TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is quick and easy I've used Turbotax for almost 13 years, it works great. Super easy guide to help you and if you file electronically and choose direct deposit, I always get mine in 2-3 weeks.
Date published: 2023-02-05
Rated 2 out of 5 by from Terrible user interface Does taxes, but way too scripted a user interface that requires a lot of work to work around when your situation is not 100% standard. Charged me multiple times for state returns. Did not disclose full charges up front. Will ditch in 2022.
Date published: 2023-02-05
Rated 5 out of 5 by from Makes Filing 4 Tax Returns for Family a Breeze! I've been using turbotax for a long time and couldn't do without it. I file for my husband and I and for my 3 daughters as well. We've had some complicated years and keeping track of what was best for each filer was made so much easier with Turbotax!
Date published: 2023-02-05
Rated 5 out of 5 by from Awesome Great form for people to do their own taxes. Quick.
Date published: 2023-02-05
Rated 5 out of 5 by from 2022 taxes I was stuck about my 1099 and started a chat with Oswald and he recommended we speak so I could make adjustments easily while we talked about why and what was changing, he was very friendly, personable, knowledgeable, and made it easy to correct my error. I would work with him again as well as recommend him to others!
Date published: 2023-02-05
Rated 3 out of 5 by from It's great to use but has become more cumbersom. I spoke to two individuals and they were both very helpful (when I finally got to speak to them) ! However it was very difficult to get past your filtering computer who kept asking questions and not allow me to speak to one of your experts directly!!!! In addition the interspersing of your products during the process is distracting and confusing. It should be presented once at the completion of information input. At that time the product features and how they would benefit the client should be presented! Thank You
Date published: 2023-02-05
Rated 5 out of 5 by from TurboTax always gets the job done right! It's always great to use this as a tax filing system. Everything goes well with it.
Date published: 2023-02-05
Rated 5 out of 5 by from Very Professional and Helpful Every time I called for an assistant, my questions were answered to my complete satisfaction and the tax experts were very courteous.
Date published: 2023-02-05
Rated 5 out of 5 by from Confidence of having my taxes done by a pro Step by step! The tax laws and deductions change every year, I appreciate having all that info updated for me.
Date published: 2023-02-05
Rated 4 out of 5 by from Great product Great service. Some questions are somewhat hard to know what to do
Date published: 2023-02-05
All TurboTax® Offerings Reviews - Page 12112
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is quick and easy I've used Turbotax for almost 13 years, it works great. Super easy guide to help you and if you file electronically and choose direct deposit, I always get mine in 2-3 weeks.
Date published: 2023-02-05
Rated 2 out of 5 by from Terrible user interface Does taxes, but way too scripted a user interface that requires a lot of work to work around when your situation is not 100% standard. Charged me multiple times for state returns. Did not disclose full charges up front. Will ditch in 2022.
Date published: 2023-02-05
Rated 5 out of 5 by from Makes Filing 4 Tax Returns for Family a Breeze! I've been using turbotax for a long time and couldn't do without it. I file for my husband and I and for my 3 daughters as well. We've had some complicated years and keeping track of what was best for each filer was made so much easier with Turbotax!
Date published: 2023-02-05
Rated 5 out of 5 by from Awesome Great form for people to do their own taxes. Quick.
Date published: 2023-02-05
Rated 5 out of 5 by from 2022 taxes I was stuck about my 1099 and started a chat with Oswald and he recommended we speak so I could make adjustments easily while we talked about why and what was changing, he was very friendly, personable, knowledgeable, and made it easy to correct my error. I would work with him again as well as recommend him to others!
Date published: 2023-02-05
Rated 3 out of 5 by from It's great to use but has become more cumbersom. I spoke to two individuals and they were both very helpful (when I finally got to speak to them) ! However it was very difficult to get past your filtering computer who kept asking questions and not allow me to speak to one of your experts directly!!!! In addition the interspersing of your products during the process is distracting and confusing. It should be presented once at the completion of information input. At that time the product features and how they would benefit the client should be presented! Thank You
Date published: 2023-02-05
Rated 5 out of 5 by from TurboTax always gets the job done right! It's always great to use this as a tax filing system. Everything goes well with it.
Date published: 2023-02-05
Rated 5 out of 5 by from Very Professional and Helpful Every time I called for an assistant, my questions were answered to my complete satisfaction and the tax experts were very courteous.
Date published: 2023-02-05
Rated 5 out of 5 by from Confidence of having my taxes done by a pro Step by step! The tax laws and deductions change every year, I appreciate having all that info updated for me.
Date published: 2023-02-05
Rated 4 out of 5 by from Great product Great service. Some questions are somewhat hard to know what to do
Date published: 2023-02-05
All TurboTax® Offerings Reviews - Page 12112