TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Watch out for hidden fees What was supposed to be free ended up costing $80. It was going to cost an additional $40 to deduct the preparation fee my return. Very misleading
Date published: 2021-02-24
Rated 3 out of 5 by from Turbo tax is not for the meek Turbo tax is a robot with no common sense. It keeps repeating the same question over and over and over again. doesn't explain if there is a certain product (Car) that qualifies it just injects a model that screws up everything
Date published: 2021-02-24
Rated 2 out of 5 by from EXPENSIVE HIDDEN FEES I hate the bait and switch technique for the $0 filing. Its not worth $40 for TurboTax to upload 20 boxes of information that I can easily type. I typed out all of my return that wasn't automated by the website. Its impossible to get a break on TurboTax
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is awesome the tax person that helped me was awesome with her knowledge and was very nice. This time I really needed help filing my taxes this year, thank you for all your help!!!!
Date published: 2021-02-24
Rated 2 out of 5 by from Used to love turbotax The hidden fees are infuriating. During the entire process, TurboTax advertised $40 for the Deluxe. But once I clicked confirm payment, it was actually $83 ($40 for Deluxe, $40 for the State filing). That was not clear until AFTER it processed my card for payment. There's a good chance I'll be filing elsewhere next year.
Date published: 2021-02-24
Rated 2 out of 5 by from Free????? Thought they advertized this was free - only to finally get to the end and have these fees added on - submitted anyways but will look for something else next year.
Date published: 2021-02-24
Rated 1 out of 5 by from TurboTax got really expensive This is my 7th year using TurboTax. And although they make filing your taxes easy, every year they charge more and more to file. It was free the first couple years, then the free option went away and you had to start paying a little to file, now the cheapest option costed me $110, and if I wanted that money to be taken out of my federal return...that's another $40 (which they have never charged for before). So I'm looking at $150 to file my taxes without any professional assistance. $20-$30 more and I could have a professional account do everything I did for me and probably get a better refund. If TurboTax keeps raising their prices this will probably be my last year using them. Like I said, for the amount the charge I can pay a professional to do everything for me.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome and so easy to use!! Had a great experience! My first year to use TurboTax and will definitely use it next year!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Just answered the questions and turbotax did the rest.
Date published: 2021-02-24
Rated 5 out of 5 by from easy as pie Just really user-friendly and a breeze to file. Live help was exceptional as well. Thank You.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12205
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Watch out for hidden fees What was supposed to be free ended up costing $80. It was going to cost an additional $40 to deduct the preparation fee my return. Very misleading
Date published: 2021-02-24
Rated 3 out of 5 by from Turbo tax is not for the meek Turbo tax is a robot with no common sense. It keeps repeating the same question over and over and over again. doesn't explain if there is a certain product (Car) that qualifies it just injects a model that screws up everything
Date published: 2021-02-24
Rated 2 out of 5 by from EXPENSIVE HIDDEN FEES I hate the bait and switch technique for the $0 filing. Its not worth $40 for TurboTax to upload 20 boxes of information that I can easily type. I typed out all of my return that wasn't automated by the website. Its impossible to get a break on TurboTax
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is awesome the tax person that helped me was awesome with her knowledge and was very nice. This time I really needed help filing my taxes this year, thank you for all your help!!!!
Date published: 2021-02-24
Rated 2 out of 5 by from Used to love turbotax The hidden fees are infuriating. During the entire process, TurboTax advertised $40 for the Deluxe. But once I clicked confirm payment, it was actually $83 ($40 for Deluxe, $40 for the State filing). That was not clear until AFTER it processed my card for payment. There's a good chance I'll be filing elsewhere next year.
Date published: 2021-02-24
Rated 2 out of 5 by from Free????? Thought they advertized this was free - only to finally get to the end and have these fees added on - submitted anyways but will look for something else next year.
Date published: 2021-02-24
Rated 1 out of 5 by from TurboTax got really expensive This is my 7th year using TurboTax. And although they make filing your taxes easy, every year they charge more and more to file. It was free the first couple years, then the free option went away and you had to start paying a little to file, now the cheapest option costed me $110, and if I wanted that money to be taken out of my federal return...that's another $40 (which they have never charged for before). So I'm looking at $150 to file my taxes without any professional assistance. $20-$30 more and I could have a professional account do everything I did for me and probably get a better refund. If TurboTax keeps raising their prices this will probably be my last year using them. Like I said, for the amount the charge I can pay a professional to do everything for me.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome and so easy to use!! Had a great experience! My first year to use TurboTax and will definitely use it next year!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Just answered the questions and turbotax did the rest.
Date published: 2021-02-24
Rated 5 out of 5 by from easy as pie Just really user-friendly and a breeze to file. Live help was exceptional as well. Thank You.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12205