TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Turbo Tax is awesom It was easy to use and understand. A very pleasant experience
Date published: 2023-02-17
Rated 5 out of 5 by from Everyone Should Use TurboTax! This was my first time doing my taxes because for 40 years, my husband always took care of it. Now that I'm retired, I'm trying to save money and not only was TurboTax easy, it was almost fun to do what I'd been afraid of doing for years. I'm so proud of myself
Date published: 2023-02-17
Rated 5 out of 5 by from quick fast and secure Love the service and the attention to detail. Help was just one click away.
Date published: 2023-02-17
Rated 2 out of 5 by from User beware I was stuck at a spot on my taxes and it wouldn't let me go any further. It kept kicking me back to some form that I needed to correct. But there was nothing to correct. All the information was correct on the form. I spent an hour on the phone with them and nothing they tried worked. I really started getting concerned when they couldn't figure out what was going on. She told me that I would have to mail my taxes in. I said okay as long as I am refunded the money I spent, which had already hit my account. Here's the kicker. Read this carefully. SHE TOLD ME THAT THE PAYMENT IS FOR USE OF THEIR FORMS AND NOT FOR FILEING, SO I WOULDN'T BE GETTING A REFUND. I told her that was not a satisfactory answer. She eventually sent me a link to contact about getting a refund. I went back through my return one last time before I printed it out so I could mail it in. I found some stuff on my STATE return that I had assumed would be auto populated from the federal return. It was not. I entered the info that was missing and I was able to get my taxes fileed. Kind of scary that I had to figure out what was wrong. Will not be using Turbo Tax again. Good luck if you have issues filling everything out because they may not be able to figure it out
Date published: 2023-02-17
Rated 4 out of 5 by from Another great year! Some of the instructions were a little difficult to follow, but everything turned out great
Date published: 2023-02-17
Rated 5 out of 5 by from I love Turbo Tax Always easy and quick. Turbo Tax makes it very easy to file
Date published: 2023-02-17
Rated 5 out of 5 by from Very User Friendly This was very easy to file my tax return. It is user friendly and asks all of the right questions.
Date published: 2023-02-17
Rated 3 out of 5 by from Parts are great, other parts are not The software is generally easy to use, especially when following the option to let it walk through filling out the taxes. Five stars for that. The Federal return seems to be very thorough with only a few areas that are not so clear. A downside is that the State tax option was not very good. The software did a poor job of walking through it, and explained almost nothing. I had to literally go to the State website and download and read the tax forms in order to ensure everything was correct. The other downside is that there were multiple times when the software locked up, requiring me to use force-quit to recover. I use an Apple Mac, and that problem rarely happens. Final downside is that the help files are not always helpful and it can be difficult to find answers. So, overall, it is great and not so great. Thus 3 stars.
Date published: 2023-02-17
Rated 3 out of 5 by from Gets More Expensive Every Year Easy to use but what a racket every year. My tax situation isn’t overly complicated but does require not just the deluxe version but now premier. I fear next year there will be a higher level I need. On top of that I have to file two state returns - would be nice if one was included in the premier version! Again the ease of use is why I filed on here instead of on paper but I don’t think that charging me for an upgraded product for federal without including my home state is a good value at all.
Date published: 2023-02-17
Rated 5 out of 5 by from awesome job lots of help and tax breaks place is awesome and they always have cookies
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12679
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesom It was easy to use and understand. A very pleasant experience
Date published: 2023-02-17
Rated 5 out of 5 by from Everyone Should Use TurboTax! This was my first time doing my taxes because for 40 years, my husband always took care of it. Now that I'm retired, I'm trying to save money and not only was TurboTax easy, it was almost fun to do what I'd been afraid of doing for years. I'm so proud of myself
Date published: 2023-02-17
Rated 5 out of 5 by from quick fast and secure Love the service and the attention to detail. Help was just one click away.
Date published: 2023-02-17
Rated 2 out of 5 by from User beware I was stuck at a spot on my taxes and it wouldn't let me go any further. It kept kicking me back to some form that I needed to correct. But there was nothing to correct. All the information was correct on the form. I spent an hour on the phone with them and nothing they tried worked. I really started getting concerned when they couldn't figure out what was going on. She told me that I would have to mail my taxes in. I said okay as long as I am refunded the money I spent, which had already hit my account. Here's the kicker. Read this carefully. SHE TOLD ME THAT THE PAYMENT IS FOR USE OF THEIR FORMS AND NOT FOR FILEING, SO I WOULDN'T BE GETTING A REFUND. I told her that was not a satisfactory answer. She eventually sent me a link to contact about getting a refund. I went back through my return one last time before I printed it out so I could mail it in. I found some stuff on my STATE return that I had assumed would be auto populated from the federal return. It was not. I entered the info that was missing and I was able to get my taxes fileed. Kind of scary that I had to figure out what was wrong. Will not be using Turbo Tax again. Good luck if you have issues filling everything out because they may not be able to figure it out
Date published: 2023-02-17
Rated 4 out of 5 by from Another great year! Some of the instructions were a little difficult to follow, but everything turned out great
Date published: 2023-02-17
Rated 5 out of 5 by from I love Turbo Tax Always easy and quick. Turbo Tax makes it very easy to file
Date published: 2023-02-17
Rated 5 out of 5 by from Very User Friendly This was very easy to file my tax return. It is user friendly and asks all of the right questions.
Date published: 2023-02-17
Rated 3 out of 5 by from Parts are great, other parts are not The software is generally easy to use, especially when following the option to let it walk through filling out the taxes. Five stars for that. The Federal return seems to be very thorough with only a few areas that are not so clear. A downside is that the State tax option was not very good. The software did a poor job of walking through it, and explained almost nothing. I had to literally go to the State website and download and read the tax forms in order to ensure everything was correct. The other downside is that there were multiple times when the software locked up, requiring me to use force-quit to recover. I use an Apple Mac, and that problem rarely happens. Final downside is that the help files are not always helpful and it can be difficult to find answers. So, overall, it is great and not so great. Thus 3 stars.
Date published: 2023-02-17
Rated 3 out of 5 by from Gets More Expensive Every Year Easy to use but what a racket every year. My tax situation isn’t overly complicated but does require not just the deluxe version but now premier. I fear next year there will be a higher level I need. On top of that I have to file two state returns - would be nice if one was included in the premier version! Again the ease of use is why I filed on here instead of on paper but I don’t think that charging me for an upgraded product for federal without including my home state is a good value at all.
Date published: 2023-02-17
Rated 5 out of 5 by from awesome job lots of help and tax breaks place is awesome and they always have cookies
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12679