TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 5 out of 5 by from This is the best thing ever The amount of money that some people are being charged to do their taxes is ridiculous. Every simple employee should use turbo tax to prepare their taxes. The first time is always free and you can literally get your taxes done for just 100 dollars
Date published: 2022-04-17
Rated 3 out of 5 by from Had issue with CA Form FTB3895 Figuring out taxes went well, but I ground to a halt with the above form: I got an error message that said I needed to correct errors, but it wouldn't tell me what they were. I spoke to a rep, then a tax expert who ran a diagnostic that said I needed to input each figure manually, instead of copying and pasting. If I hadn't paid extra for the expert, it would have been very frustrating to work around this bug.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbotax needs to syc desktop with online I used online turbotax for a few years and found out the desk version is cheaper. But you can't directly use activation code for desk version in online version.
Date published: 2022-04-17
Rated 1 out of 5 by from No Support I was locked out due to too many login attempts and had to wait 15 minutes which turned in to two days? Every time I attempted login, i was told to wait another 15 minutes. I hate you for wasting my time and insulting me with your non existing support.
Date published: 2022-04-17
Rated 5 out of 5 by from Always easy to use Simple instructions and a thorough review of my tax situation
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is extremely thorough. The application helped me think. I found things I didn't know I needed! That was much appreciated.
Date published: 2022-04-17
Rated 3 out of 5 by from problems Getting the multiple filings was difficult. Luckily I waited until the community had spent the 4 hours getting Turbo Tax folks to figure it out, so it only took me 30 minutes to resolve. Also, a real pain was Turbo Tax including as taxable income on the work in progress step-by-step, my 401K distribution marked on 1099 as non-taxable (because it was a rollover). Thanks again community for publishing the resolution. Fortunately, I'm good at filling out the forms directly
Date published: 2022-04-17
Rated 5 out of 5 by from An excellent experience This really was fast and easy. Granted there were a lot of questions, but without them being laid out this way, I may not have done this correctly.
Date published: 2022-04-17
Rated 4 out of 5 by from Good Product, please improve data entry Need a better means of dealing with multiple short term transaction (example: stock trades).The wizard required one-by-one analysis of transactions, taking more than one hour to click "continue" and "does not apply".
Date published: 2022-04-17
Rated 1 out of 5 by from Has gotten overly expensive Ended up paying over $150 for basic taxes, no property, single, no children. I've been a customer for over 7 years but will not be using TurboTax again.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1289
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from This is the best thing ever The amount of money that some people are being charged to do their taxes is ridiculous. Every simple employee should use turbo tax to prepare their taxes. The first time is always free and you can literally get your taxes done for just 100 dollars
Date published: 2022-04-17
Rated 3 out of 5 by from Had issue with CA Form FTB3895 Figuring out taxes went well, but I ground to a halt with the above form: I got an error message that said I needed to correct errors, but it wouldn't tell me what they were. I spoke to a rep, then a tax expert who ran a diagnostic that said I needed to input each figure manually, instead of copying and pasting. If I hadn't paid extra for the expert, it would have been very frustrating to work around this bug.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbotax needs to syc desktop with online I used online turbotax for a few years and found out the desk version is cheaper. But you can't directly use activation code for desk version in online version.
Date published: 2022-04-17
Rated 1 out of 5 by from No Support I was locked out due to too many login attempts and had to wait 15 minutes which turned in to two days? Every time I attempted login, i was told to wait another 15 minutes. I hate you for wasting my time and insulting me with your non existing support.
Date published: 2022-04-17
Rated 5 out of 5 by from Always easy to use Simple instructions and a thorough review of my tax situation
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is extremely thorough. The application helped me think. I found things I didn't know I needed! That was much appreciated.
Date published: 2022-04-17
Rated 3 out of 5 by from problems Getting the multiple filings was difficult. Luckily I waited until the community had spent the 4 hours getting Turbo Tax folks to figure it out, so it only took me 30 minutes to resolve. Also, a real pain was Turbo Tax including as taxable income on the work in progress step-by-step, my 401K distribution marked on 1099 as non-taxable (because it was a rollover). Thanks again community for publishing the resolution. Fortunately, I'm good at filling out the forms directly
Date published: 2022-04-17
Rated 5 out of 5 by from An excellent experience This really was fast and easy. Granted there were a lot of questions, but without them being laid out this way, I may not have done this correctly.
Date published: 2022-04-17
Rated 4 out of 5 by from Good Product, please improve data entry Need a better means of dealing with multiple short term transaction (example: stock trades).The wizard required one-by-one analysis of transactions, taking more than one hour to click "continue" and "does not apply".
Date published: 2022-04-17
Rated 1 out of 5 by from Has gotten overly expensive Ended up paying over $150 for basic taxes, no property, single, no children. I've been a customer for over 7 years but will not be using TurboTax again.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1289