TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Awesome Very easy & clear as usual. Nice that prior year data transfers over automatically and bank data can be imported.
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax makes this process very easy... Worth th Turbo Tax is very easy. Now that I have used it for a couple of years it is great that it imports all my information from previous year taxes!
Date published: 2021-03-28
Rated 5 out of 5 by from Great product!!! After a year like no other because of Covid, my taxes were a little more complicated than usual. Turbo Tax and their experts walked me through with no problem!
Date published: 2021-03-28
Rated 4 out of 5 by from TurboTax is very helpful. Most forms went very well. There was only one place where TurboTax was not very clear about why there was a problem. It did not seem to have been updated to account for the IRS's allowance of not taking RMDs.
Date published: 2021-03-28
Rated 5 out of 5 by from Awesome Thanks so much for the free file amazing experience!!
Date published: 2021-03-28
Rated 5 out of 5 by from Great product-service what a great product. It helped me navigate the complicated world of filing corporate taxes in easy steps. Thank you
Date published: 2021-03-28
Rated 5 out of 5 by from turbotax is fun and easy they helped me every step of the way answering all my questions
Date published: 2021-03-28
Rated 3 out of 5 by from TurboTax Struggled This Year Much to like, but it was badly off in calculating ave mortgage balance because I had three different mortgage interest entries from three different 1098's. Had to override the TurboTax entries to get it right.
Date published: 2021-03-28
Rated 3 out of 5 by from Great when it works I've used Turbo Tax for more than 20 years and it has been an easy product to use, until this year. For whatever reason Updater did not work. I didn't start my taxes until the end of March and was told that the 1099 R form was not yet available. I finally tried using manual update and it worked to solve the 1099 R problem. When I was ready to transmit my return I got a message that said I had to update - the only problem was that update still didn't work. I looked at the forums and tried all the suggestions I could find and nothing worked. I finally found a phone number that I could use to actually speak with someone. After an hour on the phone the problem was still there. I was transferred to someone else to help me figure out what needed to be updated. This person was very patient and clearly determined to help solve my problem. She finally concluded she needed to check with someone and said she would call back. She did so promptly and solved the problem I was having. So I give Turbo Tax very good marks for customer service. But for ease of use, it really wasn't very good. There are lots of questions about updating and Turbo Tax has to know something is wrong. It shouldn't have been as painful as it was. It only took me about an hour to do my taxes, but I spent in excess of four hours trying to figure how to make the product work as it was supposed to. I'll have to think about whether I would use it again next year.
Date published: 2021-03-28
Rated 5 out of 5 by from Easy to use Easy to use, fast , and relieves the stress .I have confidence in the accuracy .
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 1277
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Awesome Very easy & clear as usual. Nice that prior year data transfers over automatically and bank data can be imported.
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax makes this process very easy... Worth th Turbo Tax is very easy. Now that I have used it for a couple of years it is great that it imports all my information from previous year taxes!
Date published: 2021-03-28
Rated 5 out of 5 by from Great product!!! After a year like no other because of Covid, my taxes were a little more complicated than usual. Turbo Tax and their experts walked me through with no problem!
Date published: 2021-03-28
Rated 4 out of 5 by from TurboTax is very helpful. Most forms went very well. There was only one place where TurboTax was not very clear about why there was a problem. It did not seem to have been updated to account for the IRS's allowance of not taking RMDs.
Date published: 2021-03-28
Rated 5 out of 5 by from Awesome Thanks so much for the free file amazing experience!!
Date published: 2021-03-28
Rated 5 out of 5 by from Great product-service what a great product. It helped me navigate the complicated world of filing corporate taxes in easy steps. Thank you
Date published: 2021-03-28
Rated 5 out of 5 by from turbotax is fun and easy they helped me every step of the way answering all my questions
Date published: 2021-03-28
Rated 3 out of 5 by from TurboTax Struggled This Year Much to like, but it was badly off in calculating ave mortgage balance because I had three different mortgage interest entries from three different 1098's. Had to override the TurboTax entries to get it right.
Date published: 2021-03-28
Rated 3 out of 5 by from Great when it works I've used Turbo Tax for more than 20 years and it has been an easy product to use, until this year. For whatever reason Updater did not work. I didn't start my taxes until the end of March and was told that the 1099 R form was not yet available. I finally tried using manual update and it worked to solve the 1099 R problem. When I was ready to transmit my return I got a message that said I had to update - the only problem was that update still didn't work. I looked at the forums and tried all the suggestions I could find and nothing worked. I finally found a phone number that I could use to actually speak with someone. After an hour on the phone the problem was still there. I was transferred to someone else to help me figure out what needed to be updated. This person was very patient and clearly determined to help solve my problem. She finally concluded she needed to check with someone and said she would call back. She did so promptly and solved the problem I was having. So I give Turbo Tax very good marks for customer service. But for ease of use, it really wasn't very good. There are lots of questions about updating and Turbo Tax has to know something is wrong. It shouldn't have been as painful as it was. It only took me about an hour to do my taxes, but I spent in excess of four hours trying to figure how to make the product work as it was supposed to. I'll have to think about whether I would use it again next year.
Date published: 2021-03-28
Rated 5 out of 5 by from Easy to use Easy to use, fast , and relieves the stress .I have confidence in the accuracy .
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 1277