TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from tubro tax way to go i thought it be hard for my frist time filling myself always had someone else do them, I even got caught in a loop but an assent help me out Thank you
Date published: 2022-02-16
Rated 5 out of 5 by from Turb Tax Rep was awesome Deborah from suburbs of Chicago helped me go through and clean up some issues which I apparently missed. Her patience and helpful attitude made going through troubleshooting the forms an enjoyable experiance
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is Quick and Easy It was very smooth and easy to complete my taxes utilizing Turbo Tax
Date published: 2022-02-16
Rated 1 out of 5 by from Poor help, poor service Pretty poor experience this year. My refund was rejected upon the first submission for an unknown reason, but when looking into the forums, it seems like others had the exact same issues of multiple rejections for the same code. Something that a user cannot fix themselves. I spoke with at least 3 different "specialists" and they clearly had no idea what they were doing or how to help so I had to wing it and figure it out on my own. When calling in, the phones were cutting in and out that I couldn't understand the person and when asking for a phone call, the first call was completely empty and the second one., I answered but the automated system responded "were sorry we missed you, please search the website for help. Goodbye," and immediately hung up. Most painful tax filing year I've had in my life so far. Never again
Date published: 2022-02-16
Rated 4 out of 5 by from Cross guard Good but this year i need help. And no one has contacted me
Date published: 2022-02-16
Rated 5 out of 5 by from Easy, Accurate, and Fool Proof I've used Turbo Tax sin 1999 and I've never had a problem with the IRS or State Taxation Department. The TurboTax process is easy to use, accurate, up-to-date with the latest tax requirements and tax experts are always available when I need additional guidance or questions.
Date published: 2022-02-16
Rated 5 out of 5 by from Always Choose Turbo Tax Very clearly spoken and very easily understood. Extremely good service. Quick to reply.
Date published: 2022-02-16
Rated 5 out of 5 by from Great tax tool. Very simple to use Turbo tax is an excellent tool for the common person to use. Helps you from giving those tax services all of your money
Date published: 2022-02-16
Rated 5 out of 5 by from TurboTax is GREAT! I needed help to fix an error and Larry was amazingly helpful and super patient.
Date published: 2022-02-16
Rated 5 out of 5 by from Excellent Help Extended I started Turbo info then signed off. I was stressed out, my Son used to help me and his passed away. Turbo tax called me to offer help. Although I didn't accept as I was already burnt out. I tried again today, it took me very long but I got through. Thank you!
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11996
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from tubro tax way to go i thought it be hard for my frist time filling myself always had someone else do them, I even got caught in a loop but an assent help me out Thank you
Date published: 2022-02-16
Rated 5 out of 5 by from Turb Tax Rep was awesome Deborah from suburbs of Chicago helped me go through and clean up some issues which I apparently missed. Her patience and helpful attitude made going through troubleshooting the forms an enjoyable experiance
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is Quick and Easy It was very smooth and easy to complete my taxes utilizing Turbo Tax
Date published: 2022-02-16
Rated 1 out of 5 by from Poor help, poor service Pretty poor experience this year. My refund was rejected upon the first submission for an unknown reason, but when looking into the forums, it seems like others had the exact same issues of multiple rejections for the same code. Something that a user cannot fix themselves. I spoke with at least 3 different "specialists" and they clearly had no idea what they were doing or how to help so I had to wing it and figure it out on my own. When calling in, the phones were cutting in and out that I couldn't understand the person and when asking for a phone call, the first call was completely empty and the second one., I answered but the automated system responded "were sorry we missed you, please search the website for help. Goodbye," and immediately hung up. Most painful tax filing year I've had in my life so far. Never again
Date published: 2022-02-16
Rated 4 out of 5 by from Cross guard Good but this year i need help. And no one has contacted me
Date published: 2022-02-16
Rated 5 out of 5 by from Easy, Accurate, and Fool Proof I've used Turbo Tax sin 1999 and I've never had a problem with the IRS or State Taxation Department. The TurboTax process is easy to use, accurate, up-to-date with the latest tax requirements and tax experts are always available when I need additional guidance or questions.
Date published: 2022-02-16
Rated 5 out of 5 by from Always Choose Turbo Tax Very clearly spoken and very easily understood. Extremely good service. Quick to reply.
Date published: 2022-02-16
Rated 5 out of 5 by from Great tax tool. Very simple to use Turbo tax is an excellent tool for the common person to use. Helps you from giving those tax services all of your money
Date published: 2022-02-16
Rated 5 out of 5 by from TurboTax is GREAT! I needed help to fix an error and Larry was amazingly helpful and super patient.
Date published: 2022-02-16
Rated 5 out of 5 by from Excellent Help Extended I started Turbo info then signed off. I was stressed out, my Son used to help me and his passed away. Turbo tax called me to offer help. Although I didn't accept as I was already burnt out. I tried again today, it took me very long but I got through. Thank you!
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 11996