TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from I buy it every year. I had some problems this year. We needed only 1040SR, but I bought the Home and Business edition, so my realtor granddaughter could use it. It was enough different that I made a mistake. I couldn't figure out to override it or delete it, so I ended up starting over. After that, it went smoothly.
Date published: 2022-02-13
Rated 5 out of 5 by from Love TurboTax Fast and easy to use. They catch your mistakes and help answer all of your tax questions!
Date published: 2022-02-13
Rated 5 out of 5 by from awesome was good had no trouble was easy will use again will tell others
Date published: 2022-02-13
Rated 5 out of 5 by from Turbotax is awesome Very easy to use! User-friendly, steps are very well explained.
Date published: 2022-02-13
Rated 5 out of 5 by from TurboTax is fast and Easy they help me get back the most i have is some time
Date published: 2022-02-13
Rated 5 out of 5 by from Easy to Use I have used Turbo Tax for years and years. It is easy to use and helpful if any questions.
Date published: 2022-02-13
Rated 2 out of 5 by from Terrible customer service experience I was in the process of filing my return last night and had already paid for Turbo Tax through PayPal. When I clicked File Now, it said that there was a few little issues with my New York State return and it took me to the page about the error for form IT-225, section B Part 2. I couldn't figure out what to do to fix it so I contacted customer service and spoke to an agent over the phone. This was over 30 minutes of her not being helpful and not having any idea what was going on. She couldn't even figure out how to share my screen at first. She was not at all knowledgeable about the issue and insisted on continuing to "look up things" instead of putting me in contact with someone who could help. It was extremely frustrating to have my time wasted. I ended up having to solve the issue myself after lots of research and reading over NY state forms.
Date published: 2022-02-13
Rated 5 out of 5 by from Turbo Tax is great Quick and easy to use was able to complete my returns in less than an hour
Date published: 2022-02-13
Rated 5 out of 5 by from Very happy Fast and to the point! Easy to follow instructions
Date published: 2022-02-13
Rated 5 out of 5 by from Turbo tax is the best place to get your taxes done She was very helpful all the way through doing my taxes
Date published: 2022-02-13
All TurboTax® Offerings Reviews - Page 13539
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I buy it every year. I had some problems this year. We needed only 1040SR, but I bought the Home and Business edition, so my realtor granddaughter could use it. It was enough different that I made a mistake. I couldn't figure out to override it or delete it, so I ended up starting over. After that, it went smoothly.
Date published: 2022-02-13
Rated 5 out of 5 by from Love TurboTax Fast and easy to use. They catch your mistakes and help answer all of your tax questions!
Date published: 2022-02-13
Rated 5 out of 5 by from awesome was good had no trouble was easy will use again will tell others
Date published: 2022-02-13
Rated 5 out of 5 by from Turbotax is awesome Very easy to use! User-friendly, steps are very well explained.
Date published: 2022-02-13
Rated 5 out of 5 by from TurboTax is fast and Easy they help me get back the most i have is some time
Date published: 2022-02-13
Rated 5 out of 5 by from Easy to Use I have used Turbo Tax for years and years. It is easy to use and helpful if any questions.
Date published: 2022-02-13
Rated 2 out of 5 by from Terrible customer service experience I was in the process of filing my return last night and had already paid for Turbo Tax through PayPal. When I clicked File Now, it said that there was a few little issues with my New York State return and it took me to the page about the error for form IT-225, section B Part 2. I couldn't figure out what to do to fix it so I contacted customer service and spoke to an agent over the phone. This was over 30 minutes of her not being helpful and not having any idea what was going on. She couldn't even figure out how to share my screen at first. She was not at all knowledgeable about the issue and insisted on continuing to "look up things" instead of putting me in contact with someone who could help. It was extremely frustrating to have my time wasted. I ended up having to solve the issue myself after lots of research and reading over NY state forms.
Date published: 2022-02-13
Rated 5 out of 5 by from Turbo Tax is great Quick and easy to use was able to complete my returns in less than an hour
Date published: 2022-02-13
Rated 5 out of 5 by from Very happy Fast and to the point! Easy to follow instructions
Date published: 2022-02-13
Rated 5 out of 5 by from Turbo tax is the best place to get your taxes done She was very helpful all the way through doing my taxes
Date published: 2022-02-13
All TurboTax® Offerings Reviews - Page 13539