TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Fast, Accurate and Easy to use Turbo Tax is quite simply the best tax prep software on the market today. Year after year they continue to shine!
Date published: 2022-03-25
Rated 5 out of 5 by from easy Really worried how hard it would be - but it was so easy
Date published: 2022-03-25
Rated 5 out of 5 by from Great! Julie was very helpful and patient with me as we went through my documents to fix the problems.
Date published: 2022-03-25
Rated 5 out of 5 by from Love Turbo Tax So easy to understand. Trust Turbo Tax every year.
Date published: 2022-03-25
Rated 5 out of 5 by from It's Too Easy Not To Use It So easy to use. Makes taxes fun and easy to understand.
Date published: 2022-03-25
Rated 5 out of 5 by from I love it! My turbo tax guy is the best, I won't use anybody else!
Date published: 2022-03-25
Rated 4 out of 5 by from Good, but... I had a wage earners tax refund from Kansas City, and Turbo Tax would not allow me to enter that 1099-G information anywhere. The one location that was specifically for 1099-G did not have a wage earners tax refund option for the type of 1099-G payment I received. I had to just add it to my previous years' State refund total. I don't know if that was the right thing to do or not, and it was the only place I could see to claim it. Additionally, when filling out the Missouri State form, it asked me if I had a Kansas City tax refund. I entered the information, but then Turbo Tax wouldn't allow me to enter it, stating that KANSAS CITY REFUND SHOULD NOT EXCEED THE PRIOR YEAR STATE AND LOCAL TAX REFUND REPORTED AS TAXABLE ON YOUR FEDERAL RETURN. I could get no information about how to resolve this, so I had to change it to zero. Again, hope I don't get into trouble for this. This is the first time I've had trouble with Trubro Tax. I probably won't be back next year.
Date published: 2022-03-25
Rated 3 out of 5 by from Forms to fill out with NO Explanation On the review I was asked to fill out forms about annuity start dates from 1099R and other information about which I had no idea what they wanted or where the information could be found, and the information was not on the 1099--the really bad part of this is that there was no way to access information about what they wanted, no links, nothing in the search file, etc.
Date published: 2022-03-25
Rated 5 out of 5 by from Great service Lakisha was very polite and she was very clear when she answered my questions
Date published: 2022-03-25
Rated 1 out of 5 by from waste of time could not go back to specific sections so i'm sure that the filing is incomplete. i went through the whole thing twice and couldnt add anything to my dr-405. the TPP form i have to print out to send seems blank but i believe i am still being charge 45$ for it. only good thing about it is that it carries over last years taxes but that can probably be done in other websites as well.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 12078
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast, Accurate and Easy to use Turbo Tax is quite simply the best tax prep software on the market today. Year after year they continue to shine!
Date published: 2022-03-25
Rated 5 out of 5 by from easy Really worried how hard it would be - but it was so easy
Date published: 2022-03-25
Rated 5 out of 5 by from Great! Julie was very helpful and patient with me as we went through my documents to fix the problems.
Date published: 2022-03-25
Rated 5 out of 5 by from Love Turbo Tax So easy to understand. Trust Turbo Tax every year.
Date published: 2022-03-25
Rated 5 out of 5 by from It's Too Easy Not To Use It So easy to use. Makes taxes fun and easy to understand.
Date published: 2022-03-25
Rated 5 out of 5 by from I love it! My turbo tax guy is the best, I won't use anybody else!
Date published: 2022-03-25
Rated 4 out of 5 by from Good, but... I had a wage earners tax refund from Kansas City, and Turbo Tax would not allow me to enter that 1099-G information anywhere. The one location that was specifically for 1099-G did not have a wage earners tax refund option for the type of 1099-G payment I received. I had to just add it to my previous years' State refund total. I don't know if that was the right thing to do or not, and it was the only place I could see to claim it. Additionally, when filling out the Missouri State form, it asked me if I had a Kansas City tax refund. I entered the information, but then Turbo Tax wouldn't allow me to enter it, stating that KANSAS CITY REFUND SHOULD NOT EXCEED THE PRIOR YEAR STATE AND LOCAL TAX REFUND REPORTED AS TAXABLE ON YOUR FEDERAL RETURN. I could get no information about how to resolve this, so I had to change it to zero. Again, hope I don't get into trouble for this. This is the first time I've had trouble with Trubro Tax. I probably won't be back next year.
Date published: 2022-03-25
Rated 3 out of 5 by from Forms to fill out with NO Explanation On the review I was asked to fill out forms about annuity start dates from 1099R and other information about which I had no idea what they wanted or where the information could be found, and the information was not on the 1099--the really bad part of this is that there was no way to access information about what they wanted, no links, nothing in the search file, etc.
Date published: 2022-03-25
Rated 5 out of 5 by from Great service Lakisha was very polite and she was very clear when she answered my questions
Date published: 2022-03-25
Rated 1 out of 5 by from waste of time could not go back to specific sections so i'm sure that the filing is incomplete. i went through the whole thing twice and couldnt add anything to my dr-405. the TPP form i have to print out to send seems blank but i believe i am still being charge 45$ for it. only good thing about it is that it carries over last years taxes but that can probably be done in other websites as well.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 12078