TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from cost at end I have used the free Turbo Tax for years to do our taxes. This year we made an early withdraw from a 401K, when I got to the end of the taxes it said I needed to upgrade for $60 due to the early withdraw. I had not issues doing that as I have always used the free option so I clicked on that it then took me to another page saying it would be $60 for federal and $50 for state....ok I wasn't thrilled about that but the state taxes is where we were owing from the early withdraw so I agreed. I wanted to have the $110 charge taken out of my federal returns so I sat that up. When I got to the very end it showed the $60, $50 and another $40 charge that I have no idea where that came from. I was very disappointed in the "hidden fees that showed up". Again I did not mind paying as I have always used the free option but was very upset about how the money kept adding up and with really no warning.
Date published: 2021-05-13
Rated 5 out of 5 by from USED TURBOTAX FOR YEARS, WOULD RECOMMEND IVE USED TURBOTAX FOR YEARS, EASY TO LOGIN, EASY TO USE, EASY TO E-FILE. I HAVE RECOMMENDED TO FRIENDS AND FAMILY.
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome fast and easy. explained things very well. loved it
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is awsome easy tax return filling I recommend using Turbo Tax
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax Deluxe I tried hard but I made it I am filing electronically. Waiting for the result
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax Improves Every Year Bringing over data from the previous year is the best part. The more you can do this, the more I appreciate this product.
Date published: 2021-05-13
Rated 2 out of 5 by from Misleading Fees Every year I try to fill out the free version of Federal and State and its always extremely confusing how to do so. This was supposed to be addressed with recent law changes and litigation. Very frustrating. I would willingly not allow import of details into State and fill out again if free.
Date published: 2021-05-13
Rated 5 out of 5 by from Gets Better Every Year I started using TurboTax not too long after it was developed. It gets better every year and thats saying a lot.
Date published: 2021-05-13
Rated 4 out of 5 by from Good it was good I wish they hadn't charged me $60 for deluxe
Date published: 2021-05-13
Rated 3 out of 5 by from Not as user friendly as every single year before I've used Turbo Tax forever, possibly the late 80's or early 90's, whenever I first got a computer. This is the first time I ran into a glitch and went into panic mode. After completing everything, it ran a review, came up with info needed on a certain schedule. It asked for the total wages to be entered on line 11 of that form...I wasn't sure if that meant the wages listed on the 1099 form or the adjusted gross income from the tax forms. This was such a specific question that I wanted to chat with someone (like on the commericals, LOL). However I did not see anywhere to open a chat with a live person. That needs to be made much easier to do. I wound up trying my 1099 wages; the system took the wages, and did not change the amount that I owed, which was a good thing I hope. I was disappointed that the system did not autofill either the 1099 wages or the AGI, or that it did not give an easy explanation of what exactly I needed to enter. That seems to be a glitch. Not a good feeling.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1336
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from cost at end I have used the free Turbo Tax for years to do our taxes. This year we made an early withdraw from a 401K, when I got to the end of the taxes it said I needed to upgrade for $60 due to the early withdraw. I had not issues doing that as I have always used the free option so I clicked on that it then took me to another page saying it would be $60 for federal and $50 for state....ok I wasn't thrilled about that but the state taxes is where we were owing from the early withdraw so I agreed. I wanted to have the $110 charge taken out of my federal returns so I sat that up. When I got to the very end it showed the $60, $50 and another $40 charge that I have no idea where that came from. I was very disappointed in the "hidden fees that showed up". Again I did not mind paying as I have always used the free option but was very upset about how the money kept adding up and with really no warning.
Date published: 2021-05-13
Rated 5 out of 5 by from USED TURBOTAX FOR YEARS, WOULD RECOMMEND IVE USED TURBOTAX FOR YEARS, EASY TO LOGIN, EASY TO USE, EASY TO E-FILE. I HAVE RECOMMENDED TO FRIENDS AND FAMILY.
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome fast and easy. explained things very well. loved it
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is awsome easy tax return filling I recommend using Turbo Tax
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax Deluxe I tried hard but I made it I am filing electronically. Waiting for the result
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax Improves Every Year Bringing over data from the previous year is the best part. The more you can do this, the more I appreciate this product.
Date published: 2021-05-13
Rated 2 out of 5 by from Misleading Fees Every year I try to fill out the free version of Federal and State and its always extremely confusing how to do so. This was supposed to be addressed with recent law changes and litigation. Very frustrating. I would willingly not allow import of details into State and fill out again if free.
Date published: 2021-05-13
Rated 5 out of 5 by from Gets Better Every Year I started using TurboTax not too long after it was developed. It gets better every year and thats saying a lot.
Date published: 2021-05-13
Rated 4 out of 5 by from Good it was good I wish they hadn't charged me $60 for deluxe
Date published: 2021-05-13
Rated 3 out of 5 by from Not as user friendly as every single year before I've used Turbo Tax forever, possibly the late 80's or early 90's, whenever I first got a computer. This is the first time I ran into a glitch and went into panic mode. After completing everything, it ran a review, came up with info needed on a certain schedule. It asked for the total wages to be entered on line 11 of that form...I wasn't sure if that meant the wages listed on the 1099 form or the adjusted gross income from the tax forms. This was such a specific question that I wanted to chat with someone (like on the commericals, LOL). However I did not see anywhere to open a chat with a live person. That needs to be made much easier to do. I wound up trying my 1099 wages; the system took the wages, and did not change the amount that I owed, which was a good thing I hope. I was disappointed that the system did not autofill either the 1099 wages or the AGI, or that it did not give an easy explanation of what exactly I needed to enter. That seems to be a glitch. Not a good feeling.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1336