TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax 2020 Found it pretty simple, and able to go back to make corrections.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is so nice Turbo tax made doing my taxes quick and easy! thank you
Date published: 2021-02-20
Rated 5 out of 5 by from I have used TurboTax since 1985 and it is the best Did not need an expert with the software being so complete and thorough.
Date published: 2021-02-20
Rated 5 out of 5 by from Really user friendly Much better than tax act software that I have been using for years.
Date published: 2021-02-20
Rated 5 out of 5 by from EASY I enjoy using turbotax year after year. Very reliable. Kudos to Barb & Terance who helped me via chat.
Date published: 2021-02-20
Rated 5 out of 5 by from +It is so easy!!! First time using this app.Very easy to enter info and it does all of the math for you. Will do my taxes on here from now on!
Date published: 2021-02-20
Rated 4 out of 5 by from You pay for SOMETHING no matter what The service is convenient regardless, I've been using it for years and never have a problem. Considering the pandemic and everyone's financial strain, I didn't appreciate the surprise "you must upgrade to accurately file your return" I understand if my return wasn't what Turbotax considers simple, however, it automatically selects the most expensive package and nearly cost me $200 total with state, federal and the charge for taking said fees from my return. You can choose to pay now but I'm not the only one who really can't swing unexpected expenses, that's a lot of money right now. Make your terms and qualifications for the free edition more clear and don't assume everyone wants and can afford your best package with all the bells and whistles. A better explanation of why I don't qualify for the free edition would be helpful too My biggest gripe was paying $70 to access a credit I qualified for that was less than half of the fee and no option to change it. Hopefully this doesn't happen again next year because otherwise I love the service and I know my friends and family do too.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesome! I have use Turbo Tax for many years, but this year we had different issue and your Live Expert Heidi was extremely helpful, walked me through the new parts I need to do and answered all of my questions and stay with me until I had everything in the right places. It took all the worry out of filing this year's taxes!! Thank you Turbo Tax!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax was great and easy My turbo tax rep was awsome! She was knowledgeable, polite and diligent in her job. She did an excellent job walking me through. Loved her personality as well! Great job!
Date published: 2021-02-20
Rated 1 out of 5 by from Bad I do not like how it is now having to pay for everything, I did not have to pay to file my federal and state taxes last year, and this year I had to pay to file my state and federal taxes. You do not have any other options, so naturally, YOU HAVE TO PAY FOR EVERYTHING!!!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13614
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax 2020 Found it pretty simple, and able to go back to make corrections.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is so nice Turbo tax made doing my taxes quick and easy! thank you
Date published: 2021-02-20
Rated 5 out of 5 by from I have used TurboTax since 1985 and it is the best Did not need an expert with the software being so complete and thorough.
Date published: 2021-02-20
Rated 5 out of 5 by from Really user friendly Much better than tax act software that I have been using for years.
Date published: 2021-02-20
Rated 5 out of 5 by from EASY I enjoy using turbotax year after year. Very reliable. Kudos to Barb & Terance who helped me via chat.
Date published: 2021-02-20
Rated 5 out of 5 by from +It is so easy!!! First time using this app.Very easy to enter info and it does all of the math for you. Will do my taxes on here from now on!
Date published: 2021-02-20
Rated 4 out of 5 by from You pay for SOMETHING no matter what The service is convenient regardless, I've been using it for years and never have a problem. Considering the pandemic and everyone's financial strain, I didn't appreciate the surprise "you must upgrade to accurately file your return" I understand if my return wasn't what Turbotax considers simple, however, it automatically selects the most expensive package and nearly cost me $200 total with state, federal and the charge for taking said fees from my return. You can choose to pay now but I'm not the only one who really can't swing unexpected expenses, that's a lot of money right now. Make your terms and qualifications for the free edition more clear and don't assume everyone wants and can afford your best package with all the bells and whistles. A better explanation of why I don't qualify for the free edition would be helpful too My biggest gripe was paying $70 to access a credit I qualified for that was less than half of the fee and no option to change it. Hopefully this doesn't happen again next year because otherwise I love the service and I know my friends and family do too.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesome! I have use Turbo Tax for many years, but this year we had different issue and your Live Expert Heidi was extremely helpful, walked me through the new parts I need to do and answered all of my questions and stay with me until I had everything in the right places. It took all the worry out of filing this year's taxes!! Thank you Turbo Tax!!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax was great and easy My turbo tax rep was awsome! She was knowledgeable, polite and diligent in her job. She did an excellent job walking me through. Loved her personality as well! Great job!
Date published: 2021-02-20
Rated 1 out of 5 by from Bad I do not like how it is now having to pay for everything, I did not have to pay to file my federal and state taxes last year, and this year I had to pay to file my state and federal taxes. You do not have any other options, so naturally, YOU HAVE TO PAY FOR EVERYTHING!!!
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 13614