TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from awesome experience Much easier than last year. explanations well worded.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great!! It's easy to navigate through and the it answers any questions you may have.
Date published: 2021-02-20
Rated 5 out of 5 by from Inexperienced Tax Filer Never used a computer before or filed my own tax return but Turbo Tx made it easy and simple to file
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is great! They are very helpful, and it's very easy to file it basically walks you thru you're efiling! Shout out to support Paige C. Was very helpful over the phone. Thank you!
Date published: 2021-02-20
Rated 5 out of 5 by from A Phone Number Would be Nice Either I am getting better at it or Turbo Tax is getting better at making things easier. I had no problem with the software this year, except I didn't see where I could override the depreciation schedule that was provided for me on the sale of Real property.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use and quick and reliable AWESOME!!! It navigation was so easy to use and helpful tips along the the way. Will definitely use again. Loved it!
Date published: 2021-02-20
Rated 5 out of 5 by from easy and reliable I have been using TurboTax for years. It is very easy to use. After the first year, it is very fast as it uploads information from the previous year. I would definitely recommend to others with uncomplicated tax filing needs.
Date published: 2021-02-20
Rated 2 out of 5 by from Bug in software Very frustrated. Tells me I get a larger refund with itemized deductions. I selected itemized deductions. Then asked me to calculate information for standard deductions. Then it used standard deductions in my return = lower refund. One hour with customer support could not fix this. Won't use the product again.
Date published: 2021-02-20
Rated 5 out of 5 by from good good job on my refund. It was an easy process to follow.
Date published: 2021-02-20
Rated 3 out of 5 by from Problems with Turbo Tax this Year When I first completed turbotax in January, the tax credit for my 2020 Bolt EV did not calculate correctly. It gave me a credit of 0 when it should have been $1,875. Could not get proper help for the online chat. Tried twice and both times I was provided the incorrect answer that I would not get a credit because I was getting a tax refund. Tried again in late February and form was fixed. I did received by $1,875 tax credit. Also TurboTax did not handle my 1099-R correctly. When trying to file it asked me to add some information manually and ended up duplicating my 1099-R. Had to delete one of them. Lastly, TurboTax completed mangled my charitable donation as a result of asking me to complete some information when logging in. Had to redo my list of donations entirely.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13841
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome experience Much easier than last year. explanations well worded.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great!! It's easy to navigate through and the it answers any questions you may have.
Date published: 2021-02-20
Rated 5 out of 5 by from Inexperienced Tax Filer Never used a computer before or filed my own tax return but Turbo Tx made it easy and simple to file
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is great! They are very helpful, and it's very easy to file it basically walks you thru you're efiling! Shout out to support Paige C. Was very helpful over the phone. Thank you!
Date published: 2021-02-20
Rated 5 out of 5 by from A Phone Number Would be Nice Either I am getting better at it or Turbo Tax is getting better at making things easier. I had no problem with the software this year, except I didn't see where I could override the depreciation schedule that was provided for me on the sale of Real property.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to use and quick and reliable AWESOME!!! It navigation was so easy to use and helpful tips along the the way. Will definitely use again. Loved it!
Date published: 2021-02-20
Rated 5 out of 5 by from easy and reliable I have been using TurboTax for years. It is very easy to use. After the first year, it is very fast as it uploads information from the previous year. I would definitely recommend to others with uncomplicated tax filing needs.
Date published: 2021-02-20
Rated 2 out of 5 by from Bug in software Very frustrated. Tells me I get a larger refund with itemized deductions. I selected itemized deductions. Then asked me to calculate information for standard deductions. Then it used standard deductions in my return = lower refund. One hour with customer support could not fix this. Won't use the product again.
Date published: 2021-02-20
Rated 5 out of 5 by from good good job on my refund. It was an easy process to follow.
Date published: 2021-02-20
Rated 3 out of 5 by from Problems with Turbo Tax this Year When I first completed turbotax in January, the tax credit for my 2020 Bolt EV did not calculate correctly. It gave me a credit of 0 when it should have been $1,875. Could not get proper help for the online chat. Tried twice and both times I was provided the incorrect answer that I would not get a credit because I was getting a tax refund. Tried again in late February and form was fixed. I did received by $1,875 tax credit. Also TurboTax did not handle my 1099-R correctly. When trying to file it asked me to add some information manually and ended up duplicating my 1099-R. Had to delete one of them. Lastly, TurboTax completed mangled my charitable donation as a result of asking me to complete some information when logging in. Had to redo my list of donations entirely.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13841