TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo Tax has saved us time and $$$ They catch things that you may have entered incorrectly that saved us some money.
Date published: 2021-02-23
Rated 5 out of 5 by from Couldn't be easier I haven't used anything else since 2015. Easy and clear guidance, fast, maximum refund... I feel like a Pro!
Date published: 2021-02-23
Rated 4 out of 5 by from good was very happy about the discount to file this year
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome I will use again it was easy to use and I will keep so it this way
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is GREAT I have used Turbo Tax for years Never had a problem
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax Check Error Bug There's nothing easy about TurboTax. I should have just kept my returns for previous years and re-filled the info in manually on another site. That Cannot Fix Entry Error where it rounds up your disallowed wash sale amount if beyond ridiculous, the help chat isn't helpful, and the constant upgrade screens provide bad user experience and are purposefully confusing
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo tax is great Turbo Tax is easy and simple to understand. I have used Turbo for at least the last 9 years
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use and like the suggestions for returns Easy to navigate and lists all the suggestions for deductions as well as taxable income.
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax disappointed me this year I've been the biggest fan of TurboTax for years, seriously, 8 years in a row, but this year, holy molly, so annoying. I am a US citizen filing from abroad as non-resident, and only claiming 1099 income. Somehow the income section it took into account my past year income amount and started saying I was going to receive a lot more than I earned. After paying, upgrading to the Live assistance, having a bad chat experience with long wait times and then a life advisor tried to help me, but they just disconnected after 2 minutes in the screensharing. Eventually, I downgraded, erased my income section and started from scratch. Not to mention the annoying workaround that you need to change your filing address to be US based before even seeing the Ready to file button. Thank god I saw a thread on the help section that helped me. Seriously, it's NOT clear that you would have to do that before submitting, especially when you throw a bunch of green illustrations and animations saying I am ready to file, and then it keeps pushing me back to the first screen. Please improve the experience for US ex-pats.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax - Cheapest/Easiest way to file taxes Very user friendly, great source for a teenager or anyone not taught how to file their taxes.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12498
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax has saved us time and $$$ They catch things that you may have entered incorrectly that saved us some money.
Date published: 2021-02-23
Rated 5 out of 5 by from Couldn't be easier I haven't used anything else since 2015. Easy and clear guidance, fast, maximum refund... I feel like a Pro!
Date published: 2021-02-23
Rated 4 out of 5 by from good was very happy about the discount to file this year
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome I will use again it was easy to use and I will keep so it this way
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is GREAT I have used Turbo Tax for years Never had a problem
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax Check Error Bug There's nothing easy about TurboTax. I should have just kept my returns for previous years and re-filled the info in manually on another site. That Cannot Fix Entry Error where it rounds up your disallowed wash sale amount if beyond ridiculous, the help chat isn't helpful, and the constant upgrade screens provide bad user experience and are purposefully confusing
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo tax is great Turbo Tax is easy and simple to understand. I have used Turbo for at least the last 9 years
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use and like the suggestions for returns Easy to navigate and lists all the suggestions for deductions as well as taxable income.
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax disappointed me this year I've been the biggest fan of TurboTax for years, seriously, 8 years in a row, but this year, holy molly, so annoying. I am a US citizen filing from abroad as non-resident, and only claiming 1099 income. Somehow the income section it took into account my past year income amount and started saying I was going to receive a lot more than I earned. After paying, upgrading to the Live assistance, having a bad chat experience with long wait times and then a life advisor tried to help me, but they just disconnected after 2 minutes in the screensharing. Eventually, I downgraded, erased my income section and started from scratch. Not to mention the annoying workaround that you need to change your filing address to be US based before even seeing the Ready to file button. Thank god I saw a thread on the help section that helped me. Seriously, it's NOT clear that you would have to do that before submitting, especially when you throw a bunch of green illustrations and animations saying I am ready to file, and then it keeps pushing me back to the first screen. Please improve the experience for US ex-pats.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax - Cheapest/Easiest way to file taxes Very user friendly, great source for a teenager or anyone not taught how to file their taxes.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12498