TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from First time user of TurboTax The step by step guides are very useful especially for a new user. But the downloading of state tax filing is confusing and inconvenient, not sure if it's my problem or the software problem.
Date published: 2021-05-16
Rated 1 out of 5 by from Confusing, frustrating everything is an upsale. It asks questions that you have no idea how to answer, and getting support or help is just another upsale
Date published: 2021-05-16
Rated 2 out of 5 by from It has gotten to hard to figure out Still have not finished the return. Now it is will be late
Date published: 2021-05-16
Rated 5 out of 5 by from The live help is a huge bonus The live help is a huge bonus. I spoke to Ryan who called me within 30 seconds of my request. He was able to answer all questions and he was able to provide a recommendation which allows me to increase my refund.
Date published: 2021-05-16
Rated 4 out of 5 by from thanks for helping Got my taxes finished! The site was easy to navigate
Date published: 2021-05-16
Rated 4 out of 5 by from found a glitch but all is well Turbo Tax Live Experts had to help me 3 times. The first time, I was confused about entering the COVID19 IRA distribution, so the TT Live Expert helped me fill it out. The second time, I could not figure out why TT was not subtracting my expenses from my hobby income. Turbo Tax Live Expert explained that the law does not allow hobby expenses to be deducted. To get the deduction, I had to upgrade to TT Home & Business and change my hobby income to a Sole Proprietorship self-employed income. When I upgraded, all my data was transferred to the new version. Whew! The last time I called because I found a glitch in TT Home & Business desktop version. I checked the boxes in TT to pay taxes on 2 IRA distributions this year instead of spreading it out over 3 years. But when I reviewed the final pdf, the box was not checked for both IRAs (form 8915-E line 17). The Turbo Tax Live Expert showed me how to go into the IRS form and check the box. I hope no customer misses this problem and accidentally spreads their taxes over 3 years when they intended to pay all this year.
Date published: 2021-05-16
Rated 5 out of 5 by from I use it every year! I have used Self-Employed and Employed versions. I have been using them since i started doing taxes. I will not stop. Very helpful and informative. Easy as 1.2.3.
Date published: 2021-05-16
Rated 5 out of 5 by from Thank Goodness For The Live Expert The application seemed easier this year, until I hit a snag. But Charlotte was very helpful in walking me through the issue. We both went over the return several time and finally figured out the problem. Am so glad I ordered Premier. Thank you Turbo Tax
Date published: 2021-05-16
Rated 4 out of 5 by from Need patience to get through everything Filed Federal & 3 state returns including K-1's, IRA conversion to Roth, and rental properties. It took hours to get through all of the forms. I had to correct for some errors. I used to work at H&R Block. Their proprietary software would have taken about 1/2 the time. Even with paying for 2 extra states, Turbo Tax saves you money.
Date published: 2021-05-16
Rated 2 out of 5 by from Turbotax software is no longer a superior product I have used turbotax for over 30 years. Over the past 3 years the software functionality has progressively decreased to the point that I'm looking for an alternatively for the 2021 tax year. A few years ago you removed the Calculator tool and things have gone down hill since then.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1277
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First time user of TurboTax The step by step guides are very useful especially for a new user. But the downloading of state tax filing is confusing and inconvenient, not sure if it's my problem or the software problem.
Date published: 2021-05-16
Rated 1 out of 5 by from Confusing, frustrating everything is an upsale. It asks questions that you have no idea how to answer, and getting support or help is just another upsale
Date published: 2021-05-16
Rated 2 out of 5 by from It has gotten to hard to figure out Still have not finished the return. Now it is will be late
Date published: 2021-05-16
Rated 5 out of 5 by from The live help is a huge bonus The live help is a huge bonus. I spoke to Ryan who called me within 30 seconds of my request. He was able to answer all questions and he was able to provide a recommendation which allows me to increase my refund.
Date published: 2021-05-16
Rated 4 out of 5 by from thanks for helping Got my taxes finished! The site was easy to navigate
Date published: 2021-05-16
Rated 4 out of 5 by from found a glitch but all is well Turbo Tax Live Experts had to help me 3 times. The first time, I was confused about entering the COVID19 IRA distribution, so the TT Live Expert helped me fill it out. The second time, I could not figure out why TT was not subtracting my expenses from my hobby income. Turbo Tax Live Expert explained that the law does not allow hobby expenses to be deducted. To get the deduction, I had to upgrade to TT Home & Business and change my hobby income to a Sole Proprietorship self-employed income. When I upgraded, all my data was transferred to the new version. Whew! The last time I called because I found a glitch in TT Home & Business desktop version. I checked the boxes in TT to pay taxes on 2 IRA distributions this year instead of spreading it out over 3 years. But when I reviewed the final pdf, the box was not checked for both IRAs (form 8915-E line 17). The Turbo Tax Live Expert showed me how to go into the IRS form and check the box. I hope no customer misses this problem and accidentally spreads their taxes over 3 years when they intended to pay all this year.
Date published: 2021-05-16
Rated 5 out of 5 by from I use it every year! I have used Self-Employed and Employed versions. I have been using them since i started doing taxes. I will not stop. Very helpful and informative. Easy as 1.2.3.
Date published: 2021-05-16
Rated 5 out of 5 by from Thank Goodness For The Live Expert The application seemed easier this year, until I hit a snag. But Charlotte was very helpful in walking me through the issue. We both went over the return several time and finally figured out the problem. Am so glad I ordered Premier. Thank you Turbo Tax
Date published: 2021-05-16
Rated 4 out of 5 by from Need patience to get through everything Filed Federal & 3 state returns including K-1's, IRA conversion to Roth, and rental properties. It took hours to get through all of the forms. I had to correct for some errors. I used to work at H&R Block. Their proprietary software would have taken about 1/2 the time. Even with paying for 2 extra states, Turbo Tax saves you money.
Date published: 2021-05-16
Rated 2 out of 5 by from Turbotax software is no longer a superior product I have used turbotax for over 30 years. Over the past 3 years the software functionality has progressively decreased to the point that I'm looking for an alternatively for the 2021 tax year. A few years ago you removed the Calculator tool and things have gone down hill since then.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1277