TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from Escalation pathway is terrible Turbo tax needs to create an escalation path to leadership or a customer excellence function when there are unique problem that needs immediate attention, particularly when turbo tax created the problem for the user
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax provided the best ever service to me! I had spent a lot of my time to try to file my tax return with other software but I failed to do so. Very luckily, Turbo Tax gave a big help. If not so, I would not know how to do it. Thank you very much for your excellent software. I appreciate this very much.
Date published: 2022-04-17
Rated 5 out of 5 by from Trustworthy and always right I've been using TurboTax for at least the past 8 years. It's convenient to have all my info stored from year to year with access to them all! This year I neglected to scroll down a page to read one of the many increasingly helpful explanations, so I needlessly over-reviewed my form. Also, don't forget you can review the actual forms that will be submitted just before you file for easy comparisons to last year. Over the years anytime I thought there must be something wrong, I was right. I was wrong, not TurboTax!
Date published: 2022-04-17
Rated 4 out of 5 by from First Time User It took much longer than I anticipated. I needed a lot more doublechecks than I remember doing previously, but that may be because you are more thorough than Tax Slayer that I used last year. Previously, my taxes were done by a CPA because my husband and I owned rental property. He died in 2017, I sold the property, and now fed taxes are much simpler. Since I have several incomes, SS, his and my pensions, it is complicated. I spent a lot of time working on deductions only to find out that the standard deduction was several thousand dollars more which was very disappointing. Is there any way for your users to be made aware of how this can be avoided?
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is excellent Very helpful step by step process to enter income and expenses, including business. Only issue was entering the 1099-G Agriculture Payment in the farm income. It did not add to the farm income. Called online assistance, she could not help. During final tax form review it highlighted the error and allowed me to add the farm payment, but required a form link to be removed. A second online assistant very quickly showed me how to delete the link.
Date published: 2022-04-17
Rated 5 out of 5 by from Always the highest refund and easiest software too Highest refund and great customer service. Software is very easy to use also
Date published: 2022-04-17
Rated 5 out of 5 by from I Love Turbo Tax Love the accuracy and being able to feel confident. They ask all the right questions!
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax - Simple, Easy and Fast Filing taxes made easy. I used this product for almost 10 years now. I would say that it gets easier each following year. The explanations and tips are very helpful and informative, especially when the tax laws are changing.
Date published: 2022-04-17
Rated 5 out of 5 by from super easy to understand i was confused and scared to do them alone and this was so easy
Date published: 2022-04-17
Rated 4 out of 5 by from program Got the job done, almost. I am finished with this review. not going to type any more. hope this is enough.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1296
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Escalation pathway is terrible Turbo tax needs to create an escalation path to leadership or a customer excellence function when there are unique problem that needs immediate attention, particularly when turbo tax created the problem for the user
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax provided the best ever service to me! I had spent a lot of my time to try to file my tax return with other software but I failed to do so. Very luckily, Turbo Tax gave a big help. If not so, I would not know how to do it. Thank you very much for your excellent software. I appreciate this very much.
Date published: 2022-04-17
Rated 5 out of 5 by from Trustworthy and always right I've been using TurboTax for at least the past 8 years. It's convenient to have all my info stored from year to year with access to them all! This year I neglected to scroll down a page to read one of the many increasingly helpful explanations, so I needlessly over-reviewed my form. Also, don't forget you can review the actual forms that will be submitted just before you file for easy comparisons to last year. Over the years anytime I thought there must be something wrong, I was right. I was wrong, not TurboTax!
Date published: 2022-04-17
Rated 4 out of 5 by from First Time User It took much longer than I anticipated. I needed a lot more doublechecks than I remember doing previously, but that may be because you are more thorough than Tax Slayer that I used last year. Previously, my taxes were done by a CPA because my husband and I owned rental property. He died in 2017, I sold the property, and now fed taxes are much simpler. Since I have several incomes, SS, his and my pensions, it is complicated. I spent a lot of time working on deductions only to find out that the standard deduction was several thousand dollars more which was very disappointing. Is there any way for your users to be made aware of how this can be avoided?
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is excellent Very helpful step by step process to enter income and expenses, including business. Only issue was entering the 1099-G Agriculture Payment in the farm income. It did not add to the farm income. Called online assistance, she could not help. During final tax form review it highlighted the error and allowed me to add the farm payment, but required a form link to be removed. A second online assistant very quickly showed me how to delete the link.
Date published: 2022-04-17
Rated 5 out of 5 by from Always the highest refund and easiest software too Highest refund and great customer service. Software is very easy to use also
Date published: 2022-04-17
Rated 5 out of 5 by from I Love Turbo Tax Love the accuracy and being able to feel confident. They ask all the right questions!
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax - Simple, Easy and Fast Filing taxes made easy. I used this product for almost 10 years now. I would say that it gets easier each following year. The explanations and tips are very helpful and informative, especially when the tax laws are changing.
Date published: 2022-04-17
Rated 5 out of 5 by from super easy to understand i was confused and scared to do them alone and this was so easy
Date published: 2022-04-17
Rated 4 out of 5 by from program Got the job done, almost. I am finished with this review. not going to type any more. hope this is enough.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1296