TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from SHE WAS GREAT jessica was fun and helpful. and helped explain all the smarty pants stuff i never could understand
Date published: 2021-02-20
Rated 5 out of 5 by from Gave the extra help I needed! I scheduled a call back appointment and Stephen was wonderful!
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use Easy to use...............................................................
Date published: 2021-02-20
Rated 4 out of 5 by from Very helpful Frist time using Turbo tax for my mother's tax return. Previously was done by accountant but situation is simpler now so I figured I could do it. Overall, was a great experience but found one mistake in how it dealt with annuity. Was able to go back and fix before filing so all good. Everything else worked great. Would definitely do it again.
Date published: 2021-02-20
Rated 3 out of 5 by from Rounding issues with imported forms It was good except for how the software handles values less than $1. Specifically, imported forms with some boxes containing values less than $1 are not handled correctly. The user should be notified that these values s/b rounded or removed. They're currently not handled 'till review where you're not allowed to manually adjust. Bad user experience.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Experience! TurboTax guided us through every step with ease. Having Misty, our TurboTax expert, on the phone while we stepped through was a huge help.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Couldn't have done it without you guys. Keep up the good work.
Date published: 2021-02-20
Rated 2 out of 5 by from Too much ambiguity with the pricing. It really needs to be straightened out with letting the customer know how much each product is and not trying to be sneaky.
Date published: 2021-02-20
Rated 5 out of 5 by from Great Product Easy to use, informative, and comprehensive. Way to go.
Date published: 2021-02-20
Rated 2 out of 5 by from Your ok it was said that the fee. To upgrade was a one time fee. Why do you get charged twice for one upgrade? They asked to charge me $40. So how does the end price end up being $120. Ridiculous
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13886
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from SHE WAS GREAT jessica was fun and helpful. and helped explain all the smarty pants stuff i never could understand
Date published: 2021-02-20
Rated 5 out of 5 by from Gave the extra help I needed! I scheduled a call back appointment and Stephen was wonderful!
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use Easy to use...............................................................
Date published: 2021-02-20
Rated 4 out of 5 by from Very helpful Frist time using Turbo tax for my mother's tax return. Previously was done by accountant but situation is simpler now so I figured I could do it. Overall, was a great experience but found one mistake in how it dealt with annuity. Was able to go back and fix before filing so all good. Everything else worked great. Would definitely do it again.
Date published: 2021-02-20
Rated 3 out of 5 by from Rounding issues with imported forms It was good except for how the software handles values less than $1. Specifically, imported forms with some boxes containing values less than $1 are not handled correctly. The user should be notified that these values s/b rounded or removed. They're currently not handled 'till review where you're not allowed to manually adjust. Bad user experience.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Experience! TurboTax guided us through every step with ease. Having Misty, our TurboTax expert, on the phone while we stepped through was a huge help.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome Couldn't have done it without you guys. Keep up the good work.
Date published: 2021-02-20
Rated 2 out of 5 by from Too much ambiguity with the pricing. It really needs to be straightened out with letting the customer know how much each product is and not trying to be sneaky.
Date published: 2021-02-20
Rated 5 out of 5 by from Great Product Easy to use, informative, and comprehensive. Way to go.
Date published: 2021-02-20
Rated 2 out of 5 by from Your ok it was said that the fee. To upgrade was a one time fee. Why do you get charged twice for one upgrade? They asked to charge me $40. So how does the end price end up being $120. Ridiculous
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13886