TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Tax Prep Good - Audit Support Process Bad Walking through the process of answering questions was a very good experience. Trying to log into my account to pay for audit support in the future if required was terrible. The telephone support process was terrible. I was disconnected from the first person (April?). The second person told me to check back the next day and my new account access information would work, it didn't. Bottom line the tax portion of the product works great. The Audit Support feature was terrible. I have used your product for many years and never had such a bad experience. It will make me think twice for next year.
Date published: 2023-02-17
Rated 4 out of 5 by from Second time, some better some a step back. Navigation seemed to be more cumbersome that last year. A lot of looking to find categories where last year I believe there was a bar with categories and sub categories. Investments were a lot easier than last year due to ability to consolidate categories. Finalizing at the end required some things to be entered twice.
Date published: 2023-02-17
Rated 5 out of 5 by from A+ Matthew was incredible and super knowledgable and helpful along the way!
Date published: 2023-02-17
Rated 1 out of 5 by from Getting easier every year! I have been using TurboTax for 8 years now, and the improvements continue to amaze me. It gets easier each year to file my taxes.
Date published: 2023-02-17
Rated 4 out of 5 by from TurboTax is a Great Resource I had a bit of issues this year which was odd, Trying to connect with the Live Account got buggy and I had to refresh often because my 5min wait time turned into 40mins at one point. And then for the last half of my filing I had to google TurboTax's sight explanations because the "read more" pop ups were having technical difficulties (they said they were working on it, but it was inconvenient was all.) Otherwise it was great! Makes my life as a small business owner a lot easier for the most part.
Date published: 2023-02-17
Rated 5 out of 5 by from EASY-peasy First time I've done my own taxes in years; stbx husband used to to do them. TurboTax walks you through every step and will provide an on-line chat, if necessary. The directions are explained thoroughly and simply. Thank you!
Date published: 2023-02-17
Rated 5 out of 5 by from Easy to use Took me 5 hours but I'm not very great with taxes.
Date published: 2023-02-17
Rated 5 out of 5 by from I Trust Turbo Tax I have been using Turbo Tax for many years. It is super easy. I especially like how it automatically fills in info from the prior year. That saves me time and eliminates the possibility of a typo.
Date published: 2023-02-17
Rated 1 out of 5 by from Removing amendment Was suppose to call me in 5 minutes. A recording called me (was the 1st call) and said this was the last attempt and if i still needed help to request again. Filed my daughters taxes yesterday, had to fix 4 times before fed excepted. It was a 1095A form that was needed. Turbo didnt pick up problem. i had to search for issue till i found it.
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo tax is quick Very easy to use and intuitive. Step by step instructions , good use of automation
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12341
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Tax Prep Good - Audit Support Process Bad Walking through the process of answering questions was a very good experience. Trying to log into my account to pay for audit support in the future if required was terrible. The telephone support process was terrible. I was disconnected from the first person (April?). The second person told me to check back the next day and my new account access information would work, it didn't. Bottom line the tax portion of the product works great. The Audit Support feature was terrible. I have used your product for many years and never had such a bad experience. It will make me think twice for next year.
Date published: 2023-02-17
Rated 4 out of 5 by from Second time, some better some a step back. Navigation seemed to be more cumbersome that last year. A lot of looking to find categories where last year I believe there was a bar with categories and sub categories. Investments were a lot easier than last year due to ability to consolidate categories. Finalizing at the end required some things to be entered twice.
Date published: 2023-02-17
Rated 5 out of 5 by from A+ Matthew was incredible and super knowledgable and helpful along the way!
Date published: 2023-02-17
Rated 1 out of 5 by from Getting easier every year! I have been using TurboTax for 8 years now, and the improvements continue to amaze me. It gets easier each year to file my taxes.
Date published: 2023-02-17
Rated 4 out of 5 by from TurboTax is a Great Resource I had a bit of issues this year which was odd, Trying to connect with the Live Account got buggy and I had to refresh often because my 5min wait time turned into 40mins at one point. And then for the last half of my filing I had to google TurboTax's sight explanations because the "read more" pop ups were having technical difficulties (they said they were working on it, but it was inconvenient was all.) Otherwise it was great! Makes my life as a small business owner a lot easier for the most part.
Date published: 2023-02-17
Rated 5 out of 5 by from EASY-peasy First time I've done my own taxes in years; stbx husband used to to do them. TurboTax walks you through every step and will provide an on-line chat, if necessary. The directions are explained thoroughly and simply. Thank you!
Date published: 2023-02-17
Rated 5 out of 5 by from Easy to use Took me 5 hours but I'm not very great with taxes.
Date published: 2023-02-17
Rated 5 out of 5 by from I Trust Turbo Tax I have been using Turbo Tax for many years. It is super easy. I especially like how it automatically fills in info from the prior year. That saves me time and eliminates the possibility of a typo.
Date published: 2023-02-17
Rated 1 out of 5 by from Removing amendment Was suppose to call me in 5 minutes. A recording called me (was the 1st call) and said this was the last attempt and if i still needed help to request again. Filed my daughters taxes yesterday, had to fix 4 times before fed excepted. It was a 1095A form that was needed. Turbo didnt pick up problem. i had to search for issue till i found it.
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo tax is quick Very easy to use and intuitive. Step by step instructions , good use of automation
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12341