TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Really Buggy Year With The Software!! This year was the worse experience. The instructions were not clear regarding paying for the filing of STATE and Federal together. I paid a fee thinking I was paying for State and Federal E filing and kept getting an error stating Your transmission didn't go through We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets. Now after going through four different service reps which by the way took 36 minutes, 32 minutes, 28 minutes and finally 54 minutes of hold time to reach a rep. Did I mention I also requested a call back twice and each time the calls were dropped. The phone would click over and then go silent and never get to speak to anyone. Oh yeh and I finally got through chat only to have the guy somehow end our meeting before I could even explain my situation. I have been very cool calm and collect with each live associate. The last one whose name was Eugene went as far as to notify me that It was a big confusion regarding paying of State at the end when payment is due. All the whiles I thought with confidence I had already paid for State E filing as I have used your service multiple years because of its simplicity in past years. You changed the formula of comprehension this year. Long story short is The system was giving me the error message [Your transmission didn't go through We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets.] Because I had not paid for State E Filing yet your program asked me if I want to file both together and of course I said YES and it promptly took me to payment page. I paid thinking State and Federal were paid simultaneously. No... I would have never figured that out because Your Program was Trying To File Both and I had not Paid For State, thus the error code I mentioned. I'm writing this as I hope others are spared the unnecessary headache of trying to figure out that error code. I could go on but just please include a better understanding that you are not paying for State and Federal at the same time although it is listed as so. I want to say I give Ben and Eugene a ***** Rating as they were both Outstanding in helping to resolve the matter. I also spoke with a gentleman James who helped with what he thought was the issue. Eugene took it over the top and I was finally able to E File. Thanks again Eugene!!
Date published: 2021-02-23
Rated 2 out of 5 by from Excessive additional fees When I started using turbo tax is was just a small fee to file my state taxes. I am now charged to file any taxes at all, charged for paying for the charge, charged for state taxes, charged for federal taxes, and receive no more assistance than I did when I started. The entire process still makes no sense and their explanations require a masters degree in quantum tax theory to understand. Nothing in my life has changed in the last several years, yet the fees to process the same nothing have increased by 4 times as much. I will be looking into competitors next tax season to see if they still offer a tax prep process for those with insanely simple taxes that doesn't charge you for the lice, extra for the mice, and 2% for looking in the mirror twice.
Date published: 2021-02-23
Rated 5 out of 5 by from An amazing experience TurboTax was amazing. Everything was easy to understand & it was a complete walk through.
Date published: 2021-02-23
Rated 5 out of 5 by from Quick, Easy & Headache Free Filing!!!! Turbo Tax takes the pain out of filing your taxes. It's great for small businesses and self-employed individuals. The most important thing is that we save a ton of money by not paying an accountant.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is AWESOME. I love using TurboTax. It’s fast and easy. I would recommend this service to everyone.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is easy and fast! it help me step by step. was a great way for a beginner to learn to do this on their own.
Date published: 2021-02-23
Rated 5 out of 5 by from easy as pie it was very easy to use to no time im a busy mom of 3 so this was better that packing my kids up
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax 2020 I to like that it is very easy to follow and fill out as you go. I have been using your product for years now. Thanks!
Date published: 2021-02-23
Rated 4 out of 5 by from Easy filing for a newbie It was a walk in the park, easy to file, although I have to redo it again just to make sure everything is right. My concern was that you cannot update the additional features (turbo tax live) on the fly, you have to redo everything just to select and deselect what you want. All in all, I would definitely file here again.
Date published: 2021-02-23
Rated 5 out of 5 by from Asweomse Step by step through the entire process. Super easy to use and very thorough
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12844
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Really Buggy Year With The Software!! This year was the worse experience. The instructions were not clear regarding paying for the filing of STATE and Federal together. I paid a fee thinking I was paying for State and Federal E filing and kept getting an error stating Your transmission didn't go through We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets. Now after going through four different service reps which by the way took 36 minutes, 32 minutes, 28 minutes and finally 54 minutes of hold time to reach a rep. Did I mention I also requested a call back twice and each time the calls were dropped. The phone would click over and then go silent and never get to speak to anyone. Oh yeh and I finally got through chat only to have the guy somehow end our meeting before I could even explain my situation. I have been very cool calm and collect with each live associate. The last one whose name was Eugene went as far as to notify me that It was a big confusion regarding paying of State at the end when payment is due. All the whiles I thought with confidence I had already paid for State E filing as I have used your service multiple years because of its simplicity in past years. You changed the formula of comprehension this year. Long story short is The system was giving me the error message [Your transmission didn't go through We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets.] Because I had not paid for State E Filing yet your program asked me if I want to file both together and of course I said YES and it promptly took me to payment page. I paid thinking State and Federal were paid simultaneously. No... I would have never figured that out because Your Program was Trying To File Both and I had not Paid For State, thus the error code I mentioned. I'm writing this as I hope others are spared the unnecessary headache of trying to figure out that error code. I could go on but just please include a better understanding that you are not paying for State and Federal at the same time although it is listed as so. I want to say I give Ben and Eugene a ***** Rating as they were both Outstanding in helping to resolve the matter. I also spoke with a gentleman James who helped with what he thought was the issue. Eugene took it over the top and I was finally able to E File. Thanks again Eugene!!
Date published: 2021-02-23
Rated 2 out of 5 by from Excessive additional fees When I started using turbo tax is was just a small fee to file my state taxes. I am now charged to file any taxes at all, charged for paying for the charge, charged for state taxes, charged for federal taxes, and receive no more assistance than I did when I started. The entire process still makes no sense and their explanations require a masters degree in quantum tax theory to understand. Nothing in my life has changed in the last several years, yet the fees to process the same nothing have increased by 4 times as much. I will be looking into competitors next tax season to see if they still offer a tax prep process for those with insanely simple taxes that doesn't charge you for the lice, extra for the mice, and 2% for looking in the mirror twice.
Date published: 2021-02-23
Rated 5 out of 5 by from An amazing experience TurboTax was amazing. Everything was easy to understand & it was a complete walk through.
Date published: 2021-02-23
Rated 5 out of 5 by from Quick, Easy & Headache Free Filing!!!! Turbo Tax takes the pain out of filing your taxes. It's great for small businesses and self-employed individuals. The most important thing is that we save a ton of money by not paying an accountant.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is AWESOME. I love using TurboTax. It’s fast and easy. I would recommend this service to everyone.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is easy and fast! it help me step by step. was a great way for a beginner to learn to do this on their own.
Date published: 2021-02-23
Rated 5 out of 5 by from easy as pie it was very easy to use to no time im a busy mom of 3 so this was better that packing my kids up
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax 2020 I to like that it is very easy to follow and fill out as you go. I have been using your product for years now. Thanks!
Date published: 2021-02-23
Rated 4 out of 5 by from Easy filing for a newbie It was a walk in the park, easy to file, although I have to redo it again just to make sure everything is right. My concern was that you cannot update the additional features (turbo tax live) on the fly, you have to redo everything just to select and deselect what you want. All in all, I would definitely file here again.
Date published: 2021-02-23
Rated 5 out of 5 by from Asweomse Step by step through the entire process. Super easy to use and very thorough
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12844