TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Quick, Simple, Fantastic! I love how quick and easy it is. Don’t have to wait hours to be seen or even spend hours typing everything in. Non time consuming!
Date published: 2021-02-16
Rated 5 out of 5 by from So easy to use! I am a first-timer and am so happy with how TurboTax works. I was assisted by 2 separate customer service representatives who walked me through every step. They also provided additional information about taxes, income, donations, etc.
Date published: 2021-02-16
Rated 5 out of 5 by from So easy! I love how fast and easy it is. Thank you Turbo Tax!
Date published: 2021-02-16
Rated 5 out of 5 by from TurboTax is very good and easy to use. I needed to file a previous year's tax documents. TurboTax stepped me through the process just as easily as if it were the current year's return. Even though we ended up paying, it was much less painful knowing I had the right information in the right boxes.
Date published: 2021-02-16
Rated 4 out of 5 by from Website had issues, but Live chat is great! The website had more issues than last year. It kept saying I needed a form I didn't need because I had that form last year. I had to end up deleting a bunch of forms before I could file. The live tax expert, Phyllis, was wonderful and helped me figure out the situation. Thankfully it was offered as a free service or I wouldn't recommend Turbo Tax online.
Date published: 2021-02-16
Rated 5 out of 5 by from Easy to use! I've been using Turbo Tax for 6 years and it is so easy to navigate! :)
Date published: 2021-02-16
Rated 5 out of 5 by from love it have used it for five years now !!!!!! the live experts were awesome she stayed on the phone the whole time walking me through the problem
Date published: 2021-02-16
Rated 5 out of 5 by from Nice Product I found it easy to follow and understand. I'll definately use it again.
Date published: 2021-02-16
Rated 2 out of 5 by from Not a fan anymore It irritates me how Turbo Tax always advertises everywhere constantly that it's free. No it's not. It's a minimum of $80 to file your federal and state. I don't care that it costs $80, just stop pretending that it's free. On top of that, after I paid my $80 to file, they apparently had a "schedule c glitch" which prevented me from filing. Oh but to talk to a live rep, you gotta upgrade and spend another $50. No thanks. I'll be doing my taxes elsewhere from now on.
Date published: 2021-02-16
Rated 1 out of 5 by from Good job thank you Easy to file and free. App didnt freeze up and no pop ups. Liked it. Will use turbo tax again next year
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12829
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Quick, Simple, Fantastic! I love how quick and easy it is. Don’t have to wait hours to be seen or even spend hours typing everything in. Non time consuming!
Date published: 2021-02-16
Rated 5 out of 5 by from So easy to use! I am a first-timer and am so happy with how TurboTax works. I was assisted by 2 separate customer service representatives who walked me through every step. They also provided additional information about taxes, income, donations, etc.
Date published: 2021-02-16
Rated 5 out of 5 by from So easy! I love how fast and easy it is. Thank you Turbo Tax!
Date published: 2021-02-16
Rated 5 out of 5 by from TurboTax is very good and easy to use. I needed to file a previous year's tax documents. TurboTax stepped me through the process just as easily as if it were the current year's return. Even though we ended up paying, it was much less painful knowing I had the right information in the right boxes.
Date published: 2021-02-16
Rated 4 out of 5 by from Website had issues, but Live chat is great! The website had more issues than last year. It kept saying I needed a form I didn't need because I had that form last year. I had to end up deleting a bunch of forms before I could file. The live tax expert, Phyllis, was wonderful and helped me figure out the situation. Thankfully it was offered as a free service or I wouldn't recommend Turbo Tax online.
Date published: 2021-02-16
Rated 5 out of 5 by from Easy to use! I've been using Turbo Tax for 6 years and it is so easy to navigate! :)
Date published: 2021-02-16
Rated 5 out of 5 by from love it have used it for five years now !!!!!! the live experts were awesome she stayed on the phone the whole time walking me through the problem
Date published: 2021-02-16
Rated 5 out of 5 by from Nice Product I found it easy to follow and understand. I'll definately use it again.
Date published: 2021-02-16
Rated 2 out of 5 by from Not a fan anymore It irritates me how Turbo Tax always advertises everywhere constantly that it's free. No it's not. It's a minimum of $80 to file your federal and state. I don't care that it costs $80, just stop pretending that it's free. On top of that, after I paid my $80 to file, they apparently had a "schedule c glitch" which prevented me from filing. Oh but to talk to a live rep, you gotta upgrade and spend another $50. No thanks. I'll be doing my taxes elsewhere from now on.
Date published: 2021-02-16
Rated 1 out of 5 by from Good job thank you Easy to file and free. App didnt freeze up and no pop ups. Liked it. Will use turbo tax again next year
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12829