TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Takes all the stress out of taxes. My taxes were complicated this year. I had no idea what I was doing, but TurboTax made it easy. When I encountered something I had no idea about, I just got live assistance and they'd fix it right up.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy Filing As usual, very easy to file. I kick myself each year for waiting until the last minute
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax tax forms Easy to do and instructions were easy to understand and follow
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Awesome Experience was good so far.................................
Date published: 2022-04-15
Rated 5 out of 5 by from third year with TurboTax Went reasonably smooth with no real surprises nor snags.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is the best Excellent! Very easy to file my taxes without any problems.
Date published: 2022-04-15
Rated 4 out of 5 by from Easy Very simple to use and informative on options with links to helpful sites.
Date published: 2022-04-15
Rated 4 out of 5 by from Great but complicated The filling is a little bit complicated; I used this form to do my taxes like 5 or so ago, I did not use it again but now. Now I remember why I stop using it because it is asking too much question and more complicated, please make it a little simpler.
Date published: 2022-04-15
Rated 1 out of 5 by from never had more problems then 2021 taxes I am Done with Turbo Tax... the tabs did not let you jump between different areas of the tax forms... you could only start from "Income & Expenses" and had to go thru the turbo tax flow to get to the areas you wanted to edit. Also when the "review" feature stated it did not clarify anything and just gave tax jargon as the error response... this probably took about 2 hrs to fix! I tried working with the live chat but that chat was "ended" for no reason and I was stuck not able to contact anyone or get back into the live chat... this was absolutely my worst experience with turbo tax and I will be looking for some alternatives next year due to this frustration... It took close to 6 hours to complete my taxes this year! Turbo tax has moved soooo far to automation that the services are now garbage and i would expenct a competitor to take advantage of client dissatificaiton. The companies competitive advantage is getting smaller and smaller with more do-it-yourself tax services available I will likly be switching next year. Best of luck
Date published: 2022-04-15
Rated 1 out of 5 by from Last year with TurboTax... Horrible experience!!!! I was done with everything but the filing of my taxes. My wife and I had a few items to verify before filing. When I returned to complete a few days later, the program went through some sort of update that erased my complete return. I had to start over after investing several hours. There is no excuse for this! I am done with TT.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1347
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Takes all the stress out of taxes. My taxes were complicated this year. I had no idea what I was doing, but TurboTax made it easy. When I encountered something I had no idea about, I just got live assistance and they'd fix it right up.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy Filing As usual, very easy to file. I kick myself each year for waiting until the last minute
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax tax forms Easy to do and instructions were easy to understand and follow
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Awesome Experience was good so far.................................
Date published: 2022-04-15
Rated 5 out of 5 by from third year with TurboTax Went reasonably smooth with no real surprises nor snags.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is the best Excellent! Very easy to file my taxes without any problems.
Date published: 2022-04-15
Rated 4 out of 5 by from Easy Very simple to use and informative on options with links to helpful sites.
Date published: 2022-04-15
Rated 4 out of 5 by from Great but complicated The filling is a little bit complicated; I used this form to do my taxes like 5 or so ago, I did not use it again but now. Now I remember why I stop using it because it is asking too much question and more complicated, please make it a little simpler.
Date published: 2022-04-15
Rated 1 out of 5 by from never had more problems then 2021 taxes I am Done with Turbo Tax... the tabs did not let you jump between different areas of the tax forms... you could only start from "Income & Expenses" and had to go thru the turbo tax flow to get to the areas you wanted to edit. Also when the "review" feature stated it did not clarify anything and just gave tax jargon as the error response... this probably took about 2 hrs to fix! I tried working with the live chat but that chat was "ended" for no reason and I was stuck not able to contact anyone or get back into the live chat... this was absolutely my worst experience with turbo tax and I will be looking for some alternatives next year due to this frustration... It took close to 6 hours to complete my taxes this year! Turbo tax has moved soooo far to automation that the services are now garbage and i would expenct a competitor to take advantage of client dissatificaiton. The companies competitive advantage is getting smaller and smaller with more do-it-yourself tax services available I will likly be switching next year. Best of luck
Date published: 2022-04-15
Rated 1 out of 5 by from Last year with TurboTax... Horrible experience!!!! I was done with everything but the filing of my taxes. My wife and I had a few items to verify before filing. When I returned to complete a few days later, the program went through some sort of update that erased my complete return. I had to start over after investing several hours. There is no excuse for this! I am done with TT.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1347