TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Quick but take note The actual process of filing my taxes... easy and efficient. However, the reason I'm writing a review being the consistent asking about upgrades was irritating to say the least. The issue escalated when I was unable to continue filing because this site kept demanding I upgrade for the needs of my return. Except my return was about as simple as they come. I didn't NEED any of these quirks yet in order to move forward, I was required to upgrade or I was returned to a previous page. Also, tale note that once you upgrade, you have officially waged a war to attempt to downgrade on your own, without help from TurboTax employee assistance. I called to speak with customer service and a sweeter lady answered but unfortunately, I didn't quite receive an sufficient help besides being deferred to a manager after being sent a link to the available plan options page on TurboTax's website. Moral of the story is a total upwards of $100 was charged when in reality, I didn't need anything more than the free addition but due to lack of the ability to change the plan after completion of your federal and state as well as a persistent demand to upgrade in order to proceed, I was exhausted of options.
Date published: 2023-02-18
Rated 5 out of 5 by from Fast and easy. Thank you Easy to use. Easy to get help in places you may get confused
Date published: 2023-02-18
Rated 5 out of 5 by from easy to use Great software and very easy to use. Evan someone like me, "can get er done"
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo tax is great Love turbotax it is easy to file with TurboTax. Will recommend it to my friends
Date published: 2023-02-18
Rated 5 out of 5 by from Turdo tax great They did a great job helping me out on my tax I would tell my friend n family bout them
Date published: 2023-02-18
Rated 3 out of 5 by from I am done for 2022. That is all I can say. It allows the average person to complete their taxes .
Date published: 2023-02-18
Rated 5 out of 5 by from Is perfect! The most easy way to do taxes. Love it so much!!!!
Date published: 2023-02-18
Rated 5 out of 5 by from I will always use TurboTax Martisha was extremely helpful and professional ❤️
Date published: 2023-02-18
Rated 5 out of 5 by from Easy step by step guidence I have been using Turbo Tax for over 12 years. Never disappoints. Help section is great when you have questions.
Date published: 2023-02-18
Rated 5 out of 5 by from Simply the best way to do taxes Makes it so simple to do your taxes & fast refund as well
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12699
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Quick but take note The actual process of filing my taxes... easy and efficient. However, the reason I'm writing a review being the consistent asking about upgrades was irritating to say the least. The issue escalated when I was unable to continue filing because this site kept demanding I upgrade for the needs of my return. Except my return was about as simple as they come. I didn't NEED any of these quirks yet in order to move forward, I was required to upgrade or I was returned to a previous page. Also, tale note that once you upgrade, you have officially waged a war to attempt to downgrade on your own, without help from TurboTax employee assistance. I called to speak with customer service and a sweeter lady answered but unfortunately, I didn't quite receive an sufficient help besides being deferred to a manager after being sent a link to the available plan options page on TurboTax's website. Moral of the story is a total upwards of $100 was charged when in reality, I didn't need anything more than the free addition but due to lack of the ability to change the plan after completion of your federal and state as well as a persistent demand to upgrade in order to proceed, I was exhausted of options.
Date published: 2023-02-18
Rated 5 out of 5 by from Fast and easy. Thank you Easy to use. Easy to get help in places you may get confused
Date published: 2023-02-18
Rated 5 out of 5 by from easy to use Great software and very easy to use. Evan someone like me, "can get er done"
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo tax is great Love turbotax it is easy to file with TurboTax. Will recommend it to my friends
Date published: 2023-02-18
Rated 5 out of 5 by from Turdo tax great They did a great job helping me out on my tax I would tell my friend n family bout them
Date published: 2023-02-18
Rated 3 out of 5 by from I am done for 2022. That is all I can say. It allows the average person to complete their taxes .
Date published: 2023-02-18
Rated 5 out of 5 by from Is perfect! The most easy way to do taxes. Love it so much!!!!
Date published: 2023-02-18
Rated 5 out of 5 by from I will always use TurboTax Martisha was extremely helpful and professional ❤️
Date published: 2023-02-18
Rated 5 out of 5 by from Easy step by step guidence I have been using Turbo Tax for over 12 years. Never disappoints. Help section is great when you have questions.
Date published: 2023-02-18
Rated 5 out of 5 by from Simply the best way to do taxes Makes it so simple to do your taxes & fast refund as well
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12699