of 5 by from Good overall Some of the box numbers did not match. Mismatches caused confusion.
Date published: 2021-02-20
Rated 3 out of 5 by from Your help system suck All I wanted was to pay $20 for the state tax potion. This was an exercise in perseverance and frustration. It is totally not user friendly. I had to create a whole new account.
Date published: 2021-02-20
Rated 5 out of 5 by from Great Experience! I love using Turbo Tax! Last year was my first year to use it and it was so simple! This year used again and just as simple!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is awesome I use Turbo tax every year get great refunds love the expertise
Date published: 2021-02-20
Rated 1 out of 5 by from Not worth the money Still leaves too many unanswered questions, even after researching on their site.
Date published: 2021-02-20
Rated 5 out of 5 by from TURBO TAX I didn't talk to expert but doing it online was very fast and easy to understand great job with that part
Date published: 2021-02-20
Rated 4 out of 5 by from Early season glitches, but still love it! This year there were a few software glitches. One didn't allow me to upgrade from the basic Premier - I'd originally signed up for Max, so it saved me $, but feels weird not to have the extra coverage. I also had one AMAZING tax/tech support experience from 'Mi'. Think I'm spelling it wrong, & it's a shortened version of her unique name, but I never received a review request for my last 2 calls, & she was so exceptional, she deserves recognition. This woman has a brain I can only dream of. She's processing as she listens, like a simultaneous translator, & cuts right to the heart of the issue. I was absolutely wowed, & have been kicking myself for not finding a way to contact her directly in the future. It takes me less than 3hrs to enter my info, but another 6 or 7 in hold time & fighting with the glitches. She'd cut through that in minutes.
Date published: 2021-02-20
Rated 5 out of 5 by from so easy! Using turbotax is SO easy. They walk you through everything and make it as simple as possible. Love it.
Date published: 2021-02-20
Rated 5 out of 5 by from The support team is amazing! I had several questions about filing my returns. I became a Turbo Tax Live Premier customer and just reached out to talk to an expert. Within five minutes I was talking to a very patient expert and she resolved all my issues quickly! Thanks Sherri! Thanks TurboTax!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13947
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Still - Extremely easy to use!!!!!!! Been using it for years, and it seems to get easier and quicker
Date published: 2021-02-20
Rated 4 out of 5 by from Good overall Some of the box numbers did not match. Mismatches caused confusion.
Date published: 2021-02-20
Rated 3 out of 5 by from Your help system suck All I wanted was to pay $20 for the state tax potion. This was an exercise in perseverance and frustration. It is totally not user friendly. I had to create a whole new account.
Date published: 2021-02-20
Rated 5 out of 5 by from Great Experience! I love using Turbo Tax! Last year was my first year to use it and it was so simple! This year used again and just as simple!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is awesome I use Turbo tax every year get great refunds love the expertise
Date published: 2021-02-20
Rated 1 out of 5 by from Not worth the money Still leaves too many unanswered questions, even after researching on their site.
Date published: 2021-02-20
Rated 5 out of 5 by from TURBO TAX I didn't talk to expert but doing it online was very fast and easy to understand great job with that part
Date published: 2021-02-20
Rated 4 out of 5 by from Early season glitches, but still love it! This year there were a few software glitches. One didn't allow me to upgrade from the basic Premier - I'd originally signed up for Max, so it saved me $, but feels weird not to have the extra coverage. I also had one AMAZING tax/tech support experience from 'Mi'. Think I'm spelling it wrong, & it's a shortened version of her unique name, but I never received a review request for my last 2 calls, & she was so exceptional, she deserves recognition. This woman has a brain I can only dream of. She's processing as she listens, like a simultaneous translator, & cuts right to the heart of the issue. I was absolutely wowed, & have been kicking myself for not finding a way to contact her directly in the future. It takes me less than 3hrs to enter my info, but another 6 or 7 in hold time & fighting with the glitches. She'd cut through that in minutes.
Date published: 2021-02-20
Rated 5 out of 5 by from so easy! Using turbotax is SO easy. They walk you through everything and make it as simple as possible. Love it.
Date published: 2021-02-20
Rated 5 out of 5 by from The support team is amazing! I had several questions about filing my returns. I became a Turbo Tax Live Premier customer and just reached out to talk to an expert. Within five minutes I was talking to a very patient expert and she resolved all my issues quickly! Thanks Sherri! Thanks TurboTax!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13947