TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Perfect tool for tax filing It took my less than an hour. Very clear directions for even for dummies
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is Quick and Easy Turbo tax has been my go to for the last seven years. It is quick, they walk you through all situations, and there is someone standing by to answer questions.
Date published: 2023-02-18
Rated 3 out of 5 by from Its easy but way to expensive. And then they get you for another $50 for the state...grrr
Date published: 2023-02-18
Rated 5 out of 5 by from Most fool proof way to file your taxes! This is my 4th year using Turbo Tax and my experience has been great. It fits in all types of situations. I used the premier version this time as I moved and have 2 state returns. The agent Lashante spent 1.5 hours with me on the phone to figure out why I had to owe $2500 in a state return. Once she figured it out, I only owed $200!
Date published: 2023-02-18
Rated 2 out of 5 by from Not so satisfied I wanted to choose the free version to file taxes this year instead of premium, and ended up paying $163 for doing the premium version. Apparently, it just chose premium when i clicked free, sadly I didnt realize. Also was requested for info from my 2021 tax form which was done on turbo tax premium last year but turbo tax had no information on it to carry over so I had to dig through the IRS website myself to find the information. what are you even paying for with premium!?
Date published: 2023-02-18
Rated 5 out of 5 by from PERFECT It was very helpful this year with all the home improvements that I did. Staff was knowledgeable and very helpful in helping me make sure that my return was filed correctly and they were able to answer my questions accordingly. I highly recommend using Turbo Tax and as a longtime user I will continue to use this service in the future. THANK YOU TURBO TAX FOR HAVING BY BACK!!!
Date published: 2023-02-18
Rated 1 out of 5 by from Money Grab TurboTax makes it relatively easy to file, but you'll pay at least $78 to do it, if not more. I paid $78 for filing fees, and then they tried to charge me an ADDITIONAL $39 when I first chose the option to pay the filing fees with my refund. If I had stuck with that decision I would have paid $117 to file my taxes. Thankfully, I noticed and changed to pay with my own card so I only paid $78. I will NOT be filing through TurboTax in the future, as there are plently of other user friendly tax filing services that make you pay almost nothing to file.
Date published: 2023-02-18
Rated 2 out of 5 by from expensive there was no help available at all. I call i even the chat online and it wasnt available
Date published: 2023-02-18
Rated 5 out of 5 by from I have been a faithful user for about 5 years! Easy, reliable, efficient, and affordable! I have been a dedicated user of Turbo Tax for several years and it is my go-to for tax season. Thank you!
Date published: 2023-02-18
Rated 5 out of 5 by from bomb dot com Customer service on point, expert was an actual expert
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12284
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Perfect tool for tax filing It took my less than an hour. Very clear directions for even for dummies
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is Quick and Easy Turbo tax has been my go to for the last seven years. It is quick, they walk you through all situations, and there is someone standing by to answer questions.
Date published: 2023-02-18
Rated 3 out of 5 by from Its easy but way to expensive. And then they get you for another $50 for the state...grrr
Date published: 2023-02-18
Rated 5 out of 5 by from Most fool proof way to file your taxes! This is my 4th year using Turbo Tax and my experience has been great. It fits in all types of situations. I used the premier version this time as I moved and have 2 state returns. The agent Lashante spent 1.5 hours with me on the phone to figure out why I had to owe $2500 in a state return. Once she figured it out, I only owed $200!
Date published: 2023-02-18
Rated 2 out of 5 by from Not so satisfied I wanted to choose the free version to file taxes this year instead of premium, and ended up paying $163 for doing the premium version. Apparently, it just chose premium when i clicked free, sadly I didnt realize. Also was requested for info from my 2021 tax form which was done on turbo tax premium last year but turbo tax had no information on it to carry over so I had to dig through the IRS website myself to find the information. what are you even paying for with premium!?
Date published: 2023-02-18
Rated 5 out of 5 by from PERFECT It was very helpful this year with all the home improvements that I did. Staff was knowledgeable and very helpful in helping me make sure that my return was filed correctly and they were able to answer my questions accordingly. I highly recommend using Turbo Tax and as a longtime user I will continue to use this service in the future. THANK YOU TURBO TAX FOR HAVING BY BACK!!!
Date published: 2023-02-18
Rated 1 out of 5 by from Money Grab TurboTax makes it relatively easy to file, but you'll pay at least $78 to do it, if not more. I paid $78 for filing fees, and then they tried to charge me an ADDITIONAL $39 when I first chose the option to pay the filing fees with my refund. If I had stuck with that decision I would have paid $117 to file my taxes. Thankfully, I noticed and changed to pay with my own card so I only paid $78. I will NOT be filing through TurboTax in the future, as there are plently of other user friendly tax filing services that make you pay almost nothing to file.
Date published: 2023-02-18
Rated 2 out of 5 by from expensive there was no help available at all. I call i even the chat online and it wasnt available
Date published: 2023-02-18
Rated 5 out of 5 by from I have been a faithful user for about 5 years! Easy, reliable, efficient, and affordable! I have been a dedicated user of Turbo Tax for several years and it is my go-to for tax season. Thank you!
Date published: 2023-02-18
Rated 5 out of 5 by from bomb dot com Customer service on point, expert was an actual expert
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12284