TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax was very helpful. I had a fairly complicated return that included a K-1 and multiple sources of retirement and self-employed income. I called the helpline and William, with the assistance of another tax lead, was able to find the issue that was stopping me from being able to efile.
Date published: 2022-04-17
Rated 4 out of 5 by from Multi-Year User Overall the product works well and the addition of State and local tax options have improved through the years. There is still far too much validation required of uploaded 1099 Forms with no information contained in specific boxes. If you uploaded a 1099 that showed no entry for Unrecaptured Sec 1250 Gains, then assume it is $0 rather than requiring the user to double back and validate that it is $0.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax was easier to use this year Two issues: 1) Turbo Tax jumped to "file taxes" immediately after w-2 data was entered. We still had retirement and social security data to input 2) Turbo Tax ignores that I pay self employment tax every year and I have to hunt up where to find this. Help pointed me right to it - good job here. All in all though a good experience filing this year.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to file easy to use, everything was very clear and the program is grate
Date published: 2022-04-17
Rated 5 out of 5 by from Great Help Great Experience and the tax experts were very helpful. Will use again and 10/10 on service.
Date published: 2022-04-17
Rated 3 out of 5 by from IT COST TO MUCH TO FILE IT GOES THROUGH ALL OF THE DEDUCTIONS, BUT IT COST TO MUCH TO FILE
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax Getting expensive every year Over all experience is good, but its becoming expensive every year.
Date published: 2022-04-17
Rated 5 out of 5 by from So much easier and stress free My third year in a row with turbo tax and first year filing jointly. Effortless and streamlined, even being a freelancer.
Date published: 2022-04-17
Rated 5 out of 5 by from Excellent 5 hours later all taxes complete, filed and paid for!
Date published: 2022-04-17
Rated 3 out of 5 by from Turbo tax software is strong; bad customer service I have used Turbo Tax software for many years. A few things that I have learned: 1) never download a recommended file when there is a charge unless you know exactly what you are getting. Some years ago Turbo Tax charged me $25 or so for a single form that I needed for another state. I didn't realize it would only be only a single form or the same form the state had already sent me through the mail. Turbo tax would not refund my money. 2) My husband accidently downloaded Home and Business this year instead of just Business. Too bad, so sad in Turbo Tax's view. 3) And forget about talking to someone for help. I would never pay the audit protection just based on the lousy customer interface that I have received through the years. 4) The software is strong; just make sure you don't need help.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1232
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax was very helpful. I had a fairly complicated return that included a K-1 and multiple sources of retirement and self-employed income. I called the helpline and William, with the assistance of another tax lead, was able to find the issue that was stopping me from being able to efile.
Date published: 2022-04-17
Rated 4 out of 5 by from Multi-Year User Overall the product works well and the addition of State and local tax options have improved through the years. There is still far too much validation required of uploaded 1099 Forms with no information contained in specific boxes. If you uploaded a 1099 that showed no entry for Unrecaptured Sec 1250 Gains, then assume it is $0 rather than requiring the user to double back and validate that it is $0.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax was easier to use this year Two issues: 1) Turbo Tax jumped to "file taxes" immediately after w-2 data was entered. We still had retirement and social security data to input 2) Turbo Tax ignores that I pay self employment tax every year and I have to hunt up where to find this. Help pointed me right to it - good job here. All in all though a good experience filing this year.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to file easy to use, everything was very clear and the program is grate
Date published: 2022-04-17
Rated 5 out of 5 by from Great Help Great Experience and the tax experts were very helpful. Will use again and 10/10 on service.
Date published: 2022-04-17
Rated 3 out of 5 by from IT COST TO MUCH TO FILE IT GOES THROUGH ALL OF THE DEDUCTIONS, BUT IT COST TO MUCH TO FILE
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax Getting expensive every year Over all experience is good, but its becoming expensive every year.
Date published: 2022-04-17
Rated 5 out of 5 by from So much easier and stress free My third year in a row with turbo tax and first year filing jointly. Effortless and streamlined, even being a freelancer.
Date published: 2022-04-17
Rated 5 out of 5 by from Excellent 5 hours later all taxes complete, filed and paid for!
Date published: 2022-04-17
Rated 3 out of 5 by from Turbo tax software is strong; bad customer service I have used Turbo Tax software for many years. A few things that I have learned: 1) never download a recommended file when there is a charge unless you know exactly what you are getting. Some years ago Turbo Tax charged me $25 or so for a single form that I needed for another state. I didn't realize it would only be only a single form or the same form the state had already sent me through the mail. Turbo tax would not refund my money. 2) My husband accidently downloaded Home and Business this year instead of just Business. Too bad, so sad in Turbo Tax's view. 3) And forget about talking to someone for help. I would never pay the audit protection just based on the lousy customer interface that I have received through the years. 4) The software is strong; just make sure you don't need help.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1232