TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great Tax Filing Software! Very user friendly...walks you through the entire process, no need to anything about taxes. Just gather you documents and drop in the data. Super easy to use.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is wonderfull! This product is easy to work with. I like the questions and the notes
Date published: 2021-02-21
Rated 5 out of 5 by from I love turbo tax!!! Denise is wonderful. Tablet froze so she talked me through putting my info on my smart phone and then helped me correct my stock error and finish returns. She was patient with this 74 year old. She deserves a raise!
Date published: 2021-02-21
Rated 2 out of 5 by from Entered all my Tax Info TWICE!!! On-line Website I purchased Turbotax BASIC with CD, from Staples, as I wanted. Sometime after I started, without my knowledge, it Switched Me Over To the ON-LINE Tax Form, I.E.; said that the IRS Pension Forms were not available, might be days, weeks, ??, & Charity giving was too high & I would have to UPGRADE to DELUXE, with $40.00 charge & a "Processing Charge" of unstated amount. I finally got back to my CD program & had to enter Everything again!!
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is superb Turbo tax is great at answering questions and dealing with issues that may occur from irs
Date published: 2021-02-21
Rated 3 out of 5 by from Questions not clearly answered My ex husband’s name comes up in questions and I have been divorced since 2018. I know nothing about his life and what he does.
Date published: 2021-02-21
Rated 5 out of 5 by from easy to use and easy to understand It took me 45 minutes to file the federal and state return. I had my last years tax information and it was very easy to fill in the information and any questions I had they were easy to find answers to with turbo tax.
Date published: 2021-02-21
Rated 2 out of 5 by from 2020 version has a lot of bugs I've been using Turbotax for years and this year, in particular, was extra buggy. I imported my investments from Betterment and Turbotax didn't recognize the wash sale disallowance for amounts under $1. I had to go in manually into all the wash sales that were under $1 and cleared it out. It was a very tedious and time-consuming process. Also, my self-employment and rental income kept getting deleted so I had to re-enter them several times. Doing taxes for the 2020 year was the most time-consuming and frustrating of all. Turbotax definitely needs to step up its quality check to make it user-friendly for the customer.
Date published: 2021-02-21
Rated 5 out of 5 by from It works as advertised! It was pretty quick and whenever I had a question, I quickly found an answer. Super user friendly and has a very positive straight forward way of explaining things. 7th year using TurboTax. Sometime I paid, sometimes I used free edition. So far, they've done it right each time.
Date published: 2021-02-21
Rated 3 out of 5 by from Federal was great, state was ok. The federal worked out alright, but none of the "prepared to be impressed" while we automatically fill in your documents from another website worked. The state taxes were frustrating because it said that line 2 of the TC-40 needed to be 14 characters with hyphens. The number was correct, but it kept asking me to review it over and over and wouldn't let me file electronically unless I "fixed it." The problem was is that there wasn't anything wrong with it, and I couldn't edit it even if I did want to.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13461
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Tax Filing Software! Very user friendly...walks you through the entire process, no need to anything about taxes. Just gather you documents and drop in the data. Super easy to use.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is wonderfull! This product is easy to work with. I like the questions and the notes
Date published: 2021-02-21
Rated 5 out of 5 by from I love turbo tax!!! Denise is wonderful. Tablet froze so she talked me through putting my info on my smart phone and then helped me correct my stock error and finish returns. She was patient with this 74 year old. She deserves a raise!
Date published: 2021-02-21
Rated 2 out of 5 by from Entered all my Tax Info TWICE!!! On-line Website I purchased Turbotax BASIC with CD, from Staples, as I wanted. Sometime after I started, without my knowledge, it Switched Me Over To the ON-LINE Tax Form, I.E.; said that the IRS Pension Forms were not available, might be days, weeks, ??, & Charity giving was too high & I would have to UPGRADE to DELUXE, with $40.00 charge & a "Processing Charge" of unstated amount. I finally got back to my CD program & had to enter Everything again!!
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is superb Turbo tax is great at answering questions and dealing with issues that may occur from irs
Date published: 2021-02-21
Rated 3 out of 5 by from Questions not clearly answered My ex husband’s name comes up in questions and I have been divorced since 2018. I know nothing about his life and what he does.
Date published: 2021-02-21
Rated 5 out of 5 by from easy to use and easy to understand It took me 45 minutes to file the federal and state return. I had my last years tax information and it was very easy to fill in the information and any questions I had they were easy to find answers to with turbo tax.
Date published: 2021-02-21
Rated 2 out of 5 by from 2020 version has a lot of bugs I've been using Turbotax for years and this year, in particular, was extra buggy. I imported my investments from Betterment and Turbotax didn't recognize the wash sale disallowance for amounts under $1. I had to go in manually into all the wash sales that were under $1 and cleared it out. It was a very tedious and time-consuming process. Also, my self-employment and rental income kept getting deleted so I had to re-enter them several times. Doing taxes for the 2020 year was the most time-consuming and frustrating of all. Turbotax definitely needs to step up its quality check to make it user-friendly for the customer.
Date published: 2021-02-21
Rated 5 out of 5 by from It works as advertised! It was pretty quick and whenever I had a question, I quickly found an answer. Super user friendly and has a very positive straight forward way of explaining things. 7th year using TurboTax. Sometime I paid, sometimes I used free edition. So far, they've done it right each time.
Date published: 2021-02-21
Rated 3 out of 5 by from Federal was great, state was ok. The federal worked out alright, but none of the "prepared to be impressed" while we automatically fill in your documents from another website worked. The state taxes were frustrating because it said that line 2 of the TC-40 needed to be 14 characters with hyphens. The number was correct, but it kept asking me to review it over and over and wouldn't let me file electronically unless I "fixed it." The problem was is that there wasn't anything wrong with it, and I couldn't edit it even if I did want to.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 13461