TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Overly Difficult and Tricky You can not go to the free version from deluxe when you realize you don't have any need for the deluxe version. I had to create an entirely new account. They sneak in the turbotax fees at the end for not only deluxe but if for doing the state taxes but the states taxes are free in the free version, so instead of paying $40 more for deluxe like they say, you are paying $80 for the deluxe version when they add the state tax fee which should be free. Then they ask if you would like to have the fees taken out of the return for simplicity but don't tell you the cost until right before you file/ send.
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is number 1!! Super friendly software; highly recommend ! My second year using it!
Date published: 2021-02-15
Rated 3 out of 5 by from So-So Experience this Year Unlike a relatively smooth expericence last year, my experience for my 2020 return was full of hiccups. I did a backdoor conversion to a Roth IRA. It took me several tries to get a competent person who was knowledgeable about my situation. Most "tax experts" were not really experts at all. They gave me incorrect information or could not answer my question. About 1 in 4 people I talked to actually were knowledgeable enough to give me the answers I needed, unlike last year when I only need to talk to two people, one was a CPA and the other a tax attorney. This year's offering of people were a lot less qualified. Another problem I had was initiating a line by line review. The "expert" I spoke to initiate this process ended up giving me a full service account which then froze my access to TT for 36 hours. I tried calling about this issue the same day and the CPA I spoke to told me he would put a request into fix it by the next day. It did not get fixed. So, I had to call the next day and spent 20 minutes, speaking to two people before my issue finally got fixed.
Date published: 2021-02-15
Rated 5 out of 5 by from Easy to use Very easy to use from my mobile device. Gave great help to all of my questions
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is Awesome used for 2018, 2019 and 2020 Very user friendly and easy to use, this has been my third year of using TurboTax. So far it hasn't let me down. Thank you, Jennifer Winniford
Date published: 2021-02-15
Rated 5 out of 5 by from awsome job it was easy and fast very helpful I would recommend this program to anyone
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo tax is awesome This was my first time filing through turbo tax I love it
Date published: 2021-02-15
Rated 3 out of 5 by from Imports were a failure this year The import of my W-2 from my employer (PDF) and 1099 from Fidelity (website connection) were a giant fail. Turbo Tax created issues for both of them which caused all sorts of headache. I ultimately had to go back and manually input the data (after much frustration with trying to figure out what was happening). Then all was good. Very disappointed since I've used Turbo Tax for about decade without issue (prior to this experience).
Date published: 2021-02-15
Rated 5 out of 5 by from Such an easy platform I honestly don't understand most of the jargon when filing taxes, but with all the information they offer, and the breakdown of what each section is necessary for, this is the most user friendly platform I have ever come across.
Date published: 2021-02-15
Rated 5 out of 5 by from EASY BEEN USING FOR YEARS ALWAYS EASY AND NEVER HAD ANY PROBLEMS
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13298
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Overly Difficult and Tricky You can not go to the free version from deluxe when you realize you don't have any need for the deluxe version. I had to create an entirely new account. They sneak in the turbotax fees at the end for not only deluxe but if for doing the state taxes but the states taxes are free in the free version, so instead of paying $40 more for deluxe like they say, you are paying $80 for the deluxe version when they add the state tax fee which should be free. Then they ask if you would like to have the fees taken out of the return for simplicity but don't tell you the cost until right before you file/ send.
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is number 1!! Super friendly software; highly recommend ! My second year using it!
Date published: 2021-02-15
Rated 3 out of 5 by from So-So Experience this Year Unlike a relatively smooth expericence last year, my experience for my 2020 return was full of hiccups. I did a backdoor conversion to a Roth IRA. It took me several tries to get a competent person who was knowledgeable about my situation. Most "tax experts" were not really experts at all. They gave me incorrect information or could not answer my question. About 1 in 4 people I talked to actually were knowledgeable enough to give me the answers I needed, unlike last year when I only need to talk to two people, one was a CPA and the other a tax attorney. This year's offering of people were a lot less qualified. Another problem I had was initiating a line by line review. The "expert" I spoke to initiate this process ended up giving me a full service account which then froze my access to TT for 36 hours. I tried calling about this issue the same day and the CPA I spoke to told me he would put a request into fix it by the next day. It did not get fixed. So, I had to call the next day and spent 20 minutes, speaking to two people before my issue finally got fixed.
Date published: 2021-02-15
Rated 5 out of 5 by from Easy to use Very easy to use from my mobile device. Gave great help to all of my questions
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is Awesome used for 2018, 2019 and 2020 Very user friendly and easy to use, this has been my third year of using TurboTax. So far it hasn't let me down. Thank you, Jennifer Winniford
Date published: 2021-02-15
Rated 5 out of 5 by from awsome job it was easy and fast very helpful I would recommend this program to anyone
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo tax is awesome This was my first time filing through turbo tax I love it
Date published: 2021-02-15
Rated 3 out of 5 by from Imports were a failure this year The import of my W-2 from my employer (PDF) and 1099 from Fidelity (website connection) were a giant fail. Turbo Tax created issues for both of them which caused all sorts of headache. I ultimately had to go back and manually input the data (after much frustration with trying to figure out what was happening). Then all was good. Very disappointed since I've used Turbo Tax for about decade without issue (prior to this experience).
Date published: 2021-02-15
Rated 5 out of 5 by from Such an easy platform I honestly don't understand most of the jargon when filing taxes, but with all the information they offer, and the breakdown of what each section is necessary for, this is the most user friendly platform I have ever come across.
Date published: 2021-02-15
Rated 5 out of 5 by from EASY BEEN USING FOR YEARS ALWAYS EASY AND NEVER HAD ANY PROBLEMS
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 13298