TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Hands down #1 tax preparation tool! I've used this program for many many years and in a lot of different situations. I have had nothing but great outcome while using this program.
Date published: 2021-02-15
Rated 5 out of 5 by from User Friendly I cant tell you the first thing about taxes but this platform is so easy to use that if you can read your a tax expert. I would and do/will recommend all tax payers to TurboTax.
Date published: 2021-02-15
Rated 2 out of 5 by from Signed Up For Credit Karma Card & State Rejected I signed up for the Credit Karma Money card due to the recommendation of Turbo Tax and then the State of Maryland rejects my tax return due to the Routing number not being valid that Turbo Tax supposedly entered itself because it doesn't show us any information. Then trying to get the proper information to select Direct Deposit and put the information in manually is a nightmare. This is some nonsense and why you should never take the recommendations of these companies.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax was great! It was my first time to filled out the taxes for myself, I felt very comfortable while I was doing it.
Date published: 2021-02-15
Rated 1 out of 5 by from Poor product I have used Turbo Tax for several years and this year was bad. What bother me is all the scrolling down to get to the next screen. Also, the audit defense to you back to questions that were answered but it said you didn't. What other flaws are there? That is not good when a program you purchase to do your taxes has errors.
Date published: 2021-02-15
Rated 5 out of 5 by from Dope Very easy and the assistance was great!!! #Turbotax
Date published: 2021-02-15
Rated 5 out of 5 by from Awesome Great, it was good, Thank you, God Bless. I really appreciate it
Date published: 2021-02-15
Rated 2 out of 5 by from Overly Difficult and Tricky You can not go to the free version from deluxe when you realize you don't have any need for the deluxe version. I had to create an entirely new account. They sneak in the turbotax fees at the end for not only deluxe but if for doing the state taxes but the states taxes are free in the free version, so instead of paying $40 more for deluxe like they say, you are paying $80 for the deluxe version when they add the state tax fee which should be free. Then they ask if you would like to have the fees taken out of the return for simplicity but don't tell you the cost until right before you file/ send.
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is number 1!! Super friendly software; highly recommend ! My second year using it!
Date published: 2021-02-15
Rated 3 out of 5 by from So-So Experience this Year Unlike a relatively smooth expericence last year, my experience for my 2020 return was full of hiccups. I did a backdoor conversion to a Roth IRA. It took me several tries to get a competent person who was knowledgeable about my situation. Most "tax experts" were not really experts at all. They gave me incorrect information or could not answer my question. About 1 in 4 people I talked to actually were knowledgeable enough to give me the answers I needed, unlike last year when I only need to talk to two people, one was a CPA and the other a tax attorney. This year's offering of people were a lot less qualified. Another problem I had was initiating a line by line review. The "expert" I spoke to initiate this process ended up giving me a full service account which then froze my access to TT for 36 hours. I tried calling about this issue the same day and the CPA I spoke to told me he would put a request into fix it by the next day. It did not get fixed. So, I had to call the next day and spent 20 minutes, speaking to two people before my issue finally got fixed.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12664
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Hands down #1 tax preparation tool! I've used this program for many many years and in a lot of different situations. I have had nothing but great outcome while using this program.
Date published: 2021-02-15
Rated 5 out of 5 by from User Friendly I cant tell you the first thing about taxes but this platform is so easy to use that if you can read your a tax expert. I would and do/will recommend all tax payers to TurboTax.
Date published: 2021-02-15
Rated 2 out of 5 by from Signed Up For Credit Karma Card & State Rejected I signed up for the Credit Karma Money card due to the recommendation of Turbo Tax and then the State of Maryland rejects my tax return due to the Routing number not being valid that Turbo Tax supposedly entered itself because it doesn't show us any information. Then trying to get the proper information to select Direct Deposit and put the information in manually is a nightmare. This is some nonsense and why you should never take the recommendations of these companies.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax was great! It was my first time to filled out the taxes for myself, I felt very comfortable while I was doing it.
Date published: 2021-02-15
Rated 1 out of 5 by from Poor product I have used Turbo Tax for several years and this year was bad. What bother me is all the scrolling down to get to the next screen. Also, the audit defense to you back to questions that were answered but it said you didn't. What other flaws are there? That is not good when a program you purchase to do your taxes has errors.
Date published: 2021-02-15
Rated 5 out of 5 by from Dope Very easy and the assistance was great!!! #Turbotax
Date published: 2021-02-15
Rated 5 out of 5 by from Awesome Great, it was good, Thank you, God Bless. I really appreciate it
Date published: 2021-02-15
Rated 2 out of 5 by from Overly Difficult and Tricky You can not go to the free version from deluxe when you realize you don't have any need for the deluxe version. I had to create an entirely new account. They sneak in the turbotax fees at the end for not only deluxe but if for doing the state taxes but the states taxes are free in the free version, so instead of paying $40 more for deluxe like they say, you are paying $80 for the deluxe version when they add the state tax fee which should be free. Then they ask if you would like to have the fees taken out of the return for simplicity but don't tell you the cost until right before you file/ send.
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is number 1!! Super friendly software; highly recommend ! My second year using it!
Date published: 2021-02-15
Rated 3 out of 5 by from So-So Experience this Year Unlike a relatively smooth expericence last year, my experience for my 2020 return was full of hiccups. I did a backdoor conversion to a Roth IRA. It took me several tries to get a competent person who was knowledgeable about my situation. Most "tax experts" were not really experts at all. They gave me incorrect information or could not answer my question. About 1 in 4 people I talked to actually were knowledgeable enough to give me the answers I needed, unlike last year when I only need to talk to two people, one was a CPA and the other a tax attorney. This year's offering of people were a lot less qualified. Another problem I had was initiating a line by line review. The "expert" I spoke to initiate this process ended up giving me a full service account which then froze my access to TT for 36 hours. I tried calling about this issue the same day and the CPA I spoke to told me he would put a request into fix it by the next day. It did not get fixed. So, I had to call the next day and spent 20 minutes, speaking to two people before my issue finally got fixed.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12664