TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from frustrating and difficult to use I am an experienced tax professional and each year I use TurboTax, I swear that I will never use it again. I know my way around a tax return after 39 years and some of the stuff I encounter as I complete returns using Turbo Tax just boggles my mind. I could go on and on about what I think needs to be updated and addressed. My biggest complaint this year is with assistance I requested when I received an error message that I could not include account debit details if I were paper filing. However, I was never planning on paper filing and tried multiple times to indicate so within the program. When that wasn't successful (after about 60 minutes of trying), I contacted Support. After an hour with Support, the recommended resolution was to delete the software and re-load it. I explained that the particular suggested fix was not an option as I had used a disc version and the disc was in Florida, whereas I was in NY. The rep said I would get a refund so I could repurchase the software. I completed and submitted the forms she provided, but my refund was rejected. So after several hours of trying to resolve something so simple, I was no where.
Date published: 2021-05-13
Rated 5 out of 5 by from Wouldn't use anything but TurboTax I've been using TurboTax it seems like forever. It's the best.
Date published: 2021-05-13
Rated 5 out of 5 by from Very user friendly. I had an unusual tax year. Removed funds from a retirement account which caused increased tax obligations. Several members were helpful in explaining why I owed the calculated amount. I learned a few tax tips along the way. Everyone I spoke with was very helpful and concise in their explanations.
Date published: 2021-05-13
Rated 1 out of 5 by from Never free, Didn't even get to use uber discount Hasn't been free for YEARS. I am supposed to get a discount for uber driving. I followed instructions from uber to get to my portal. Turbotax made me sign into my account and then never gave me the discount. Extremely frustrating. I've been furious with this way of filing for years and I will likely see a professional or use ANY other service from now on. I hate it.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is so Helpful streamlined, easily understandable and clear. great explanations
Date published: 2021-05-13
Rated 5 out of 5 by from Easy and Helpful Easy to figure out where to enter the information. I like the areas of explanation...as a freelance artists this truly helps.
Date published: 2021-05-13
Rated 3 out of 5 by from Filing was a bit of a struggle Note on state form was confusing and should be reworded, for nonresidents trying to apportion income.
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax Has Made My Tax Returns a Breeze for 25 Y I have been using TurboTax for 25 years, and could not do my taxes without it. 25 Years ago I was a partner in a law firm, and my husband a self-employed photographer ... rather than paying an accountant, I bought TurboTax and fell in love with it ... easy to use, accurate results, always reliable. I'm now retired, but TurboTax continues to be necessary -- Social Security income and IRA distributions bring their own set of caculation complexity to tax preparation, and my second husband is self-employed as well, with Social Security. There have been technical glitches and bugs from time to time, but fixes were always available, with a little digging. I don't give it 5 stars, because it is not foolproof, and the instructions are not always a model of clarity, but if you are used to using software and relatively comfortable with the tax laws, this software makes tax preparation available to non-accountants.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is great! Very easy to use. Having been using it for years. For my business and my personal taxes. I recommend it to everyone.
Date published: 2021-05-13
Rated 5 out of 5 by from Can't do taxes w/o TurboTax Keeps info and helps with so many year-over-year data
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1350
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from frustrating and difficult to use I am an experienced tax professional and each year I use TurboTax, I swear that I will never use it again. I know my way around a tax return after 39 years and some of the stuff I encounter as I complete returns using Turbo Tax just boggles my mind. I could go on and on about what I think needs to be updated and addressed. My biggest complaint this year is with assistance I requested when I received an error message that I could not include account debit details if I were paper filing. However, I was never planning on paper filing and tried multiple times to indicate so within the program. When that wasn't successful (after about 60 minutes of trying), I contacted Support. After an hour with Support, the recommended resolution was to delete the software and re-load it. I explained that the particular suggested fix was not an option as I had used a disc version and the disc was in Florida, whereas I was in NY. The rep said I would get a refund so I could repurchase the software. I completed and submitted the forms she provided, but my refund was rejected. So after several hours of trying to resolve something so simple, I was no where.
Date published: 2021-05-13
Rated 5 out of 5 by from Wouldn't use anything but TurboTax I've been using TurboTax it seems like forever. It's the best.
Date published: 2021-05-13
Rated 5 out of 5 by from Very user friendly. I had an unusual tax year. Removed funds from a retirement account which caused increased tax obligations. Several members were helpful in explaining why I owed the calculated amount. I learned a few tax tips along the way. Everyone I spoke with was very helpful and concise in their explanations.
Date published: 2021-05-13
Rated 1 out of 5 by from Never free, Didn't even get to use uber discount Hasn't been free for YEARS. I am supposed to get a discount for uber driving. I followed instructions from uber to get to my portal. Turbotax made me sign into my account and then never gave me the discount. Extremely frustrating. I've been furious with this way of filing for years and I will likely see a professional or use ANY other service from now on. I hate it.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is so Helpful streamlined, easily understandable and clear. great explanations
Date published: 2021-05-13
Rated 5 out of 5 by from Easy and Helpful Easy to figure out where to enter the information. I like the areas of explanation...as a freelance artists this truly helps.
Date published: 2021-05-13
Rated 3 out of 5 by from Filing was a bit of a struggle Note on state form was confusing and should be reworded, for nonresidents trying to apportion income.
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax Has Made My Tax Returns a Breeze for 25 Y I have been using TurboTax for 25 years, and could not do my taxes without it. 25 Years ago I was a partner in a law firm, and my husband a self-employed photographer ... rather than paying an accountant, I bought TurboTax and fell in love with it ... easy to use, accurate results, always reliable. I'm now retired, but TurboTax continues to be necessary -- Social Security income and IRA distributions bring their own set of caculation complexity to tax preparation, and my second husband is self-employed as well, with Social Security. There have been technical glitches and bugs from time to time, but fixes were always available, with a little digging. I don't give it 5 stars, because it is not foolproof, and the instructions are not always a model of clarity, but if you are used to using software and relatively comfortable with the tax laws, this software makes tax preparation available to non-accountants.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is great! Very easy to use. Having been using it for years. For my business and my personal taxes. I recommend it to everyone.
Date published: 2021-05-13
Rated 5 out of 5 by from Can't do taxes w/o TurboTax Keeps info and helps with so many year-over-year data
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1350